Photoshop CC problem(s)

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.

I have tried contacting Adobe Tech Support but an afternoon of being
passed from person to person in the hope that the next person would
know about the problem, and after waiting for an hour for what might
have been the last person I gave up.

I then tried the adobe community and quickly received the suggestion
that I should turn off GPU support. GPU setting was previously on Auto
and is now Off. [GPU = GeForce GTX 1070]. That possibly made a
difference, but only minimal. The image still opened in ACR but maybe
more quickly. Fully functioning editing sliders were still not
available even after about ten minutes. One CPU core only, continued
to be fully at work. Some of the graphics memory was in use and there
were occasional barely visible twitches of activity in various parts
of the GPU.

As far as I can tell I have the same problem irrespective of whether I
am using PS 2020 or 2021.

Has anyone encountered or heard of a similar problem and if so what
was the cause/cure?
--

Regards,

Eric Stevens

In article , Eric Stevens
wrote:

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.

something about your system is *very* broken.

under no circumstances should photoshop take 2 hours to load an image
or be unable to quit, or any app for that matter.

the first thing to try is fully uninstalling all adobe cc apps and
reinstall, although i suspect the problem is elsewhere and photoshop is
only the first app to exhibit symptoms of a much bigger problem.

On Jan 11, 2021, Eric Stevens wrote
(in ):

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.

I have tried contacting Adobe Tech Support but an afternoon of being
passed from person to person in the hope that the next person would
know about the problem, and after waiting for an hour for what might
have been the last person I gave up.

I then tried the adobe community and quickly received the suggestion
that I should turn off GPU support. GPU setting was previously on Auto
and is now Off. [GPU = GeForce GTX 1070]. That possibly made a
difference, but only minimal. The image still opened in ACR but maybe
more quickly. Fully functioning editing sliders were still not
available even after about ten minutes. One CPU core only, continued
to be fully at work. Some of the graphics memory was in use and there
were occasional barely visible twitches of activity in various parts
of the GPU.

As far as I can tell I have the same problem irrespective of whether I
am using PS 2020 or 2021.

Has anyone encountered or heard of a similar problem and if so what
was the cause/cure?

I am running my iMac with macOS 10.15.7 “Catalina� with current Mac editions of Photoshop 2021 and Lightroom Classic (with current ACR). I am not experiencing the issue you are reporting. However, I am using an LRc to PS workflow.PS Quits as it should without hesitation.
I am editing 50-56MB Fuji RAF, and 25-30MB DJI DNG files.

At this stage I can offer no logical explanation, or solution for your problem.

I checked my PS preferences “File Handling� and they are set as in the image below:
https://www.dropbox.com/s/ffe9dkhmpmq420j/screenshot_506.jpg

--
Regards,
Savageduck

On Tue, 12 Jan 2021 04:17:42 -0800, Savageduck
wrote:

On Jan 11, 2021, Eric Stevens wrote
(in ):

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.

I have tried contacting Adobe Tech Support but an afternoon of being
passed from person to person in the hope that the next person would
know about the problem, and after waiting for an hour for what might
have been the last person I gave up.

I then tried the adobe community and quickly received the suggestion
that I should turn off GPU support. GPU setting was previously on Auto
and is now Off. [GPU = GeForce GTX 1070]. That possibly made a
difference, but only minimal. The image still opened in ACR but maybe
more quickly. Fully functioning editing sliders were still not
available even after about ten minutes. One CPU core only, continued
to be fully at work. Some of the graphics memory was in use and there
were occasional barely visible twitches of activity in various parts
of the GPU.

As far as I can tell I have the same problem irrespective of whether I
am using PS 2020 or 2021.

Has anyone encountered or heard of a similar problem and if so what
was the cause/cure?

I am running my iMac with macOS 10.15.7 “Catalina� with current Mac editions of Photoshop 2021 and Lightroom Classic (with current ACR). I am not experiencing the issue you are reporting. However, I am using an LRc to PS workflow.PS Quits as it should without hesitation.
I am editing 50-56MB Fuji RAF, and 25-30MB DJI DNG files.

At this stage I can offer no logical explanation, or solution for your problem.

I checked my PS preferences “File Handling� and they are set as in the image below:
https://www.dropbox.com/s/ffe9dkhmpmq420j/screenshot_506.jpg

Same as mine.
--

Regards,

Eric Stevens

In article ,
says...

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.

I have tried contacting Adobe Tech Support but an afternoon of being
passed from person to person in the hope that the next person would
know about the problem, and after waiting for an hour for what might
have been the last person I gave up.

I then tried the adobe community and quickly received the suggestion
that I should turn off GPU support. GPU setting was previously on Auto
and is now Off. [GPU = GeForce GTX 1070]. That possibly made a
difference, but only minimal. The image still opened in ACR but maybe
more quickly. Fully functioning editing sliders were still not
available even after about ten minutes. One CPU core only, continued
to be fully at work. Some of the graphics memory was in use and there
were occasional barely visible twitches of activity in various parts
of the GPU.

As far as I can tell I have the same problem irrespective of whether I
am using PS 2020 or 2021.

Has anyone encountered or heard of a similar problem and if so what
was the cause/cure?

No such problem here with PS 2020 on a Win 10 PC. But I noticed
when I open RAW files I have to wait for a few seconds until
Camera RAW kicks in, then everything runs smoothly.

Do you perhaps use an old, underpowered PC?

Perhaps something is broken. You could uninstall PS (completely
remove all files), then make a clean install.
--
Alfred Molon

Olympus 4/3 and micro 4/3 cameras forum at
https://groups.io/g/myolympus
https://myolympus.org/ photo sharing site

In article , Alfred
Molon wrote:

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.


....

No such problem here with PS 2020 on a Win 10 PC. But I noticed
when I open RAW files I have to wait for a few seconds until
Camera RAW kicks in, then everything runs smoothly.

camera raw doesn't 'kick in' and a few seconds delay to open any photo
is not normal, regardless of which app or what format.

On Tue, 12 Jan 2021 13:38:33 -0500, nospam
wrote:

In article , Alfred
Molon wrote:

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.


...

No such problem here with PS 2020 on a Win 10 PC. But I noticed
when I open RAW files I have to wait for a few seconds until
Camera RAW kicks in, then everything runs smoothly.

camera raw doesn't 'kick in' and a few seconds delay to open any photo
is not normal, regardless of which app or what format.

I agree. It also may be significant that I do not have the same
problem with ACR in Lightroom. It seems to be a Photoshop problem.
--

Regards,

Eric Stevens

In article , Eric Stevens
wrote:

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.


...

No such problem here with PS 2020 on a Win 10 PC. But I noticed
when I open RAW files I have to wait for a few seconds until
Camera RAW kicks in, then everything runs smoothly.

camera raw doesn't 'kick in' and a few seconds delay to open any photo
is not normal, regardless of which app or what format.

I agree. It also may be significant that I do not have the same
problem with ACR in Lightroom. It seems to be a Photoshop problem.

you're confusing symptoms with problems.

On Fri, 15 Jan 2021 08:55:50 -0500, nospam
wrote:

In article , Eric Stevens
wrote:

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.


...

No such problem here with PS 2020 on a Win 10 PC. But I noticed
when I open RAW files I have to wait for a few seconds until
Camera RAW kicks in, then everything runs smoothly.

camera raw doesn't 'kick in' and a few seconds delay to open any photo
is not normal, regardless of which app or what format.

I agree. It also may be significant that I do not have the same
problem with ACR in Lightroom. It seems to be a Photoshop problem.

you're confusing symptoms with problems.

The problems cause the symptoms and the symptoms cause me to hunt down
the problems.
--

Regards,

Eric Stevens

On Jan 12, 2021, Alfred Molon wrote
(in s.net):

In ,
says...

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.

I have tried contacting Adobe Tech Support but an afternoon of being
passed from person to person in the hope that the next person would
know about the problem, and after waiting for an hour for what might
have been the last person I gave up.

I then tried the adobe community and quickly received the suggestion
that I should turn off GPU support. GPU setting was previously on Auto
and is now Off. [GPU = GeForce GTX 1070]. That possibly made a
difference, but only minimal. The image still opened in ACR but maybe
more quickly. Fully functioning editing sliders were still not
available even after about ten minutes. One CPU core only, continued
to be fully at work. Some of the graphics memory was in use and there
were occasional barely visible twitches of activity in various parts
of the GPU.

As far as I can tell I have the same problem irrespective of whether I
am using PS 2020 or 2021.

Has anyone encountered or heard of a similar problem and if so what
was the cause/cure?

No such problem here with PS 2020 on a Win 10 PC. But I noticed
when I open RAW files I have to wait for a few seconds until
Camera RAW kicks in, then everything runs smoothly.

Why are you still on PS 2020? It was updated to PS 2021 weeks ago.

Do you perhaps use an old, underpowered PC?

Perhaps something is broken. You could uninstall PS (completely
remove all files), then make a clean install.

--
Regards,
Savageduck