Awesome Canon Service !

"Annika1980" wrote in message
...
A month or two ago I had to send my Canon 70-200 f/2.8L in for service
after it had fallen and torn up the lens mount. It cost me about $200
to get fixed, but when I got it back I swear they sent me a new lens.
My old lens was beat all the hell (I'm very tough on equipment) and
this thing looked brand new.

My 400 f/5.6L lens has been screwed up for some time so last week I
sent it in for repair as well. It had all sorts of probs ... the lens
hood was stuck open, the lens wouldn't AF at infinity or manual focus
at all, and the lens mount plate was loose. It was truly FUBAR.

When you send the item to Canon they give you an estimate after
examining it, so I knew this one would be high. The estimate came
back at $299 for labor only + sales tax & shipping would made it
$346. I OK'd the repair since the lens was pretty much worthless to
me as is.

I just got the lens back via FEDEX and eagerly opened it to see how
the repair went. The first thing I noticed was that they shipped the
lens in a brand new lens case. So far, so good.
Opening the lens case revealed another unexpected twist. It looked
like another brand new lens!

I knew this wasn't the lens that I sent them since there is no way
they could've remove all the dents it had and restored it to like-new
condition. Then I noticed the repair slip in the bottom of the box.
Under "Service Details" it reads:

"We have examined the product according to your request and determined
that there was a failure. Unfortunately, the parts needed to repair
the unit are not available, so in order to minimize your inconvenience
we are replacing the whole unit. Thank you for choosing Canon."

Another brand news lens! How's that for service?
Another reason why CANON RULES !!!



You should know whether you have a different lens or not by checking the
serial number.....I have the serial numbers of everything I own on a list
inside my computer. All my photographic equipment, all my guns, all my horns
and guitars and other instruments and cars, motorcycles and everything I own
that is worth anything at all. That way, if something gets lost or stolen, I
will be able to tell the police what it was and be able to identify it
should they recover it.

* Bill Graham wrote :
"Annika1980" wrote in message
...
[---=| Quote block shrinked by t-prot: 33 lines snipped |=---]
Another brand news lens! How's that for service?
Another reason why CANON RULES !!!

You should know whether you have a different lens or not by checking the
serial number...I have the serial numbers of everything I own on a list
inside my computer. All my photographic equipment, all my guns, all my horns
and guitars and other instruments and cars, motorcycles and everything I own
that is worth anything at all. That way, if something gets lost or stolen, I
will be able to tell the police what it was and be able to identify it
should they recover it.

What if they steal your computer too?

--
Troy Piggins

Bill Graham wrote,on my timestamp of 23/02/2010 3:45 PM:

"Annika1980" wrote in message
...
A month or two ago I had to send my Canon 70-200 f/2.8L in for service
after it had fallen and torn up the lens mount. It cost me about $200
to get fixed, but when I got it back I swear they sent me a new lens.
My old lens was beat all the hell (I'm very tough on equipment) and
this thing looked brand new.

My 400 f/5.6L lens has been screwed up for some time so last week I
sent it in for repair as well. It had all sorts of probs ... the lens
hood was stuck open, the lens wouldn't AF at infinity or manual focus
at all, and the lens mount plate was loose. It was truly FUBAR.

When you send the item to Canon they give you an estimate after
examining it, so I knew this one would be high. The estimate came
back at $299 for labor only + sales tax & shipping would made it
$346. I OK'd the repair since the lens was pretty much worthless to
me as is.

I just got the lens back via FEDEX and eagerly opened it to see how
the repair went. The first thing I noticed was that they shipped the
lens in a brand new lens case. So far, so good.
Opening the lens case revealed another unexpected twist. It looked
like another brand new lens!

I knew this wasn't the lens that I sent them since there is no way
they could've remove all the dents it had and restored it to like-new
condition. Then I noticed the repair slip in the bottom of the box.
Under "Service Details" it reads:

"We have examined the product according to your request and determined
that there was a failure. Unfortunately, the parts needed to repair
the unit are not available, so in order to minimize your inconvenience
we are replacing the whole unit. Thank you for choosing Canon."

Another brand news lens! How's that for service?
Another reason why CANON RULES !!!



You should know whether you have a different lens or not by checking the
serial number.....I have the serial numbers of everything I own on a
list inside my computer. All my photographic equipment, all my guns, all
my horns and guitars and other instruments and cars, motorcycles and
everything I own that is worth anything at all. That way, if something
gets lost or stolen, I will be able to tell the police what it was and
be able to identify it should they recover it.

Dude, you're totally missing the point! Of course he knows this.
Reality has nothing to do with this.
It's simply another Canon shill, like all the others...

On 2010-02-22 22:11:00 -0800, Troy Piggins said:

* Bill Graham wrote :
"Annika1980" wrote in message
...
[---=| Quote block shrinked by t-prot: 33 lines snipped |=---]
Another brand news lens! How's that for service?
Another reason why CANON RULES !!!

You should know whether you have a different lens or not by checking the
serial number...I have the serial numbers of everything I own on a list
inside my computer. All my photographic equipment, all my guns, all my horns
and guitars and other instruments and cars, motorcycles and everything I own
that is worth anything at all. That way, if something gets lost or stolen, I
will be able to tell the police what it was and be able to identify it
should they recover it.

What if they steal your computer too?

Bill has an answer for that. He has all those serial numbers, including
that of his computer, tattooed behind his left ...
....er no, this is Bill after all, they are tattooed behind his right ear.

--
Regards,

Savageduck