B&H customer service nightmare

nathantw wrote:

I think you missed the point. They were being sarcastic.



No I got the point, was just telling another side. I'd still buy stuff from
them, but I doubt I'd ever order something inexpencive and -odd- after this
experience. They don't seem to be able to deal with unexpected problems
that require someone to 'hands on' deal with something.

--

Stacey

"Stacey" wrote in message
...
nathantw wrote:

I think you missed the point. They were being sarcastic.



No I got the point, was just telling another side. I'd still buy stuff
from
them, but I doubt I'd ever order something inexpencive and -odd- after
this
experience. They don't seem to be able to deal with unexpected problems
that require someone to 'hands on' deal with something.

--

Stacey

You could easily email Henry Posner, he'd look into it, and if you're
telling it like it is, I suspect you'd either get the right item, your
return shipping expenses reimbursed, or both.

Matt Clara wrote:


"Stacey" wrote in message
...
nathantw wrote:

I think you missed the point. They were being sarcastic.



No I got the point, was just telling another side. I'd still buy stuff
from
them, but I doubt I'd ever order something inexpencive and -odd- after
this
experience. They don't seem to be able to deal with unexpected problems
that require someone to 'hands on' deal with something.

--

Stacey

You could easily email Henry Posner, he'd look into it, and if you're
telling it like it is, I suspect you'd either get the right item, your
return shipping expenses reimbursed, or both.


Good idea. Like I said I'm not ****ed and found another ring elsewhere
(for half the cost, american eagle on ebay has some great step rings and
lens hoods). I just felt like the people on the help line didn't really
care if I ever ended up with the right item just 'how quick can I get the
phone call over'.
--

Stacey

"nathantw" wrote in message
m...
I think you missed the point. They were being sarcastic.

"Stacey" wrote in message
...
Scott Chapin wrote:

Yeah, I get the same run arounds from them. Guess that's why I keep
going
back. I'm a sucker for good service.



I've been pretty happy with them in the past but my last purchase was
rather
frustrating.

I ordered a "slim" contax 82-86mm filter step up ring and I was send a
"tall" contax one designed for a telephoto lens. I explained on the
phone
what was wrong, that the right part number was shipped but the item
wasn't
right. They doubled checked that the slim one's number was what I
ordered
and said they would take care of it. I shipped it back, took several
weeks
and they sent yet another tall step ring. The next guy I talked to
couldn't
figure out what I was even talking about so I just ended up asking for a
refund, several weeks and was out shipping the wrong item back twice
which
was more than the item cost.

I felt I got the run around and they didn't seem to be concerned that
this
item was either listed wrong or boxed wrong and they are shipping them
out
to be returned by anyone who orders one. This is "pro" service? I would
have hoped after 2 times they would get someone involved who could
straighten this out? Instead I lose money and have to go somewhere else
to
buy the right thing. Poor -service- IMHO.

--

Stacey


My sarchasm was that I like B&H. The original post was poking fun at those
who perpetually scoff at B&H, or at least that was my interpretation. And
yes Stacey, if you email Henry Posner, he will take care of it. You just got
caught in a situation taht can plague any retailer.

Scott

If I were you I would also cross-post this experience in as many newsgroups
as possible.

"John Eyles" wrote in message
...

I am trying to get my rebate for the Nikon LS-8000
scanner I bought from B&H in December. Reading all
the hoops Nikon wants me to jump through, I realized
that my B&H receipt did not have the serial number of
the unit printed on it, as required by Nikon.

So I called B&H customer service. After pressing 4 in
the automated operator, I had to wait ABOUT 15 SECONDS
before a representative helped me. After explaining my
situation to this bozo, he said he would fax me another
copy of the receipt with the serial number included.
Well, about 15 minutes later, I walked to the fax machine
and the receipt was NOT THERE. I had to walk to the fax
machine AGAIN, about 15 minutes later, before the fax
FINALLY arrived !!!

I will NEVER buy from these bozos again.

;-) John

Generic Eric wrote:

I am trying to get my rebate for the Nikon LS-8000
scanner I bought from B&H in December. Reading all
the hoops Nikon wants me to jump through, I realized
that my B&H receipt did not have the serial number of
the unit printed on it, as required by Nikon.

So I called B&H customer service. After pressing 4 in
the automated operator, I had to wait ABOUT 15 SECONDS
before a representative helped me. After explaining my
situation to this bozo, he said he would fax me another
copy of the receipt with the serial number included.
Well, about 15 minutes later, I walked to the fax machine
and the receipt was NOT THERE. I had to walk to the fax
machine AGAIN, about 15 minutes later, before the fax
FINALLY arrived !!!

I will NEVER buy from these bozos again.

;-) John


I guess my experience with B&H is just as bad as yours.
Aproximately 2 years ago I purchased a Sunpak flash from B&H, trough their web site.
By mystake, instead of adding the letter M (for Minolta) at the end of the model
number, I typed N (for Nikon).
I realized my mistake 1 second after hitting the send button, confirming my order.
A quick phone call to B&H customer service resolved "my" mistake, and a week
later I received a parcel with the right item in it.

Like you John, NEVER again. ;-)

Jeff.

Ahh B&H's service is only 2nd place to Adorama. Adorama being a bit smaller
not only offers you slightly better prices, but better customer service.

Dennis Bialecki


"John Eyles" wrote in message
...

I am trying to get my rebate for the Nikon LS-8000
scanner I bought from B&H in December. Reading all
the hoops Nikon wants me to jump through, I realized
that my B&H receipt did not have the serial number of
the unit printed on it, as required by Nikon.

So I called B&H customer service. After pressing 4 in
the automated operator, I had to wait ABOUT 15 SECONDS
before a representative helped me. After explaining my
situation to this bozo, he said he would fax me another
copy of the receipt with the serial number included.
Well, about 15 minutes later, I walked to the fax machine
and the receipt was NOT THERE. I had to walk to the fax
machine AGAIN, about 15 minutes later, before the fax
FINALLY arrived !!!

I will NEVER buy from these bozos again.

;-) John