Photoshop CC problem(s)

In article
l-september.org, Bill
W wrote:

stuff like malwarebytes and foxit are not cpu-intensive and should not
cause major cpu load at all.

They were both broken after updates. MWB was CPU (not 100%, but enough to
cripple), and Foxit was disk read/write. And this was on a weaker spec1d
PC, and it was unusable when it was happening.

something is broken. those apps aren't cpu-intensive.

The apps were broken - updates fixed both - but your suspicions that there
was more to it are correct. I had another PC right next to it that had the
same apps, and they did not affect that one in the same way. In fact, I might
not have noticed anything if I hadn¹t known about it from the bad PC. The
problems with that PC would take me about a week to list. But that is why I
suggested to Eric that it might be another app. The problems he¹s had, and
the workarounds he¹s talked about remind me of my PC. I have never done a
clean install of Windows to fix any sort of problem, but I know that that
kind of stubbornness can lead to all sorts of headaches, like he has now, for
instance. Using a PC is not supposed to be a continuing science project, but
sometimes you just ask for it.

he's posted about a wide variety of problems.

Even my MacBook has spit at me.

no way. show it who is boss.

I like the native mail app, but it crashes,
and it appears to be a common complaint.

i use apple's mail app only because the other email apps are much
worse. that doesn't mean apple mail is any good. it can't sync for ****
and filters are very broken. however, it shouldn't crash.

At least it hasn¹t taken me weeks
to fix. And it might be okay, finally. And it¹s been the only problem. And
apple support seems pretty good. And Google searches seem to lead quickly to
correct and useful answers on Apple questions. My next PC will certainly be
an M1, or an update to it, and probably the mini.

the apple silicon imac should be interesting. it has a *much* higher
power and thermal budget and a lot more space than a mini. rumour is
that it will have a new physical design.

On Jan 12, 2021, Alfred Molon wrote
(in s.net):

In ,
says...

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.

I have tried contacting Adobe Tech Support but an afternoon of being
passed from person to person in the hope that the next person would
know about the problem, and after waiting for an hour for what might
have been the last person I gave up.

I then tried the adobe community and quickly received the suggestion
that I should turn off GPU support. GPU setting was previously on Auto
and is now Off. [GPU = GeForce GTX 1070]. That possibly made a
difference, but only minimal. The image still opened in ACR but maybe
more quickly. Fully functioning editing sliders were still not
available even after about ten minutes. One CPU core only, continued
to be fully at work. Some of the graphics memory was in use and there
were occasional barely visible twitches of activity in various parts
of the GPU.

As far as I can tell I have the same problem irrespective of whether I
am using PS 2020 or 2021.

Has anyone encountered or heard of a similar problem and if so what
was the cause/cure?

No such problem here with PS 2020 on a Win 10 PC. But I noticed
when I open RAW files I have to wait for a few seconds until
Camera RAW kicks in, then everything runs smoothly.

Why are you still on PS 2020? It was updated to PS 2021 weeks ago.

Do you perhaps use an old, underpowered PC?

Perhaps something is broken. You could uninstall PS (completely
remove all files), then make a clean install.

--
Regards,
Savageduck

In article
.com,
says...
Why are you still on PS 2020? It was updated to PS 2021 weeks ago.

Let me check... ah, now it shows version 21.2.4. Is that PS
2021?
--
Alfred Molon

Olympus 4/3 and micro 4/3 cameras forum at
https://groups.io/g/myolympus
https://myolympus.org/ photo sharing site

On Jan 12, 2021, Alfred Molon wrote
(in s.net):

In article
.com,
says...
Why are you still on PS 2020? It was updated to PS 2021 weeks ago.

Let me check... ah, now it shows version 21.2.4. Is that PS
2021?

The latest for macOS is v. 22.1.1. Check your Creative Cloud App for the latest updates. Lightroom Classic is v 10.1.1

I Am not sure if Win10& Mac have the same version numbers.

--
Regards,
Savageduck

On Jan 12, 2021, Savageduck wrote
(in iganews.com):

On Jan 12, 2021, Alfred Molon wrote
(in s.net):

In article
.com,
says...
Why are you still on PS 2020? It was updated to PS 2021 weeks ago.

Let me check... ah, now it shows version 21.2.4. Is that PS
2021?

The latest for macOS is v. 22.1.1. Check your Creative Cloud App for the
latest updates. Lightroom Classic is v 10.1.1

I Am not sure if Win10& Mac have the same version numbers.

It appears they do. Those are the same updates I’m doing right now.

On Tue, 12 Jan 2021 04:17:42 -0800, Savageduck
wrote:

On Jan 11, 2021, Eric Stevens wrote
(in ):

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.

I have tried contacting Adobe Tech Support but an afternoon of being
passed from person to person in the hope that the next person would
know about the problem, and after waiting for an hour for what might
have been the last person I gave up.

I then tried the adobe community and quickly received the suggestion
that I should turn off GPU support. GPU setting was previously on Auto
and is now Off. [GPU = GeForce GTX 1070]. That possibly made a
difference, but only minimal. The image still opened in ACR but maybe
more quickly. Fully functioning editing sliders were still not
available even after about ten minutes. One CPU core only, continued
to be fully at work. Some of the graphics memory was in use and there
were occasional barely visible twitches of activity in various parts
of the GPU.

As far as I can tell I have the same problem irrespective of whether I
am using PS 2020 or 2021.

Has anyone encountered or heard of a similar problem and if so what
was the cause/cure?

I am running my iMac with macOS 10.15.7 “Catalina� with current Mac editions of Photoshop 2021 and Lightroom Classic (with current ACR). I am not experiencing the issue you are reporting. However, I am using an LRc to PS workflow.PS Quits as it should without hesitation.
I am editing 50-56MB Fuji RAF, and 25-30MB DJI DNG files.

At this stage I can offer no logical explanation, or solution for your problem.

I checked my PS preferences “File Handling� and they are set as in the image below:
https://www.dropbox.com/s/ffe9dkhmpmq420j/screenshot_506.jpg

Same as mine.
--

Regards,

Eric Stevens

On Tue, 12 Jan 2021 18:26:17 +0100, Alfred Molon
wrote:

In article ,
says...

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.

I have tried contacting Adobe Tech Support but an afternoon of being
passed from person to person in the hope that the next person would
know about the problem, and after waiting for an hour for what might
have been the last person I gave up.

I then tried the adobe community and quickly received the suggestion
that I should turn off GPU support. GPU setting was previously on Auto
and is now Off. [GPU = GeForce GTX 1070]. That possibly made a
difference, but only minimal. The image still opened in ACR but maybe
more quickly. Fully functioning editing sliders were still not
available even after about ten minutes. One CPU core only, continued
to be fully at work. Some of the graphics memory was in use and there
were occasional barely visible twitches of activity in various parts
of the GPU.

As far as I can tell I have the same problem irrespective of whether I
am using PS 2020 or 2021.

Has anyone encountered or heard of a similar problem and if so what
was the cause/cure?

No such problem here with PS 2020 on a Win 10 PC. But I noticed
when I open RAW files I have to wait for a few seconds until
Camera RAW kicks in, then everything runs smoothly.

Do you perhaps use an old, underpowered PC?

Anything but. It should go like a wheeze of streakel ****!

Perhaps something is broken. You could uninstall PS (completely
remove all files), then make a clean install.

I've thought of that, but it is not straightforward with CC.
--

Regards,

Eric Stevens

On Tue, 12 Jan 2021 12:44:40 -0600, Bill W
wrote:

On Jan 12, 2021, Eric Stevens wrote
(in ):

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.

I have tried contacting Adobe Tech Support but an afternoon of being
passed from person to person in the hope that the next person would
know about the problem, and after waiting for an hour for what might
have been the last person I gave up.

I then tried the adobe community and quickly received the suggestion
that I should turn off GPU support. GPU setting was previously on Auto
and is now Off. [GPU = GeForce GTX 1070]. That possibly made a
difference, but only minimal. The image still opened in ACR but maybe
more quickly. Fully functioning editing sliders were still not
available even after about ten minutes. One CPU core only, continued
to be fully at work. Some of the graphics memory was in use and there
were occasional barely visible twitches of activity in various parts
of the GPU.

As far as I can tell I have the same problem irrespective of whether I
am using PS 2020 or 2021.

Has anyone encountered or heard of a similar problem and if so what
was the cause/cure?

Go into task manager, and check for 100% (or close) CPU, memory, or disk
read/write usage. The problem will be that it might take forever just to get
into task manager, but it’s helpful, so wait. If it’s Adobe tying
everything up, then take nospam’s advice, and reinstall everything. If
something else is responsible, let us know what it is. I have had very
similar problems from Malwarybytes, Foxit Reader, and one or two others. If
it something else, then you have to kill those programs, or uninstall them,
and then talk to their customer support. My problems tended to come after
updates to programs, and reinstalling them will not fix that.

I have PS 2020 and 2021 installed on the machine and I have been
experimenting.

The first thing I did was update the GPU driver. Didn't seem to make a
difference. It was less than a year old.

Then in quick succession I found Windows doing an update and no sooner
than I got through that Adobe CC updated PS, LR and ACR! Nothing is
the same as it was but I still have the problem. i have found out
that when I start PS, Windows explorer seems to go mad and uses more
of the processor capacity than everything else put together. Disk
ussage does not look excessive. I know this is a known problem but I
do not as yet know what to do about it.

More to come.
--

Regards,

Eric Stevens

On Jan 12, 2021, Eric Stevens wrote
(in ):

On Tue, 12 Jan 2021 12:44:40 -0600, Bill
wrote:

On Jan 12, 2021, Eric Stevens wrote
(in ):

I've been running Photoshop CC for years without any trouble. I have
not used it for the last few weeks or so and in the mean time there
have been several upgrades of PS and Windows 10. For whatever reason I
now find that while PS starts OK it now always downloads files in
Camera Raw. I don't mind that but I have not been able to turn that
feature off. To compound the problem, it takes more than 2 hours to
load an image. I don't actually know how long as I give up at that
point. When I load a 30Mb NEF file the image may appear after 2 or 3
minutes but the editing sliders remain locked and unresponsive. The
Windows task manager shows that one processor core (out of 12) is
running at 100% and it will continue to do this until I shut down
Photoshop. Most times I cannot shut down Photoshop in the usual manner
but have to end the task in Task Manager. On occasion I can close
Camera Raw and then I can shutdown Photoshop normally.

I have tried contacting Adobe Tech Support but an afternoon of being
passed from person to person in the hope that the next person would
know about the problem, and after waiting for an hour for what might
have been the last person I gave up.

I then tried the adobe community and quickly received the suggestion
that I should turn off GPU support. GPU setting was previously on Auto
and is now Off. [GPU = GeForce GTX 1070]. That possibly made a
difference, but only minimal. The image still opened in ACR but maybe
more quickly. Fully functioning editing sliders were still not
available even after about ten minutes. One CPU core only, continued
to be fully at work. Some of the graphics memory was in use and there
were occasional barely visible twitches of activity in various parts
of the GPU.

As far as I can tell I have the same problem irrespective of whether I
am using PS 2020 or 2021.

Has anyone encountered or heard of a similar problem and if so what
was the cause/cure?

Go into task manager, and check for 100% (or close) CPU, memory, or disk
read/write usage. The problem will be that it might take forever just to get
into task manager, but it’s helpful, so wait. If it’s Adobe tying
everything up, then take nospam’s advice, and reinstall everything. If
something else is responsible, let us know what it is. I have had very
similar problems from Malwarybytes, Foxit Reader, and one or two others. If
it something else, then you have to kill those programs, or uninstall them,
and then talk to their customer support. My problems tended to come after
updates to programs, and reinstalling them will not fix that.

I have PS 2020 and 2021 installed on the machine and I have been
experimenting.

The first thing I did was update the GPU driver. Didn't seem to make a
difference. It was less than a year old.

Then in quick succession I found Windows doing an update and no sooner
than I got through that Adobe CC updated PS, LR and ACR! Nothing is
the same as it was but I still have the problem. i have found out
that when I start PS, Windows explorer seems to go mad and uses more
of the processor capacity than everything else put together. Disk
ussage does not look excessive. I know this is a known problem but I
do not as yet know what to do about it.

More to come.

The explorer thing is indeed a known issue (but I believe an old one), and a
simple fix, I think. It might have been as simple as taking the recent files
out of the view, or indexing, or something along those lines. I can’t
remember right now. I also think the LR catalog was modified once again with
a recent update, and that might have something to do with it. Are you sharing
the catalog with another location or PC?

In article , Eric Stevens
wrote:

Perhaps something is broken. You could uninstall PS (completely
remove all files), then make a clean install.

I've thought of that, but it is not straightforward with CC.

yes it is.