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B&H has worse customer service than i thought
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#2
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B&H has worse customer service than i thought
"Stephen H. Westin" wrote in message ... (bozak) writes: snip now B&H on the other hand... i would expect an apology and them actually sending me the discs that they caused me to miss out on as far as the rebate is concerned... You didn't miss the rebate, didn't you? Someone posted the URL to get the form, which is what you need. In case you missed it, that's http://www.schaeferstv.com/updates/R..._to_3-31-04_-_ 10_Free_DVD_Writables_-_DMRE100HS.pdf snip orignial post... hopes this helps... I bought a Panasonic stand alone dvd recorder from them (their top of the line unit for the home consumer) and it came when they said it would. This product came with a rebate from Panasonic which included 2 DVD-RAM and 8 DVD-R discs. When i bought the recorder they had the rebate form on their site for downloading. Once I received the product I went back to the site and it was no longer there. I spent a ridiculous amount of time waiting on their phone lines for someone to talk too. Never happened. I sent three emails to them. One to the guy who sold it to me (he forwarded it to the so called customer service department), and two to their customer service department, both of which went unanswered. The whole problem with the matter is that Panasonic is no longer participating in the rebate, but I called Panasonic and they told me that they would honor the rebate if B&H sent me the form. This isn't a huge problem, but if they cant take the time out to send me a rebate form through fax or email, I wonder what would happen if I had a real problem that they needed to fix. Their customer service department is none existent. I'm now in the market for an external Sony 510UL dvd recorder. I told the guy who i intially bought the Panasonic recorder that I would buy it from them if all went well with that purchase. I would buy it from them if i was into aggravation. Just in case they want to say I'm lying about it, this is their reference number... control no. 109178360 They are good for communicating with you as long as you have received your product. Once you receive it you are on your own. |
#3
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B&H has worse customer service than i thought
bozak wrote:
"Stephen H. Westin" wrote in message ... (bozak) writes: snip now B&H on the other hand... i would expect an apology and them actually sending me the discs that they caused me to miss out on as far as the rebate is concerned... You didn't miss the rebate, didn't you? Someone posted the URL to get the form, which is what you need. In case you missed it, that's http://www.schaeferstv.com/updates/R..._to_3-31-04_-_ 10_Free_DVD_Writables_-_DMRE100HS.pdf snip you said you could not get a rebate. it ends in about a month. does the above help solve your rebate problem or not? yet more whining snipped... |
#4
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B&H has worse customer service than i thought
" bozak" wrote in message ...
When i bought the recorder they had the rebate form on their site for downloading. Once I received the product I went back to the site and it was no longer there. First, why didn't you print the rebate form when you ordered? Why did you wait? Rebates usually have two deadlines: the first is the actual offer, the second is the date you must have the form postmarked by. It sounds as though B&H took the rebate down because the first deadline passed. If so, neither B&H or Panasonic is obligated to honor the rebate, even if you could mail it by the postal deadline. I spent a ridiculous amount of time waiting on their phone lines for someone to talk too. Never happened. What is a "ridiculous amount of time waiting"? Was it waiting for a customer service representative to take your call? Guess what, if all reps are on the phone, you have to wait. Stay on the line. Hanging up is just like leaving the line at a busy store; you must go to the back again when you return. I sent three emails to them. One to the guy who sold it to me (he forwarded it to the so called customer service department), and two to their customer service department, both of which went unanswered. Then get on the phone and call. The whole problem with the matter is that Panasonic is no longer participating in the rebate, but I called Panasonic and they told me that they would honor the rebate if B&H sent me the form. This isn't a huge problem, but if they cant take the time out to send me a rebate form through fax or email, I wonder what would happen if I had a real problem that they needed to fix. Their customer service department is none existent. I have found the customer service to be quite well. Once I had a question about a filter. I used the Web-based chat interface and got a response within 10 minutes. Another time, I ordered an item but found out later that B&H didn't have it in stock. That was strange, considering that if I ordered it online the store's database should not have sold me something that didn't exist. I sent an e-mail to customer service. I got a reply the next day that said the item was on back order. About a week later, I received the item. I have read your infantile diatribes an concur with others that your approach needs a lot of work; it begs for people to ignore you. Complaining here is not going to get you what you want. |
#5
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B&H has worse customer service than i thought
Ryan wrote:
" bozak" wrote in message ... When i bought the recorder they had the rebate form on their site for downloading. Once I received the product I went back to the site and it was no longer there. First, why didn't you print the rebate form when you ordered? Why did you wait? Rebates usually have two deadlines: the first is the actual offer, the second is the date you must have the form postmarked by. It sounds as though B&H took the rebate down because the first deadline passed. If so, neither B&H or Panasonic is obligated to honor the rebate, even if you could mail it by the postal deadline. I spent a ridiculous amount of time waiting on their phone lines for someone to talk too. Never happened. What is a "ridiculous amount of time waiting"? Was it waiting for a customer service representative to take your call? Guess what, if all reps are on the phone, you have to wait. Stay on the line. Hanging up is just like leaving the line at a busy store; you must go to the back again when you return. I sent three emails to them. One to the guy who sold it to me (he forwarded it to the so called customer service department), and two to their customer service department, both of which went unanswered. Then get on the phone and call. The whole problem with the matter is that Panasonic is no longer participating in the rebate, but I called Panasonic and they told me that they would honor the rebate if B&H sent me the form. This isn't a huge problem, but if they cant take the time out to send me a rebate form through fax or email, I wonder what would happen if I had a real problem that they needed to fix. Their customer service department is none existent. I have found the customer service to be quite well. Once I had a question about a filter. I used the Web-based chat interface and got a response within 10 minutes. Another time, I ordered an item but found out later that B&H didn't have it in stock. That was strange, considering that if I ordered it online the store's database should not have sold me something that didn't exist. I sent an e-mail to customer service. I got a reply the next day that said the item was on back order. About a week later, I received the item. I have read your infantile diatribes an concur with others that your approach needs a lot of work; it begs for people to ignore you. Complaining here is not going to get you what you want. Suppose we can bury this and stride into the future? Please? |
#6
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B&H has worse customer service than i thought
"Ryan" wrote in message m... " bozak" wrote in message ... When i bought the recorder they had the rebate form on their site for downloading. Once I received the product I went back to the site and it was no longer there. First, why didn't you print the rebate form when you ordered? because they told me when i bought it the rebate was good until march 31, 2004... apparently you jumped in this thread at about the 240th post or so... youre wasting your time with the rest of the BS you wrote, just the same old weak **** others have written that ive refuted over and over... but hey, youre a nice lil puppy to play with so i wont rub your nose in **** this time... |
#7
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B&H has worse customer service than i thought
"Frank ess" wrote in message ... Ryan wrote: " bozak" wrote in message ... When i bought the recorder they had the rebate form on their site for downloading. Once I received the product I went back to the site and it was no longer there. First, why didn't you print the rebate form when you ordered? Why did you wait? Rebates usually have two deadlines: the first is the actual offer, the second is the date you must have the form postmarked by. It sounds as though B&H took the rebate down because the first deadline passed. If so, neither B&H or Panasonic is obligated to honor the rebate, even if you could mail it by the postal deadline. I spent a ridiculous amount of time waiting on their phone lines for someone to talk too. Never happened. What is a "ridiculous amount of time waiting"? Was it waiting for a customer service representative to take your call? Guess what, if all reps are on the phone, you have to wait. Stay on the line. Hanging up is just like leaving the line at a busy store; you must go to the back again when you return. I sent three emails to them. One to the guy who sold it to me (he forwarded it to the so called customer service department), and two to their customer service department, both of which went unanswered. Then get on the phone and call. The whole problem with the matter is that Panasonic is no longer participating in the rebate, but I called Panasonic and they told me that they would honor the rebate if B&H sent me the form. This isn't a huge problem, but if they cant take the time out to send me a rebate form through fax or email, I wonder what would happen if I had a real problem that they needed to fix. Their customer service department is none existent. I have found the customer service to be quite well. Once I had a question about a filter. I used the Web-based chat interface and got a response within 10 minutes. Another time, I ordered an item but found out later that B&H didn't have it in stock. That was strange, considering that if I ordered it online the store's database should not have sold me something that didn't exist. I sent an e-mail to customer service. I got a reply the next day that said the item was on back order. About a week later, I received the item. I have read your infantile diatribes an concur with others that your approach needs a lot of work; it begs for people to ignore you. Complaining here is not going to get you what you want. Suppose we can bury this and stride into the future? Please? i'd like to but like in that movie the godfather 3 (which sucked big time by the way, godfather 2 was the best), they just keep pulling me back in... :-) |
#8
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B&H has worse customer service than i thought
" bozak" writes:
"Stephen H. Westin" wrote in message ... (bozak) writes: snip now B&H on the other hand... i would expect an apology and them actually sending me the discs that they caused me to miss out on as far as the rebate is concerned... You didn't miss the rebate, didn't you? Someone posted the URL to get the form, which is what you need. In case you missed it, that's http://www.schaeferstv.com/updates/R..._to_3-31-04_-_ 10_Free_DVD_Writables_-_DMRE100HS.pdf snip orignial post... hopes this helps... Not at all. I know that you failed to download the form when you ordered. I know you say you had trouble getting the form from B&H afterward. But you claim that you "missed the rebate". Please explain why the form at the URL above won't work. snip -- -Stephen H. Westin Any information or opinions in this message are mine: they do not represent the position of Cornell University or any of its sponsors. |
#9
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B&H has worse customer service than i thought
(Stephen H. Westin) wrote in message ...
" bozak" writes: "Stephen H. Westin" wrote in message ... (bozak) writes: snip now B&H on the other hand... i would expect an apology and them actually sending me the discs that they caused me to miss out on as far as the rebate is concerned... You didn't miss the rebate, didn't you? Someone posted the URL to get the form, which is what you need. In case you missed it, that's http://www.schaeferstv.com/updates/R..._to_3-31-04_-_ 10_Free_DVD_Writables_-_DMRE100HS.pdf snip orignial post... hopes this helps... Not at all. I know that you failed to download the form when you ordered. yet you fail to also realize that they told me i had until the end of march... I know you say you had trouble getting the form from B&H afterward. But you claim that you "missed the rebate". Please explain why the form at the URL above won't work. dude, you should really read some of the other posts if you want to know the extent of this... people are actually tired of seeing me write the same thing over and over... no one has proved me wrong on this and you wont be the first... |
#10
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B&H has worse customer service than i thought
bozak wrote:
no one has proved me wrong on this and you wont be the first... 1) You're posting with an alias, 2) from Google-groups, and 3) X-posting the hell out of it... Conclusion: It is pure moronic troll vendetta. We're bored with it, and you, so just let it drop. Cheers, Alan (B&H customer. Satisfaction rating: 9.5/10). |
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