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Screwed by Canon Rebate
THIS IS EASILY SOLVED: You did the right thing by using DC and keeping copies. However, this is how to get your rebate paid: 1. Go to the rebate web site and find out which fullfillment company owns it so you'll know which one is handling this for Canon. You can then search Google for their address. 2. Go to BBB.org and file a complaint online against the Fullfillment company (not Canon) explaining that you mailed the original UPC, you have a copy to prove it, they claim you did not send it and will not correct the problem for you. I had to do this three times in all my years of rebates.. EVERY time the fullfillment company MAGICALLY "found" my entire claim the moment the BBB contacted them and one even sent my check via FedEd. DON'T GIVE UP. It's not hard to shake the money out of them, just have to use the right tactics. :-) |
#2
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Screwed by Canon Rebate
Ryan wrote:
THIS IS EASILY SOLVED: You did the right thing by using DC and keeping copies. However, this is how to get your rebate paid: 1. Go to the rebate web site and find out which fullfillment company owns it so you'll know which one is handling this for Canon. You can then search Google for their address. 2. Go to BBB.org and file a complaint online against the Fullfillment company (not Canon) explaining that you mailed the original UPC, you have a copy to prove it, they claim you did not send it and will not correct the problem for you. I had to do this three times in all my years of rebates.. EVERY time the fullfillment company MAGICALLY "found" my entire claim the moment the BBB contacted them and one even sent my check via FedEd. DON'T GIVE UP. It's not hard to shake the money out of them, just have to use the right tactics. :-) This is a great suggestion. I've had success filing complaints against Parago. Another option is going to the Canon USA website and looking for some email address to complain to. He could also file a BBB complaint against Canon. The worst thing people can do is simply sit back and say "they ripped me off on that rebate, and my response is to not buy from them again". The best response is to get your money. Bill |
#3
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Screwed by Canon Rebate
Bill wrote:
Ryan wrote: THIS IS EASILY SOLVED: You did the right thing by using DC and keeping copies. However, this is how to get your rebate paid: 1. Go to the rebate web site and find out which fullfillment company owns it so you'll know which one is handling this for Canon. You can then search Google for their address. 2. Go to BBB.org and file a complaint online against the Fullfillment company (not Canon) explaining that you mailed the original UPC, you have a copy to prove it, they claim you did not send it and will not correct the problem for you. I had to do this three times in all my years of rebates.. EVERY time the fullfillment company MAGICALLY "found" my entire claim the moment the BBB contacted them and one even sent my check via FedEd. DON'T GIVE UP. It's not hard to shake the money out of them, just have to use the right tactics. :-) This is a great suggestion. I've had success filing complaints against Parago. Another option is going to the Canon USA website and looking for some email address to complain to. He could also file a BBB complaint against Canon. The worst thing people can do is simply sit back and say "they ripped me off on that rebate, and my response is to not buy from them again". The best response is to get your money. Bill You're absolutely correct. I may verbal, but I don't sit on my hands. I used one Canon number to find the Canon Rebate status phone number. I then called the Canon Rebate status number. As it turns out, the error message was in error. The person at Canon Rebate was holding my UPC codes in his hand (his words). He said that the rebate would be sent out in a few weeks. Which leads me to ponder another mystery. In the age of the Internet and fast computers, why would it take weeks to months to send out a rebate check? One rebate said that if I don't receive the rebate in 12 (twelve, that's a dozen) weeks I should call to determine the status. I wonder if they're hoping that I'll forget about the rebate in 3 months? |
#4
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Screwed by Canon Rebate
In article ,
Bill wrote: He could also file a BBB complaint against Canon. Don't bother with BBB. They're worthless. |
#5
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Screwed by Canon Rebate
In article ,
John wrote: Which leads me to ponder another mystery. In the age of the Internet and fast computers, why would it take weeks to months to send out a rebate check? It doesn't. But they want the float. |
#6
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Screwed by Canon Rebate
John wrote: He said that the rebate would be sent out in a few weeks. Which leads me to ponder another mystery. In the age of the Internet and fast computers, why would it take weeks to months to send out a rebate check? It's because the rebate house doesn't have the money from the manufacturer/retailer. It appears that they have to invoice the company, then a check is cut (eventually), and THEN you get paid. If the rebate house does not get paid (and it happens), then the consumer does not get paid. Some rebate houses may sit on the money for a while to get the float as well. I've never seen that confirmed. The best companies appear to have money "in the bank" at the rebate processor, so the check can be cut very quickly. Bill |
#8
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Screwed by Canon Rebate
The delay is intentional on a number of levels. Firstly, the
rebate/fulfillment companies are understaffed for the number of rebates they are responsible for processing. Secondly, the money is invested while they hold it, so they make some extra cash off that. But one of the main reasons, is because one of the functions of a rebate is to trick the shareholders of the company. By having such a long delay between the sale and the payout, companies can clear their channel f product (reduce inventory, which ends up looking like sales) during one fiscal quarter, and not show the liability (the rebates owed) until the following fiscal quarter. Rebates often move old stock that otherwise would not have sold. Excess inventory is a line item that has to be written down and lowers profit margins for that quarter, but if the company suddenly sells out of a product (even if the company is giving all the money back, plus costs) as can be the case with a "full rebate" offered, that money returned is done outside of the fiscal quarter, so the company looks more flush. John wrote: Bill wrote: Ryan wrote: THIS IS EASILY SOLVED: You did the right thing by using DC and keeping copies. However, this is how to get your rebate paid: 1. Go to the rebate web site and find out which fullfillment company owns it so you'll know which one is handling this for Canon. You can then search Google for their address. 2. Go to BBB.org and file a complaint online against the Fullfillment company (not Canon) explaining that you mailed the original UPC, you have a copy to prove it, they claim you did not send it and will not correct the problem for you. I had to do this three times in all my years of rebates.. EVERY time the fullfillment company MAGICALLY "found" my entire claim the moment the BBB contacted them and one even sent my check via FedEd. DON'T GIVE UP. It's not hard to shake the money out of them, just have to use the right tactics. :-) This is a great suggestion. I've had success filing complaints against Parago. Another option is going to the Canon USA website and looking for some email address to complain to. He could also file a BBB complaint against Canon. The worst thing people can do is simply sit back and say "they ripped me off on that rebate, and my response is to not buy from them again". The best response is to get your money. Bill You're absolutely correct. I may verbal, but I don't sit on my hands. I used one Canon number to find the Canon Rebate status phone number. I then called the Canon Rebate status number. As it turns out, the error message was in error. The person at Canon Rebate was holding my UPC codes in his hand (his words). He said that the rebate would be sent out in a few weeks. Which leads me to ponder another mystery. In the age of the Internet and fast computers, why would it take weeks to months to send out a rebate check? One rebate said that if I don't receive the rebate in 12 (twelve, that's a dozen) weeks I should call to determine the status. I wonder if they're hoping that I'll forget about the rebate in 3 months? |
#9
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Screwed by Canon Rebate
On Sat, 30 Dec 2006 00:37:16 +0000, Bill wrote:
wrote: In article , Bill wrote: He could also file a BBB complaint against Canon. Don't bother with BBB. They're worthless. Depends on the company you're complaining to. As I said, I had a very quick response from Parago (Rebateshq.com) and they fixed all my problems. I currently have a BBB complaint in against Toys R Us, they are trying to lie their way out of a $10 (yes, $10) rebate. I went back and forth with their "customer service" person several times via email, during which time this person lied and then contradicted themselves in an effort to avoid paying me the $10 I am clearly due. I may not get my $10, but I've certainly gotten my $10 worth of revenge by warning people about them. And BTW, this is proof that no matter how careful you are, there ARE still companies out there who will screw you. I didn't expect it of Toys R Us, however. Oh, and if you want to see their emails and my rebate submission, you can view them he http://forums.slickdeals.net/showthr...68659&t=368665 Find the 10K report for ToysRUs--it will be on their Web site or if not there then you can get it from the Securites and Exchange Commission site--it is a mandatory filing for all publicly traded companies. It will have the name of the CEO and the address of record. Write a polite letter (snail mail, not email)to the CEO, explaining the problem and what you would consider to be a reasonable resolution (i.e. you get the rebate) including copies of the receipt and the rebate form and your correspondence. Wait a week or so for it to arrive and be read, then call. Don't expect to actually talk to the CEO--the executive secretary may be able to handle it or if not you'll be transferred to a VP or ombudsman or someone else who can--all you need is someone who sees the big picture and has the authority to light a fire under a junior assistant to the associate peon. If you're in the right and want anything halfway reasonable something will almost certainly get done. Bill -- --John to email, dial "usenet" and validate (was jclarke at eye bee em dot net) |
#10
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Screwed by Canon Rebate
What you may not fully comprehend nor appreciate is that this guy's
battle with Toys R Us may well save you a similar battle in the future Often, when one person fights this through the system at a larger company, changes are made in how the system functions to resolve the problem for the next set of people. Sometimes malicious people in the company are dismissed or given different jobs, and sometimes the company figures out the problems within the work flow so it doesn't happen again. Sometimes even more clout can be exercised if you own shares in the company. I find they tend to listen to investors even more than clients. It's a bit strange since the clients are who help crete the profit, not the investors. Art Scott en Aztlán wrote: Bill said in misc.consumers: I currently have a BBB complaint in against Toys R Us, they are trying to lie their way out of a $10 (yes, $10) rebate. I went back and forth with their "customer service" person several times via email, during which time this person lied and then contradicted themselves in an effort to avoid paying me the $10 I am clearly due. I may not get my $10, but I've certainly gotten my $10 worth of revenge by warning people about them. And wasted $100 worth of your time and aggravation attempting to browbeat Toys-R-Us into giving you your $10. Not exactly a cost-effective use of your time. But hey, at least you have a hobby you enjoy. |
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