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#31
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Completely off topic - I need help.
On Sun, 21 May 2017 08:46:12 -0700, Bill W
wrote: On Sun, 21 May 2017 20:10:13 +1200, Eric Stevens wrote: On Sun, 21 May 2017 00:59:42 -0400, nospam wrote: In article , Eric Stevens wrote: The affected computer used Thunderbird. that's likely the problem, if not a major part of it. That's what I thought at first, but first I updated Thunderbird and then I stripped it right out using Revo Uninstaller and gave it a completely fresh install. When the problem remained I switched to using the W10 mail client (I previously accidentally wrote 'mail server') and it cant connect to my ISP's mail server for receiving either. sounds like it could be a networking issue. is there any type of firewall running, incoming or outgoing? if so, disable and test. I've done that with the one in the computer. There is another in my router but it isn't stopping any other traffic and I don't know anything that has changed it in the last year or so, let alone 15 days ago. As unlikely as it is, it can't hurt to plug the affected PC directly into the modem, and bypass the router. But here's something even better: 15 days ago is about when my PC crashed from a Windows update, and a quick Google search showed email issues arising from previous updates. This is one fix that seemed to work for a couple of people: Yep, same thing happened to me on 2 computers. You would think Microsoft would have at least it's own programs sorted for the launch. Anyway, here is the fix: 1. Open a command prompt from the start menu as Administrator. 2. type sfc /scannow 3. Windows will scan your system files and repair corrupted ones (why they are corrupted who knows). 4. Do a reboot and I am sure your emails will work again. You might have to do this repeatedly until all errors are repaired. 'scannow' has just completed it's first run and reported that all appears to be OK (I forget the exact words). I have started Thunderbird and tried to connect. This time I was asked for my wife's IMAP password which I gave - and was rejected. Yesterday there had been much tooing and froing over passwords and settings and there was a chance it had been incorrectly spelled. So I tried several variations. None worked so in desparation I went back to what I believed was the correct password, and this time it worked. Thunderbird downloaded the mail. The password problem has left me highly suspicious of the whole problem but I'm keeping my fingers crossed. I would like to thank everybody for all of the suggestions and you in particular for hitting the jackpot. I just hope it keeps working. -- Regards, Eric Stevens |
#32
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Completely off topic - I need help.
On Sun, 21 May 2017 08:58:10 -0400, "Mayayana"
wrote: "Eric Stevens" wrote | I have spent hours on the phone with my ISP and have tried every | combination of connection that there is including password security | and ports. Nothing works. | Did you also try a search? The first item turned up when I did a search was an interesting one: Someone turned out to have a password too long, with questionable characters. It didn't interfere with SMTP but did interfere with POP. https://support.mozilla.org/en-US/questions/1045102 A longshot, but.... Password hasn't changed in years. -- Regards, Eric Stevens |
#33
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Completely off topic - I need help.
On Mon, 22 May 2017 11:18:43 +1200, Eric Stevens
wrote: On Sun, 21 May 2017 08:46:12 -0700, Bill W wrote: On Sun, 21 May 2017 20:10:13 +1200, Eric Stevens wrote: On Sun, 21 May 2017 00:59:42 -0400, nospam wrote: In article , Eric Stevens wrote: The affected computer used Thunderbird. that's likely the problem, if not a major part of it. That's what I thought at first, but first I updated Thunderbird and then I stripped it right out using Revo Uninstaller and gave it a completely fresh install. When the problem remained I switched to using the W10 mail client (I previously accidentally wrote 'mail server') and it cant connect to my ISP's mail server for receiving either. sounds like it could be a networking issue. is there any type of firewall running, incoming or outgoing? if so, disable and test. I've done that with the one in the computer. There is another in my router but it isn't stopping any other traffic and I don't know anything that has changed it in the last year or so, let alone 15 days ago. As unlikely as it is, it can't hurt to plug the affected PC directly into the modem, and bypass the router. But here's something even better: 15 days ago is about when my PC crashed from a Windows update, and a quick Google search showed email issues arising from previous updates. This is one fix that seemed to work for a couple of people: Yep, same thing happened to me on 2 computers. You would think Microsoft would have at least it's own programs sorted for the launch. Anyway, here is the fix: 1. Open a command prompt from the start menu as Administrator. 2. type sfc /scannow 3. Windows will scan your system files and repair corrupted ones (why they are corrupted who knows). 4. Do a reboot and I am sure your emails will work again. You might have to do this repeatedly until all errors are repaired. 'scannow' has just completed it's first run and reported that all appears to be OK (I forget the exact words). I have started Thunderbird and tried to connect. This time I was asked for my wife's IMAP password which I gave - and was rejected. Yesterday there had been much tooing and froing over passwords and settings and there was a chance it had been incorrectly spelled. So I tried several variations. None worked so in desparation I went back to what I believed was the correct password, and this time it worked. Thunderbird downloaded the mail. The password problem has left me highly suspicious of the whole problem but I'm keeping my fingers crossed. I would like to thank everybody for all of the suggestions and you in particular for hitting the jackpot. I just hope it keeps working. In the back of my memory there was this issue with broken SSL in Windows, so scannow might have repaired that. Did you try to log into any secure (https) web sites while you were having the problem? I believe you wouldn't have been able to. |
#34
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Completely off topic - I need help.
On Sun, 21 May 2017 11:50:27 -0400, dale wrote:
On 5/20/17 9:43 PM, Eric Stevens wrote: I have two Windows 10 computers in my house, two iPads and two iPhones. All of these use the same mail server. On the 6th May my older W10 machine lost the ability to download mail. It can send but it can't receive. All other devices continue unchanged. The affected computer used Thunderbird. Since the problem started I also switched to the mail server built into Windows 10. It won't work either. The symptom is that the mail server times out and presumably is failing to connect. The mail remains on server and can be accessed by other devices but not this particular computer. I have spent hours on the phone with my ISP and have tried every combination of connection that there is including password security and ports. Nothing works. I've run out of ideas as to what the problem might be. Any polite suggestions will be welcome. this might help do you delete the mail after download with Thunderbird? No if not, delete the account, recreate it, and download all the messages again Tried that. It didn't change the situation. doesn't apply to the Windows mail client but might be worth a shot, had a similar problem when a news server name changed Mail server's name hadn't changed. -- Regards, Eric Stevens |
#35
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Completely off topic - I need help.
On 5/21/2017 6:52 PM, Eric Stevens wrote:
On Sun, 21 May 2017 08:05:29 -0400, Neil wrote: On 5/21/2017 12:36 AM, Eric Stevens wrote: On Sat, 20 May 2017 22:43:11 -0400, Neil wrote: On 5/20/2017 9:43 PM, Eric Stevens wrote: I have two Windows 10 computers in my house, two iPads and two iPhones. All of these use the same mail server. On the 6th May my older W10 machine lost the ability to download mail. It can send but it can't receive. All other devices continue unchanged. The affected computer used Thunderbird. Since the problem started I also switched to the mail server built into Windows 10. It won't work either. The symptom is that the mail server times out and presumably is failing to connect. The mail remains on server and can be accessed by other devices but not this particular computer. I have spent hours on the phone with my ISP and have tried every combination of connection that there is including password security and ports. Nothing works. I've run out of ideas as to what the problem might be. Any polite suggestions will be welcome. Thunderbird's server settings are the likely source of your problem. I have experienced similar issues at times, and for some reason the problem is more frequent under Win10 if one is connecting to multiple email servers. Usually, the problem can be addressed by manually setting all incoming and outgoing server port and protocol settings to match your other device settings. The worst-case (but least frequent) scenario is that the damaged account needs to be deleted in order to force Thunderbird to reestablish all server connection criteria. HTH. See my reply to nospam. I looked at it, but saw nothing that addresses what I've written, above. One difference is that my comments are based on similar experiences and how I resolved them, not WAGs about what might be going on. If my suggestions don't help to resolve your problem, I haven't anything else to offer. I feel much the same way except that in my case I saw nothing that addressed what I haven't already written. I've already done everything (and more) that you suggested. Seeing that the Windows Mail client on the affected machine has exactly the same problems I strongly suspect that Thunderbird isn't the problem but something inside the computer concerned. The only thing that comes to mind about things "inside the computer" being the cause would be port blockages. Did your error logs show any odd activity regarding your firewall settings? -- best regards, Neil |
#36
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Completely off topic - I need help.
On Sun, 21 May 2017 16:24:26 -0700, Bill W
wrote: On Mon, 22 May 2017 11:18:43 +1200, Eric Stevens wrote: On Sun, 21 May 2017 08:46:12 -0700, Bill W wrote: On Sun, 21 May 2017 20:10:13 +1200, Eric Stevens wrote: On Sun, 21 May 2017 00:59:42 -0400, nospam wrote: In article , Eric Stevens wrote: The affected computer used Thunderbird. that's likely the problem, if not a major part of it. That's what I thought at first, but first I updated Thunderbird and then I stripped it right out using Revo Uninstaller and gave it a completely fresh install. When the problem remained I switched to using the W10 mail client (I previously accidentally wrote 'mail server') and it cant connect to my ISP's mail server for receiving either. sounds like it could be a networking issue. is there any type of firewall running, incoming or outgoing? if so, disable and test. I've done that with the one in the computer. There is another in my router but it isn't stopping any other traffic and I don't know anything that has changed it in the last year or so, let alone 15 days ago. As unlikely as it is, it can't hurt to plug the affected PC directly into the modem, and bypass the router. But here's something even better: 15 days ago is about when my PC crashed from a Windows update, and a quick Google search showed email issues arising from previous updates. This is one fix that seemed to work for a couple of people: Yep, same thing happened to me on 2 computers. You would think Microsoft would have at least it's own programs sorted for the launch. Anyway, here is the fix: 1. Open a command prompt from the start menu as Administrator. 2. type sfc /scannow 3. Windows will scan your system files and repair corrupted ones (why they are corrupted who knows). 4. Do a reboot and I am sure your emails will work again. You might have to do this repeatedly until all errors are repaired. 'scannow' has just completed it's first run and reported that all appears to be OK (I forget the exact words). I have started Thunderbird and tried to connect. This time I was asked for my wife's IMAP password which I gave - and was rejected. Yesterday there had been much tooing and froing over passwords and settings and there was a chance it had been incorrectly spelled. So I tried several variations. None worked so in desparation I went back to what I believed was the correct password, and this time it worked. Thunderbird downloaded the mail. The password problem has left me highly suspicious of the whole problem but I'm keeping my fingers crossed. I would like to thank everybody for all of the suggestions and you in particular for hitting the jackpot. I just hope it keeps working. In the back of my memory there was this issue with broken SSL in Windows, so scannow might have repaired that. Did you try to log into any secure (https) web sites while you were having the problem? I believe you wouldn't have been able to. Normally only my wife uses my old (troublesome) computer. Any https working that I do is via my new computer which uses a different build of W10. -- Regards, Eric Stevens |
#37
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Completely off topic - I need help.
On Sun, 21 May 2017 20:06:08 -0400, Neil
wrote: On 5/21/2017 6:52 PM, Eric Stevens wrote: On Sun, 21 May 2017 08:05:29 -0400, Neil wrote: On 5/21/2017 12:36 AM, Eric Stevens wrote: On Sat, 20 May 2017 22:43:11 -0400, Neil wrote: On 5/20/2017 9:43 PM, Eric Stevens wrote: I have two Windows 10 computers in my house, two iPads and two iPhones. All of these use the same mail server. On the 6th May my older W10 machine lost the ability to download mail. It can send but it can't receive. All other devices continue unchanged. The affected computer used Thunderbird. Since the problem started I also switched to the mail server built into Windows 10. It won't work either. The symptom is that the mail server times out and presumably is failing to connect. The mail remains on server and can be accessed by other devices but not this particular computer. I have spent hours on the phone with my ISP and have tried every combination of connection that there is including password security and ports. Nothing works. I've run out of ideas as to what the problem might be. Any polite suggestions will be welcome. Thunderbird's server settings are the likely source of your problem. I have experienced similar issues at times, and for some reason the problem is more frequent under Win10 if one is connecting to multiple email servers. Usually, the problem can be addressed by manually setting all incoming and outgoing server port and protocol settings to match your other device settings. The worst-case (but least frequent) scenario is that the damaged account needs to be deleted in order to force Thunderbird to reestablish all server connection criteria. HTH. See my reply to nospam. I looked at it, but saw nothing that addresses what I've written, above. One difference is that my comments are based on similar experiences and how I resolved them, not WAGs about what might be going on. If my suggestions don't help to resolve your problem, I haven't anything else to offer. I feel much the same way except that in my case I saw nothing that addressed what I haven't already written. I've already done everything (and more) that you suggested. Seeing that the Windows Mail client on the affected machine has exactly the same problems I strongly suspect that Thunderbird isn't the problem but something inside the computer concerned. The only thing that comes to mind about things "inside the computer" being the cause would be port blockages. Did your error logs show any odd activity regarding your firewall settings? No. And at one stage I tried disabling the firewall. I seemed to be making contact with my ISP's mail server, which then rejected the contact. -- Regards, Eric Stevens |
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