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Update #1 on Samsung YH-J70J as Photobank
After many problems with Samsung (Canada) Customer Service and a lot of
testing, the following must be noted about this unit: 1. Samsung Customer Service sucks just like everywhere else. Bigtime! 2. I have not been able to find any USB device that the YH-J70J can connect to reliably. 3. It can connect sort-of some of the time to my D70s, but a data transfer usually locks up the unit, requiring a hard reset. When it does transfer files, it is exceedingly slow. 4. A folder can hold a maximum of 1024 files and you can not create new folders on the unit. This little surprise is noted in their on-line manual. 5. Folders with same names but different cases are OK on creation, but confuse the unit no end when it comes to deleting same. 6. Samsung TWICE posted the wrong firmware on their support website! 7. Original upgrade instructions were wrong and the current instructions are incomplete. Advice: unless you want an expensive paperweight, stay away from this unit! Unless you want a lot of aggravation, stay away from Samsung products! Below you will find my last communication from Samsung I received and my response. FROM SAMSUNG: Hello Mr. Jamin, Sorry for the inconvenience you are experiencing regarding firmware on the J70. I believe you have spoken with Yves regarding this issue. Yves is correct in stating that firmware will not resolve this issue. We do not have any firmware update on our website. The Firmware that is posted on Samsung’s website is the same version that is in your player. There are never any guarantees that all products will work or be compatible with USB Host feature. There is one firmware upgrade for this player but it is already installed on the units sold in Canada. No other firmware released afterwards. Unfortunately I could not find anything in Cassandra notes indicating that we are replacing your unit. Samsung cannot exchange or refund your purchase because there no fault found. If our device does not connect to some cameras, it does not mean unit is defective. Thank you for your time, Joseph Desimini Senior Level Technical Support Samsung Electronics Canada Inc 55 Standish Court, Mississauga, Ontario, L5R 4B2 http://www.samsung.ca TO SAMSUNG: Dear Sir, Your message is typical of responses (many rude) I have received from your so-called customer support. To re-iterate: I purchased this unit on September 21 at FutureShop Pointe Claire and that same evening found out that it did very slowly connect to my Nikon D70s, but during the subsequent transfer of images crashe requiring a hard reset. As I am used to shoddy software being sprung on unsuspecting consumers, I checked your support website and found a Version 2.0 posted for this unit. I downloaded this and found that with the posted instructions, it was impossible to have the unit accept this firmware. On the following monday I called 1-800-SAMSUNG and explained the problem. Your rep patched me through to "second tier support" where I explained my predicament. The gentleman assured me that he would check this out and call me back. He never did! I called again, and was told there was some kind of problem with the posted firmware and I should monitor the site for an update. An update was posted a week and a half later (Version 3.0). The zip file posted now contained two files. I again dowloaded this firmware and found that once again the unit would NOT accept it. The instructions on the website had now been replaced by (inclomplete) instructions with a screen-shot in Korean, which I unfortunately do not master. On the following monday I called 1-800-SAMSUNG again to report this problem. The attitude of your staff was to say the least adversarial, but after insisting I got yet again to talk to "second tier support". The gentleman ther said I must be doing something wrong, but he would get a unit and try for himself and call be back in about an hour. You guessed it: he never did call back. I called again later in the week and after the now usual fencing, I got to talk to him and he advised me that he had not been able to call back because his unit refused the upgrade as well, and he had tried with two more units with similar results. He said he would contact Korea and find out what was going on anf get back to me.... I had also explained that there was some urgency as I was leaving on a four week vacation on Nov 18 and needed the unit working by then.. Again the discussion became adversarial where it was implied that your unit not working was really the fault of all USB equipment manufacturers but certainly not the fault of Samsung! I was told the problem would be rectified as soon as possible and I would be advised. Of course this did again not happen! I called again and asked to talk to someone in authority as this was getting ridiculous. I was now beyond the 30 day return policy of FutureShop and was left with an expensive paperweight. I talked to Russell, who at least listened to this saga and opened the above ticket and promised to investigate. Imagine my surprise when a day later your website changed again and now Version 1.083 was posted. I downloaded this and this time it did install on the unit, but operation was as before. I did some firmware cracking while this went on, and you can see my findings on this ticket. For your perusal, I have attached the download instructions for this version and request that you pay particular attention to what version should be displayed after installation. In case you missed it, it shows 3.00. I have tried the unit with a Nikon D70s with the above results. Any other USB device I have tried (Casio QV-R40 camera, Casio QV-R62, Vibe MP3 2GB and a number of flash drives) always results in a display of FAILED TO CONNECT. As neither on your site, nor on the box are any exclusions noted (and there must be many) I expect the unit to work as advertised or my money refunded. As I have stated on the ticket, if I do not receive an acceptable response from you by noon 22 Dec, this saga will become yet another post on USENET about the uncommon customer care, and I will continue to seek restitution or get the unit to work as advertised! Regards, Henk Jamin |
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