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UPDATE: "Problem with Canon Pixma ip4000 printer"
I received a brand-new (refurbished? not sure) ip4000 Pixma tonight
from Canon, even though my defective one was two weeks past warranty. And yes, it came with a new print head and new ink. So, thanks to this excellent customer service, my opinion on Canon has done a 180: (reversing my earlier, knee-jerk vow) I will definitely continue buying Canon products. Shnaggletooth |
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UPDATE: "Problem with Canon Pixma ip4000 printer"
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UPDATE: "Problem with Canon Pixma ip4000 printer"
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UPDATE: "Problem with Canon Pixma ip4000 printer"
Yes, I have to admit -- it was your suggestion to give Canon tech
support a call. Thanks. Shnaggletooth |
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UPDATE: "Problem with Canon Pixma ip4000 printer"
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UPDATE: "Problem with Canon Pixma ip4000 printer"
wrote in message ... In rec.photo.digital Tony wrote: wrote: I received a brand-new (refurbished? not sure) ip4000 Pixma tonight from Canon, even though my defective one was two weeks past warranty. And yes, it came with a new print head and new ink. So, thanks to this excellent customer service, my opinion on Canon has done a 180: (reversing my earlier, knee-jerk vow) I will definitely continue buying Canon products. Shnaggletooth What a difference good customer service makes. And you have given that message to all that read this newsgroup. First rate. Maybe some manufactors lurk this group Anyway another way arround is to call support first with a fake request. Just to test if they are for real. And then do the sales. (Funny thing, sales almost always is the most rapid to respond to communication :-) You've discovered my favorite "trick" - if the customer service or tech support number is continuously busy, call the sales number. That one always picks up quickly. Ask them to connect you with customer service. Most of the time it has worked for me. |
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UPDATE: "Problem with Canon Pixma ip4000 printer"
Measekite said: Snipped per request
Not at all, most people who are able have you killfiled. However this know it all thinks it's just fine. You must have lots of experence with technical support to be aware they tend to extend their warranty, where as I only spoke to them twice. I gladly bow to your experence in this matter. Out of 450 messages/month one was helpful, you do get a gold star. |
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UPDATE: "Problem with Canon Pixma ip4000 printer"
zakezuke wrote:
Measekite said: Snipped per request Not at all, most people who are able have you killfiled. However this know it all thinks it's just fine. You must have lots of experence with technical support to be aware they tend to extend their warranty, where as I only spoke to them twice. I gladly bow to your experence in this matter. Out of 450 messages/month one was helpful, you do get a gold star. Oh please...don't make me laugh! Even a blind squirrel occasionally finds an acorn. Frank |
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UPDATE: "Problem with Canon Pixma ip4000 printer"
I received a brand-new (refurbished? not sure) ip4000 Pixma tonight
from Canon, even though my defective one was two weeks past warranty. And yes, it came with a new print head and new ink. So, thanks to this excellent customer service, my opinion on Canon has done a 180: (reversing my earlier, knee-jerk vow) I will definitely continue buying Canon products Cool beans... though technicaly we never ruled out your enviroment or user as the cause of the issue. Well user is not likely unless you were printing on cats or some such, more likely is power surge... something that is always suspect. Given your oddball issue it would be wise to check your surge protector.. if it blinks it means it's not working and should be replaced. Many are not spendy, which is good as they are ment to be kamikaze devices. Not saying it was the root cause, but it is a good printer, and worth a few bucks to keep it protected in the unlikely event your MOV failed. |
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