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#21
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B&H has the worst customer service on the planet.
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#22
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B&H has the worst customer service on the planet.
"Dan Sullivan" wrote in message . net...
" bozak" wrote in message news I bought a Panasonic stand alone dvd recorder from them (their top of the line unit for the home consumer) and it came when they said it would. This product came with a rebate from Panasonic which included 2 DVD-RAM and 8 DVD-R discs. When i bought the recorder they had the rebate form on their site for downloading. Once I received the product I went back to the site and it was no longer there. I spent a ridiculous amount of time waiting on their phone lines for someone to talk too. Never happened. I sent three emails to them. One to the guy who sold it to me (he forwarded it to the so called customer service department), and two to their customer service department, both of which went unanswered. Why didn't you go directly to the Panasonic website? it was no longer on the panasonic website... it was on the B&H site when i bought the recorder... It was their rebate, not B&Hs. B&H used the rebate in an effort to sell the recorder... I think the main reason B&H is not responding to me because the actual item I received is different from the item I paid for. I paid for a panasonic dmr-e100hs, what I received was a panasonic dmr-e100h. Part of my email asked what is the difference between the 100hs and 100h. As of today I still have had no reply from them. I cant tell the difference as they seem to have no different functions. But since I bought it from B&H I would think they could clear up the matter. Is that good customer service in your estimation? And usually rebates end with a three or four week grace period where you still can send in the paperwork. Someone at Panasonic should have sent you the form. They said it was up to B&H. You have no idea of how many people at Panasonic I had to talk to just to get them to do that. The whole problem with the matter is that Panasonic is no longer participating in the rebate, but I called Panasonic and they told me that they would honor the rebate if B&H sent me the form. See above. so should you. This isn't a huge problem, but if they cant take the time out to send me a rebate form through fax or email, I wonder what would happen if I had a real problem that they needed to fix. Their customer service department is none existent. Now are you referring tp B&H or Panasonic? B&H since it was up on their site and part of their promotion to sell it. I'm now in the market for an external Sony 510UL dvd recorder. I told the guy who i intially bought the Panasonic recorder that I would buy it from them if all went well with that purchase. I would buy it from them if i was into aggravation. Just in case they want to say I'm lying about it, this is their reference number... control no. 109178360 They are good for communicating with you as long as you have received your product. Once you receive it you are on your own. You should have dealt directly with Panasonic because it was their rebate. I have and thought I explained it pretty clearly... Apparently I didnt... |
#23
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B&H has the worst customer service on the planet.
Jeff Shoaf wrote in message .95...
" bozak" wrote in newsBVOb.3241$Kp5.2507 @newssvr29.news.prodigy.com: I bought a Panasonic stand alone dvd recorder from them (their top of the line unit for the home consumer) and it came when they said it would. This product came with a rebate from Panasonic which included 2 DVD-RAM and 8 DVD-R discs. When i bought the recorder they had the rebate form on their site for downloading. Once I received the product I went back to the site and it was no longer there. I spent a ridiculous amount of time waiting on their phone lines for someone to talk too. Never happened. I sent three emails to them. One to the guy who sold it to me (he forwarded it to the so called customer service department), and two to their customer service department, both of which went unanswered. The whole problem with the matter is that Panasonic is no longer participating in the rebate, but I called Panasonic and they told me that they would honor the rebate if B&H sent me the form. This isn't a huge problem, but if they cant take the time out to send me a rebate form through fax or email, I wonder what would happen if I had a real problem that they needed to fix. Their customer service department is none existent. I'm now in the market for an external Sony 510UL dvd recorder. I told the guy who i intially bought the Panasonic recorder that I would buy it from them if all went well with that purchase. I would buy it from them if i was into aggravation. Just in case they want to say I'm lying about it, this is their reference number... control no. 109178360 They are good for communicating with you as long as you have received your product. Once you receive it you are on your own. I'll have to disagree with you. Diagree with me all you want. It doesnt make what I said not true. |
#24
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B&H has the worst customer service on the planet.
"Duncan" wrote in message le.rogers.com...
They're the best online sales organization in photography in North America...they really know they're stuff and they deliver...no bull. What they delivered me was a product I didn't pay for and refuse to even contact me about it. I paid for a Panasonic dmr-e100hs, I received a dmr-e100h. Their seems to be no difference, but I would like them to at least call me back an affirm it. Not to mention send me the rebate form like I ask.. |
#25
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B&H has the best customer service on the planet.
"Joseph Meehan" wrote in message .. .
Maybe if you had written that you had a problem, presented the facts and asked what you might be able to do to correct the problem, you would have received a much warmer response. What are you talking about? I did and got NO response. |
#26
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B&H has the worst customer service on the planet.
"bozak" wrote in message om... "Duncan" wrote in message le.rogers.com... They're the best online sales organization in photography in North America...they really know they're stuff and they deliver...no bull. What they delivered me was a product I didn't pay for and refuse to even contact me about it. I paid for a Panasonic dmr-e100hs, I received a dmr-e100h. Their seems to be no difference, but I would like them to at least call me back an affirm it. Not to mention send me the rebate form like I ask.. I'm willing to bet if you check the internet you will find both Panasonic units along with a description of each. Wouldn't it be funny if you received a more expensive unit at the price of the lower cost one. |
#27
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B&H has the worst customer service on the planet.
Then order from Cambridge Camera next time . -- -Stephen H. Westin Any information or opinions in this message are mine: they do not represent the position of Cornell University or any of its sponsors. |
#28
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B&H has the worst customer service on the planet.
"bozak" wrote
B&H is full of ****... The problem is they have not responded back in kind in any fashion. If thats what you call great customer service, so be it. Yeah, I'm not quite sure why some people seem to have a hero-worship thing going with B&H. From the dealings I've had with them, they seem to be a good company to deal with as long as nothing goes wrong with your order. If you have a problem, their customer service is nothing to write home about. They're curt and unhelpful, even if you do manage to get a response. They're not out to rip you off, but neither are they out to do you any favours. One thing I don't like about their policy is that they ship used stuff as new. (Okay, "used" in the sense that it's been used as a display model or is a customer-return.) I've had fingerprints on a lens and broken seals, for example. Nothing damaging that would cause me to return the item, but they should be clear that you won't necessarily get a factory-sealed unit. Overall, I'd rate them pretty average as far as mail-order companies go. I think people tend to overrate them because their selection is so good. However, it's easy to overrate a company if nothing goes wrong with your order and you don't have to deal with their service. I've rated them very high myself, until a couple of my orders had problems (which I eventually gave up on, because it wasn't worth my time). |
#29
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B&H has the worst customer service on the planet.
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#30
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B&H has the worst customer service on the planet.
I do not know about your case.
But !!!! I have bought some camera equipment from B&H and got them sent to my address in Europe. I have been talking with them over the phone and over e-mail. My experience is that B&H maybe is the best source of photographic equipment, not in USA, but in the world. The reasons a They are very helpfull and kind. They have almost everything you can need. The shipping is fast and resonably priced. I recomend everyone in need of a professional source of photographic equipment to call or mail B&H. Victor Falkteg " bozak" wrote in message news I bought a Panasonic stand alone dvd recorder from them (their top of the line unit for the home consumer) and it came when they said it would. This product came with a rebate from Panasonic which included 2 DVD-RAM and 8 DVD-R discs. When i bought the recorder they had the rebate form on their site for downloading. Once I received the product I went back to the site and it was no longer there. I spent a ridiculous amount of time waiting on their phone lines for someone to talk too. Never happened. I sent three emails to them. One to the guy who sold it to me (he forwarded it to the so called customer service department), and two to their customer service department, both of which went unanswered. The whole problem with the matter is that Panasonic is no longer participating in the rebate, but I called Panasonic and they told me that they would honor the rebate if B&H sent me the form. This isn't a huge problem, but if they cant take the time out to send me a rebate form through fax or email, I wonder what would happen if I had a real problem that they needed to fix. Their customer service department is none existent. I'm now in the market for an external Sony 510UL dvd recorder. I told the guy who i intially bought the Panasonic recorder that I would buy it from them if all went well with that purchase. I would buy it from them if i was into aggravation. Just in case they want to say I'm lying about it, this is their reference number... control no. 109178360 They are good for communicating with you as long as you have received your product. Once you receive it you are on your own. |
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