|
| If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|||||||
|
|
|
Thread Tools | Display Modes |
|
#2
January 30th 04, 09:38 PM
|
|||
|
|||
B&H has the worst customer service on the planet.
"Stephen H. Westin" wrote in message ... (bozak) writes: (Stephen H. Westin) wrote in message ... (bozak) writes: "Dan Sullivan" wrote in message .net... snip Let's see... B&H probably does well over a million a day in business... the number of daily sales must be staggering... and we have TWO people who've had a bad experience with their customer service. you have had two that have posted about it... or in your mind because only two people posted about it means that everybody else is happy??? Well, the overwhelming majority of posters are happy. I suppose you have some reason why that can't possibly represent the overwhelming majority of customers... did i say that??? or did i say they screwed me??? Hmm. So you're arguing that two dissatisfied customers prove that B&H's customer service is "the worst on the planet". I just think that if the overwhelming majority of customers are pleased, they aren't that bad. again i am saying that the screwed me out of the opportunity to get my rebate... that happened by me not being able to get through to their customer service department because it takes over twenty minutes to speak to a customer service problem (tried three times)... whats worse was i sent three emails of which the only response i received was one that said they were forwarding the problem to someone else... so lets see, cant get through on the phone, emails arent returned, and to top it off three weeks after the fact a B&H customer service person comes on line and yuks it up with someone who said i was lying about the situation... yes that seems like the worst customer service on the planet to me... if not the worst then they are tied for the worst imo... who could do any worse??? to top if off if you go to resellerratings.com you will see that their average is down... then if you look at the people who bought product from them and that was all they needed then they were rated exceptionally... but if you look a little closer and take a look at the people who had to use the customer service dept you will see people who say they will never use them again... why??? because it takes far to long to reach a customer service person over the phone and emails are not returned... but the funniest thing to happen so far in this whole what ever you want to call it was when i did my rating for them at resellerratings.com... i put up my rating and one of henry's cultists lets henry know that ive told the truth about how horrible their customer service is... so henry comes on and answers my post about them trying to minimalize what happened, not only does he do that, but he also answered the three people whose ratings i put up in this ng who said they would never buy there again because of poor customer service... he said he took time out to look at their problems but you can see that in the time he took to respond to each one and give his canned answer, the times were minutes a part... i go back and edit my post to state the facts that he couldnt have took the time out to properly research anything and to look at the times of the posts (they were minutes after mine)... what does henry do??? henry goes back and acts as if he is editing his post again just to change the time so it will look as if i'm lying about them... it's hilarious... if they spent more time trying to give decent customer service instead of trying to make their customers look like liars maybe they could answer emails and return a few phone calls... only a company that had the worst service on the planet could be capable of something so stoooooopid... 
|
|
#3
February 2nd 04, 04:00 PM
|
|||
|
|||
|
B&H has the worst customer service on the planet.
" bozak" writes:
"Stephen H. Westin" wrote in message ... (bozak) writes: (Stephen H. Westin) wrote in message ... (bozak) writes: "Dan Sullivan" wrote in message .net... snip Let's see... B&H probably does well over a million a day in business... the number of daily sales must be staggering... and we have TWO people who've had a bad experience with their customer service. you have had two that have posted about it... or in your mind because only two people posted about it means that everybody else is happy??? Well, the overwhelming majority of posters are happy. I suppose you have some reason why that can't possibly represent the overwhelming majority of customers... did i say that??? or did i say they screwed me??? Hmm. So you're arguing that two dissatisfied customers prove that B&H's customer service is "the worst on the planet". I just think that if the overwhelming majority of customers are pleased, they aren't that bad. again i am saying that the screwed me out of the opportunity to get my rebate... No, you are saying that their customer service is "worst on the planet". Read the header. It's not. yes that seems like the worst customer service on the planet to me... if not the worst then they are tied for the worst imo... who could do any worse??? Well, they could make you pay for those calls to customer service. B&H has a toll-free line. They could refuse to accept a return of merchandise. I've had it happen with a competitor of B&H. They could refuse to ship merchandise unless you bought an overpriced accesory pack that should have been included with the item you ordered. They could have subjected you to high-pressure bait-and-switch tactics. They could have shipped you used merchandise and refised a refund or exchange. to top if off if you go to resellerratings.com you will see that their average is down... From a very high level. Look at the other mail-order photo stores, in particularly those in New York. With few exceptions, they are all worse than B&H. How does this support the conclusion that they are the "worst on the planet"? then if you look at the people who bought product from them and that was all they needed then they were rated exceptionally... but if you look a little closer and take a look at the people who had to use the customer service dept you will see people who say they will never use them again... why??? because it takes far to long to reach a customer service person over the phone and emails are not returned... Funny, I've used customer service at B&H and never had a problem. snip only a company that had the worst service on the planet could be capable of something so stoooooopid... As I said before, if you don't like B&H's customer service, you should definitely order from Cambridge Camera next time. -- -Stephen H. Westin Any information or opinions in this message are mine: they do not represent the position of Cornell University or any of its sponsors.
|
|
#4
February 2nd 04, 10:11 PM
|
|||
|
|||
|
B&H has the worst customer service on the planet.
(Stephen H. Westin) wrote in message ...
" bozak" writes: "Stephen H. Westin" wrote in message ... (bozak) writes: (Stephen H. Westin) wrote in message ... (bozak) writes: "Dan Sullivan" wrote in message .net... snip Let's see... B&H probably does well over a million a day in business... the number of daily sales must be staggering... and we have TWO people who've had a bad experience with their customer service. you have had two that have posted about it... or in your mind because only two people posted about it means that everybody else is happy??? Well, the overwhelming majority of posters are happy. I suppose you have some reason why that can't possibly represent the overwhelming majority of customers... did i say that??? or did i say they screwed me??? Hmm. So you're arguing that two dissatisfied customers prove that B&H's customer service is "the worst on the planet". I just think that if the overwhelming majority of customers are pleased, they aren't that bad. again i am saying that the screwed me out of the opportunity to get my rebate... No, you are saying that their customer service is "worst on the planet". Read the header. which is relative... cant get through on the phone without waiting over twenty minutes and they didnt respond to three emails... worst on the planet is my perspective... or do you want to take away my perspective of the matter??? It's not. is to me... yes that seems like the worst customer service on the planet to me... if not the worst then they are tied for the worst imo... who could do any worse??? Well, they could make you pay for those calls to customer service. B&H has a toll-free line. They could refuse to accept a return of merchandise. I've had it happen with a competitor of B&H. how free is waiting to speak with someone for over twenty minutes and not talking to anyone??? btw 800 numbers are pretty cheap for big companies... when i called to order the product on an 800 number i got right through... maybe they should spend more worker hours on customer service... there are articles all over the place stating that if you have to deal with their customer service department you are in for a frustrating event... ive already posted some of them... They could refuse to ship merchandise unless you bought an overpriced accesory pack that should have been included with the item you ordered. They could have subjected you to high-pressure bait-and-switch tactics. They could have shipped you used merchandise and refised a refund or exchange. you know this is pretty funny for a guy who just had the nerve to ask me to look at the topic of the thread... are you going to acknowledge your hypocrisy??? to top if off if you go to resellerratings.com you will see that their average is down... From a very high level. Look at the other mail-order photo stores, in particularly those in New York. With few exceptions, they are all worse than B&H. How does this support the conclusion that they are the "worst on the planet"? again hypocrite, you told me to stick to the subject of the header and again you go away from it... then if you look at the people who bought product from them and that was all they needed then they were rated exceptionally... but if you look a little closer and take a look at the people who had to use the customer service dept you will see people who say they will never use them again... why??? because it takes far to long to reach a customer service person over the phone and emails are not returned... Funny, I've used customer service at B&H and never had a problem. and others have had a totally opposite experience... what ive posted proves that... snip only a company that had the worst service on the planet could be capable of something so stoooooopid... As I said before, if you don't like B&H's customer service, you should definitely order from Cambridge Camera next time. stop acting like a moron, and yes telling someone to go where they would get worse service because they cant prove their argument is acting like a moron...
|
|
#5
February 2nd 04, 10:48 PM
|
|||
|
|||
|
B&H has the worst customer service on the planet.
|
|
#6
February 2nd 04, 11:46 PM
|
|||
|
|||
|
B&H has the worst customer service on the planet.
Stephen H. Westin wrote:
(bozak) writes: (Stephen H. Westin) wrote in message ... " bozak" writes: snip sshhhhh
|
|
#7
February 3rd 04, 05:14 AM
|
|||
|
|||
|
B&H has the worst customer service on the planet.
(Stephen H. Westin) wrote in message ...
(bozak) writes: (Stephen H. Westin) wrote in message ... " bozak" writes: snip again i am saying that the screwed me out of the opportunity to get my rebate... No, you are saying that their customer service is "worst on the planet". Read the header. which is relative... No, it's absolute. If there is anything worse than A, A cannot be "worst. it is the worst experience in customer service that i have ever had... that is an absolute and it is relative to what i am talking about... cant get through on the phone without waiting over twenty minutes and they didnt respond to three emails... worst on the planet is my perspective... or do you want to take away my perspective of the matter??? When you're wrong, yes. B&H is not the "worst on the planet". i say again, it is the worst customer experience i have ever had... that means to me it is the worst in the country, worst on this planet, and the worst in the universe to me... snip yes that seems like the worst customer service on the planet to me... if not the worst then they are tied for the worst imo... who could do any worse??? Well, they could make you pay for those calls to customer service. B&H has a toll-free line. They could refuse to accept a return of merchandise. I've had it happen with a competitor of B&H. how free is waiting to speak with someone for over twenty minutes and not talking to anyone??? btw 800 numbers are pretty cheap for big companies... But not cheap enought for a number of B&H competitors. i dont know what their competitors pay... how do you know what their competitors pay??? do you work for B&H or their competitors??? or have you done research on this matter??? when i called to order the product on an 800 number i got right through... maybe they should spend more worker hours on customer service... there are articles all over the place stating that if you have to deal with their customer service department you are in for a frustrating event... ive already posted some of them... Right. And according to you, that makes me a "moron" because I have had excellent experience with B&H customer service. I just think that my experience disproves the blanket condemnations. no your experience is like mine, it is just one experience... but i also see where others who have had to use their customer service in the last six months have had nothing but problems doing so... if you want to keep going with this its fine with me... you can sully the reputation of B&H all you want... because in my opinion and the opinion of others who have had to deal with their customer service as of late think it sucks like a mother****er and will not ever by product from their again... They could refuse to ship merchandise unless you bought an overpriced accesory pack that should have been included with the item you ordered. They could have subjected you to high-pressure bait-and-switch tactics. They could have shipped you used merchandise and refised a refund or exchange. you know this is pretty funny for a guy who just had the nerve to ask me to look at the topic of the thread... are you going to acknowledge your hypocrisy??? I was answering your question, "who could do any worse???". I was giving examples of worse things that could have happened to you. None of the things I mentioned happened to you, but they seem to be routine from some of B&H's competitors. Since worse things happen elsewhere, B&H can't be "the worst". Not even the worst in New York City. i figured a hypocrite wouldnt own up to being a hypocrite... they never do... to top if off if you go to resellerratings.com you will see that their average is down... From a very high level. Look at the other mail-order photo stores, in particularly those in New York. With few exceptions, they are all worse than B&H. How does this support the conclusion that they are the "worst on the planet"? again hypocrite, you told me to stick to the subject of the header and again you go away from it... The subject was "worst on the planet." I was showing that B&H isn't even "worst in New York". so you are trying to say you arent a hypocrite, you just cant read... lol... apparently you can only understand a few words in a sentence and not the whole sentence... the title of the thread says B&H Photo has the worst customer service on the planet... btw if you want to mince words we can do this for as long as you like... to me B&H Photo has the worst customer service I've ever experienced... Apparently others as of late have experienced this shoddy service as well... feel free to try and dispel the notion if you like, but the truth is the truth... snip Funny, I've used customer service at B&H and never had a problem. and others have had a totally opposite experience... what ive posted proves that... Proves what? That B&H isn't perfect? That's not the same as proving that B&H is "worst on the planet". like i said, they are the worst on the planet as far as i am concerned... snip only a company that had the worst service on the planet could be capable of something so stoooooopid... As I said before, if you don't like B&H's customer service, you should definitely order from Cambridge Camera next time. stop acting like a moron, and yes telling someone to go where they would get worse service because they cant prove their argument is acting like a moron... Well, I think you just accepted my argument. If there are stores with worse customer service than B&H, then B&H can't be "worst". lol... your assumption is hilarious... my assumption is not, i have assumed that you think that cambridge has worse service than B&H, is that not true??? i will say it again, B&H Photo gave me the worst customer service of all time... i have never ever dealt with a company where it took 20 minutes or more to talk to a customer service person, if youre lucky... as well as not returning email... And you really don't need to call me names... i know, but when i say you are a moron its not calling you a name, its my view of your state of thought...
|
|
#8
February 3rd 04, 02:22 PM
|
|||
|
|||
|
B&H has the worst customer service on the planet.
|
|
#9
February 3rd 04, 06:02 PM
|
|||
|
|||
|
B&H has the worst customer service on the planet.
Stephen H. Westin wrote:
(bozak) writes: (Stephen H. Westin) wrote in message ... snip When you're wrong, yes. B&H is not the "worst on the planet". i say again, it is the worst customer experience i have ever had... And you, of course, are the only one on the planet. Sheesh. snip Stop. Please.
|
|
#10
February 3rd 04, 08:10 PM
|
|||
|
|||
|
B&H has the worst customer service on the planet.
(Stephen H. Westin) wrote in message ...
(bozak) writes: (Stephen H. Westin) wrote in message ... snip When you're wrong, yes. B&H is not the "worst on the planet". i say again, it is the worst customer experience i have ever had... And you, of course, are the only one on the planet. Sheesh. according to this thread and you yes... im the only person youre willing to talk about it with... especially since there were three other people who also said B&H Photo's customer service is way below par... did notice you had any words for them... i know, im just such a captivating fellow that im all you can think about... :-)
|
|
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| B&H has the worst customer service on the planet. | bozak | Advanced Photography | 340 | February 8th 04 06:37 PM |
| Additional review (mixed) of B&H experience [was "B&H has the worst customer service on the planet.] | pardoe | Medium Format Photography Equipment | 3 | February 7th 04 07:08 AM |
| B&H Photo has horrible customer service... | generic eric | Medium Format Photography Equipment | 13 | January 31st 04 09:25 PM |
| B&H has the worst customer service on the planet. | Crownfield | Medium Format Photography Equipment | 28 | January 31st 04 01:32 AM |
| B&H has the worst customer service on the planet. | Richard Crowley | Medium Format Photography Equipment | 0 | January 26th 04 07:07 PM |
Linear Mode
