Photoshop CC problem(s)

On Jan 15, 2021, Bill W wrote
(in ternal-september.org):

On Jan 15, 2021, Eric Stevens wrote
(in ):

On Wed, 13 Jan 2021 00:07:13 -0500,
wrote:

In , Eric Stevens
wrote:

Perhaps something is broken. You could uninstall PS (completely
remove all files), then make a clean install.

I've thought of that, but it is not straightforward with CC.

yes it is.

The standard CC uninstall leaves an enormous number of rats and mice.

Before this reply I have tried the standard uninstall followed by
reinstall. - No change.

Then I tried a full uninstall using Revo Uninstaller followed by
reinstall - No change.

So it doesn't look like a software error. I can turn some of the
faulty behaviour on and off with Intel TBMT so that is clearly
associated with the problem. There have been two PS updates and at
least two Windows updates since I first started encountering this
problem. To my knowledge I have problems with no other software,
including Lightroom.

I believe we have similar PC setups. I don’t know how this will help, but I
opened PS today for the first time in a long time. It is updated, as is all
of Adobe CC. ACR and PS worked fine. I left PS open and opened LR. LR crashed
for the first time ever. I closed and opened everything repeatedly, and it
kept happening. So I decided to reboot the PC. When I went to do that, I had
the option of installing Windows updates (I am already on the latest version
of Win 10). I chose to do that. The update failed, and my PC has not started
since. I am not happy. I just rebuilt the SSD boot partition per MS specs,
and everything was running perfectly. I don’t really think my no-boot
problem is related to Adobe, but since LR kept crashing, I have to think that
there may indeed be a separate issue with PS & LR. If I ever get it running
again, I’ll let you know what I find.

Update: I got the PC running again, and the problem above is gone. I assume
my PC just needed a restart, so you remain the only one with the Adobe
issues.

On Fri, 15 Jan 2021 08:55:50 -0500, nospam
wrote:

In article , Eric Stevens
wrote:

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.


...

No such problem here with PS 2020 on a Win 10 PC. But I noticed
when I open RAW files I have to wait for a few seconds until
Camera RAW kicks in, then everything runs smoothly.

camera raw doesn't 'kick in' and a few seconds delay to open any photo
is not normal, regardless of which app or what format.

I agree. It also may be significant that I do not have the same
problem with ACR in Lightroom. It seems to be a Photoshop problem.

you're confusing symptoms with problems.

The problems cause the symptoms and the symptoms cause me to hunt down
the problems.
--

Regards,

Eric Stevens

On Sat, 16 Jan 2021 00:59:36 +0100, Alfred Molon
wrote:

In article ,
says...
So it doesn't look like a software error. I can turn some of the
faulty behaviour on and off with Intel TBMT so that is clearly
associated with the problem. There have been two PS updates and at
least two Windows updates since I first started encountering this
problem. To my knowledge I have problems with no other software,
including Lightroom.

But usually a PC doesn't have these weird problems and PS is
quite a mature and reliable software.

In case you have the technical skills, you could open your PC,
replace the system hard drive with an empty drive, put Win 10 on
it and then install PS (this way you can revert to the previous
status by reinserting the old drive).

If this works fine, it could be the path forward. If not,
perhaps your PC has some hardware issues.

I haven't ignored the possibility of hardware issues but have found
nothing yet that could point me to one. It's more like a software
issue in the swamp that is Wintel.
--

Regards,

Eric Stevens

On Fri, 15 Jan 2021 18:06:43 -0600, Bill W
wrote:

On Jan 15, 2021, Eric Stevens wrote
(in ):

On Wed, 13 Jan 2021 00:07:13 -0500,
wrote:

In , Eric Stevens
wrote:

Perhaps something is broken. You could uninstall PS (completely
remove all files), then make a clean install.

I've thought of that, but it is not straightforward with CC.

yes it is.

The standard CC uninstall leaves an enormous number of rats and mice.

Before this reply I have tried the standard uninstall followed by
reinstall. - No change.

Then I tried a full uninstall using Revo Uninstaller followed by
reinstall - No change.

So it doesn't look like a software error. I can turn some of the
faulty behaviour on and off with Intel TBMT so that is clearly
associated with the problem. There have been two PS updates and at
least two Windows updates since I first started encountering this
problem. To my knowledge I have problems with no other software,
including Lightroom.

I believe we have similar PC setups. I don’t know how this will help, but I
opened PS today for the first time in a long time. It is updated, as is all
of Adobe CC. ACR and PS worked fine. I left PS open and opened LR. LR crashed
for the first time ever. I closed and opened everything repeatedly, and it
kept happening. So I decided to reboot the PC. When I went to do that, I had
the option of installing Windows updates (I am already on the latest version
of Win 10). I chose to do that. The update failed, and my PC has not started
since. I am not happy. I just rebuilt the SSD boot partition per MS specs,
and everything was running perfectly. I don’t really think my no-boot
problem is related to Adobe, but since LR kept crashing, I have to think that
there may indeed be a separate issue with PS & LR. If I ever get it running
again, I’ll let you know what I find.

We should each copy over the good bits. :-)
--

Regards,

Eric Stevens

On Fri, 15 Jan 2021 18:14:39 -0600, Bill W
wrote:

On Jan 15, 2021, Eric Stevens wrote
(in ):

On Tue, 12 Jan 2021 12:44:40 -0600, Bill
wrote:

Go into task manager, and check for 100% (or close) CPU, memory, or disk
read/write usage. The problem will be that it might take forever just to get
into task manager, but it’s helpful, so wait. If it’s Adobe tying
everything up, then take nospam’s advice, and reinstall everything. If
something else is responsible, let us know what it is. I have had very
similar problems from Malwarybytes, Foxit Reader, and one or two others. If
it something else, then you have to kill those programs, or uninstall them,
and then talk to their customer support. My problems tended to come after
updates to programs, and reinstalling them will not fix that.

I wish I had two Task Managers so I could watch both Processes and
Performance at the same time. In the absence of a second, I spend most
time watching Performance. With TBMT enabled only one core (out of 12)
is actively engaged and that is at 100%. With TBMT disabled loading an
image has an effect on the loading of all cores but not excessively.

But that is only part of the problem. Why does PS insist on starting
raw files in ACR, even when I have all the options switched off? Why
does it then run so slowly? Why are the sliders not working? What is
the difference between loading an image in PS and ditto in LR? PS has
been unusable since before Christmas.

I don’t think PS can open raw files. I believe they must open in ACR. Maybe
you turned off the wrong options, and that is causing your problem.

I've spent years opening raw files and doing things to them that don't
involve ACR. When I wanted ACR I called it in from the filter menu.
--

Regards,

Eric Stevens

On Fri, 15 Jan 2021 18:40:40 -0600, Bill W
wrote:

On Jan 15, 2021, Eric Stevens wrote
(in ):

On Tue, 12 Jan 2021 12:44:40 -0600, Bill
wrote:

Go into task manager, and check for 100% (or close) CPU, memory, or disk
read/write usage. The problem will be that it might take forever just to get
into task manager, but it’s helpful, so wait. If it’s Adobe tying
everything up, then take nospam’s advice, and reinstall everything. If
something else is responsible, let us know what it is. I have had very
similar problems from Malwarybytes, Foxit Reader, and one or two others. If
it something else, then you have to kill those programs, or uninstall them,
and then talk to their customer support. My problems tended to come after
updates to programs, and reinstalling them will not fix that.

I wish I had two Task Managers so I could watch both Processes and
Performance at the same time. In the absence of a second, I spend most
time watching Performance. With TBMT enabled only one core (out of 12)
is actively engaged and that is at 100%. With TBMT disabled loading an
image has an effect on the loading of all cores but not excessively.

But that is only part of the problem. Why does PS insist on starting
raw files in ACR, even when I have all the options switched off? Why
does it then run so slowly? Why are the sliders not working? What is
the difference between loading an image in PS and ditto in LR? PS has
been unusable since before Christmas.

I just looked at PS, and I don’t see any options to turn off, except for
something about “prefer ACR to open raw files". That appears to be a system
option - in other words, if you double click a file in windows explorer, it
will or won’t open automatically in ACR. You might want to double check
everything in the options panel that you might have changed. I couldn’t
find any button to reset to defaults, but there might be a way to do it.

I've tried resetting defaults but that didn't help.
--

Regards,

Eric Stevens

On 15/01/2021 6:06 pm, Bill W wrote:
On Jan 15, 2021, Eric Stevens wrote
(in ):

On Wed, 13 Jan 2021 00:07:13 -0500,
wrote:

In , Eric Stevens
wrote:

Perhaps something is broken. You could uninstall PS (completely
remove all files), then make a clean install.

I've thought of that, but it is not straightforward with CC.

yes it is.

The standard CC uninstall leaves an enormous number of rats and mice.

Before this reply I have tried the standard uninstall followed by
reinstall. - No change.

Then I tried a full uninstall using Revo Uninstaller followed by
reinstall - No change.

So it doesn't look like a software error. I can turn some of the
faulty behaviour on and off with Intel TBMT so that is clearly
associated with the problem. There have been two PS updates and at
least two Windows updates since I first started encountering this
problem. To my knowledge I have problems with no other software,
including Lightroom.

I believe we have similar PC setups. I don’t know how this will help, but I
opened PS today for the first time in a long time. It is updated, as is all
of Adobe CC. ACR and PS worked fine. I left PS open and opened LR. LR crashed
for the first time ever. I closed and opened everything repeatedly, and it
kept happening. So I decided to reboot the PC. When I went to do that, I had
the option of installing Windows updates (I am already on the latest version
of Win 10). I chose to do that. The update failed, and my PC has not started
since. I am not happy. I just rebuilt the SSD boot partition per MS specs,
and everything was running perfectly. I don’t really think my no-boot
problem is related to Adobe, but since LR kept crashing, I have to think that
there may indeed be a separate issue with PS & LR. If I ever get it running
again, I’ll let you know what I find.


Check this free app out:

https://docs.microsoft.com/en-us/sys...ocess-explorer

It's a super version of the "Task Manager". It'll give you a much better view
of what's going on.
There are other neat apps on site.

In article , Eric Stevens
wrote:


I've spent years opening raw files and doing things to them that don't
involve ACR.

what things were those?

it certainly wasn't manipulating an image, because camera raw is needed
to convert the raw data to an image.

When I wanted ACR I called it in from the filter menu.

your workflow is broken.

In article , Eric Stevens
wrote:


No such problem here with PS 2020 on a Win 10 PC. But I noticed
when I open RAW files I have to wait for a few seconds until
Camera RAW kicks in, then everything runs smoothly.

camera raw doesn't 'kick in' and a few seconds delay to open any photo
is not normal, regardless of which app or what format.

I agree. It also may be significant that I do not have the same
problem with ACR in Lightroom. It seems to be a Photoshop problem.

you're confusing symptoms with problems.

The problems cause the symptoms and the symptoms cause me to hunt down
the problems.

you claimed that photoshop taking 'a few seconds until camera raw kicks
in' and other lengthy delays is a 'photoshop problem'.

it is not. it is a *symptom*.

your hunt, as you call it, for the underlying problem is going nowhere.

On Jan 15, 2021, Eric Stevens wrote
(in ):

On Fri, 15 Jan 2021 18:14:39 -0600, Bill
wrote:

On Jan 15, 2021, Eric Stevens wrote
(in ):

On Tue, 12 Jan 2021 12:44:40 -0600, Bill
wrote:

Go into task manager, and check for 100% (or close) CPU, memory, or disk
read/write usage. The problem will be that it might take forever just to
get
into task manager, but it’s helpful, so wait. If it’s Adobe tying
everything up, then take nospam’s advice, and reinstall everything. If
something else is responsible, let us know what it is. I have had very
similar problems from Malwarybytes, Foxit Reader, and one or two others.
If
it something else, then you have to kill those programs, or uninstall
them,
and then talk to their customer support. My problems tended to come after
updates to programs, and reinstalling them will not fix that.

I wish I had two Task Managers so I could watch both Processes and
Performance at the same time. In the absence of a second, I spend most
time watching Performance. With TBMT enabled only one core (out of 12)
is actively engaged and that is at 100%. With TBMT disabled loading an
image has an effect on the loading of all cores but not excessively.

But that is only part of the problem. Why does PS insist on starting
raw files in ACR, even when I have all the options switched off? Why
does it then run so slowly? Why are the sliders not working? What is
the difference between loading an image in PS and ditto in LR? PS has
been unusable since before Christmas.

I don’t think PS can open raw files. I believe they must open in ACR.
Maybe
you turned off the wrong options, and that is causing your problem.

I've spent years opening raw files and doing things to them that don't
involve ACR. When I wanted ACR I called it in from the filter menu.

With PS CC? I don’t see how that’s possible. Was this an earlier version
of PS? And are any of your other apps of any sort also running slowly? Is
your PC booting very slowly? Does your PC see all of your memory?