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#1
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If all else fails, I can always sell cameras
A couple of years ago (a few?), I was really tired of my old Olympus 1.3MP
camera and desperately wanted a new one. After reading everything I could find, I decided on the then-new Canon S1 IS. It had all of the features I wanted, so I decided to treat myself to a new camera on my birthday. Went to the local Best Buy (hey - 0% financing), and checked out the S1 in person. Also looked at all of the other models, just to make sure I wasn't missing anything. A customer asked me why I was getting the S1, a huge mistake on her part, and I spent the next few minutes talking her ear off about all of the things the S1 could do. I ended up selling her on the S1 and we bought a pair right then and there. My wife does a fair amount of travelling, and always regrets not taking my daughter's SD200 with her. She likes that little pocket-sized thing - she wouldn't stray from the automatic settings, but likes the mobility and ease of use of this tiny point-and-shoot camera. So I decided she should have a camera of her own. Now, my wife and I are of a certain age (read: coming up on trifocals). Whenever I show her a photo just taken with my Rebel XT, she squints, nods, and pretends that she can make it out on that tiny LCD screen. So, for her, I decided the SD630 would do the trick. Although it has no viewfinder (which she wouldn't use anyway), it does have a honkin' huge 3" screen on the back. The flip side is that the controls are tiny, but, again, I don't see her playing around with menus or settings. So off I go to the local Best Buy with my daughter in tow. As I'm looking for the SD630, a woman asks me if I know anything about cameras. I say "a little," and my daughter just smiles. For the next few minutes, I talk to the customer about what she's looking for in a camera (she's buying for HER daughter), what level of interest the daughter has in photography, etc. etc. She says she also thinks she wants a photo printer, so we talk about the cost of consumables vs. the cost of taking the few photos daughter would actually want printed over to the local camera shop or WalMart for printing. In the end, I think I talked her out of buying the printer but talked her INTO buying an SD630. Now, I get the fact that customers are wary of talking to store salespeople, who are seen as having an inbred bias toward certain brands and/or price ranges. But I'm a stranger, a fellow shopper, and people are picking me out of a crowd to ask my opinion. They don't know whether I have ANY experience in photography or equipment, but, at least in these two cases, they are perfectly willing to ask my opinion and go with it to the tune of hundreds of dollars. For the record, no, I don't know a heck of a lot about digital cameras available today. I don't read magazines, read reviews only after I've settled on a couple of choices, and I can take a hundred shots to get one good photo. But, apparently, I'm beginning to see what my post-retirement job will be. I'll work for Best Buy, but wear street clothes and pretend to be a customer. Then I can sell cameras all day long - or whatever passes for cameras twenty years from now. dwight |
#2
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If all else fails, I can always sell cameras
dwight wrote:
For the record, no, I don't know a heck of a lot about digital cameras available today. I don't read magazines, read reviews only after I've settled on a couple of choices, and I can take a hundred shots to get one good photo. But, apparently, I'm beginning to see what my post-retirement job will be. I'll work for Best Buy, but wear street clothes and pretend to be a customer. Then I can sell cameras all day long - or whatever passes for cameras twenty years from now. The market will saturate long before then. It's already saturating - and prices on digicams are way down for what is a one-time purchase for most users, with no follow-on purchase items like film to carry a store as the camera sales stagnate. Already, some big camera stores have closed up around here for this reason. No $4 to park! No $6 admission! http://www.INTERNET-GUN-SHOW.com |
#3
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If all else fails, I can always sell cameras
Hi Dwight,
Now, I get the fact that customers are wary of talking to store salespeople, who are seen as having an inbred bias toward certain brands and/or price ranges. But I'm a stranger, a fellow shopper, and people are picking me out of a crowd to ask my opinion. They don't know whether I have ANY experience in photography or equipment, but, at least in these two cases, they are perfectly willing to ask my opinion and go with it to the tune of hundreds of dollars. I almost fell over the other day when I was at Lowes and this guy approached me as I was looking through the powertool section and started asking me questions about routers. Granted I have one on my wish list, but don't have one and said so. He ignored that information completely, maybe because I could actually give him _some_ information on what to look for and that there are different types of routers (plunge and fixed etc.) Price was obviously not an object, nor was brand as he was asking about two different brands of routers, very differently priced, but fairly similar in technical specifications, apart from couple of things which we discovered and talked about (the cheap one had a very rough dept metering guide, the expensive one had a very precise one). And, sorry to say, I'm not even up to a single focal glasses for every day use so I do not have that "grandpa-knows-everything" kind of look, so _that_ was not the reasonbg When I walked past again I saw him leave with the $500 router (or whatever it was - the expensive one) in towg Bottom line is that people like to get the response of a fellow shopper to what _they_ are thinking about buying. A very positive or very negative approach may not work at all as people would dismiss it as rants rather than based on knowledge and experience. Explanation of why one is better than another generally works best. Unfortunatly you don't really see that very much in (most) stores as most of the people who work there have none or very little experience with what they sell. -- Arnor Baldvinsson San Antonio, Texas |
#4
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If all else fails, I can always sell cameras
In article , tfrog93
@gEEmail.com says... But I'm a stranger, a fellow shopper, and people are picking me out of a crowd to ask my opinion. They don't know whether I have ANY experience in photography or equipment, but, at least in these two cases, they are perfectly willing to ask my opinion and go with it to the tune of hundreds of dollars. For the record, no, I don't know a heck of a lot about digital cameras available today. I don't read magazines, read reviews only after I've settled on a couple of choices, and I can take a hundred shots to get one good photo. But, apparently, I'm beginning to see what my post-retirement job will be. I'll work for Best Buy, but wear street clothes and pretend to Yep, I've had that happen to me quite a few times in both Walmart and Circuit City. So many times that I felt I should get a commision from the store. I no longer recommend any particular camera since I got reamed buy a lady who bought a Canon S3 IS after I recommended it. She wanted a camera with long zoom, but said her pictures always came out blurry. I told her the S3 has IS which would help. Turns out she was using it to take pictures of her daughter's HS basketball games. If she'd have told me that a month earlier I'd have told her to get a DSLR. Of course I'd probably have heard her moan about the $300+ price difference. |
#5
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If all else fails, I can always sell cameras
"Arnor Baldvinsson" wrote in message
t... Hi Dwight, Now, I get the fact that customers are wary of talking to store salespeople, who are seen as having an inbred bias toward certain brands and/or price ranges. But I'm a stranger, a fellow shopper, and people are picking me out of a crowd to ask my opinion. They don't know whether I have ANY experience in photography or equipment, but, at least in these two cases, they are perfectly willing to ask my opinion and go with it to the tune of hundreds of dollars. I almost fell over the other day when I was at Lowes and this guy approached me as I was looking through the powertool section and started asking me questions about routers. Granted I have one on my wish list, but don't have one and said so. He ignored that information completely, maybe because I could actually give him _some_ information on what to look for and that there are different types of routers (plunge and fixed etc.) Price was obviously not an object, nor was brand as he was asking about two different brands of routers, very differently priced, but fairly similar in technical specifications, apart from couple of things which we discovered and talked about (the cheap one had a very rough dept metering guide, the expensive one had a very precise one). And, sorry to say, I'm not even up to a single focal glasses for every day use so I do not have that "grandpa-knows-everything" kind of look, so _that_ was not the reasonbg When I walked past again I saw him leave with the $500 router (or whatever it was - the expensive one) in towg Hey, now, I'm only 52 - but that's old enough to qualify as an "Old Fart" in technological areas. I always remember when VCRs were new tech, and I was dismayed at how many people had VCRs that constantly flashed "12:00". People then, who were as old as I am now, seemed to be unable to read a stinkin' manual to figure out the simplest things, like setting a clock. I vowed then that I wouldn't let technology overcome me, so I've tried to keep up. (Or ahead.) To me, digital photography was a godsend. I can continue to take thousands of lousy pictures, and it costs me virtually nothing when they don't turn out the way I'd hoped. Now, while I don't study up on the latest advances in digital cameras, I can research aspects of different cameras enough to know what it is that I'm looking for. Same with any other purchase. The internet is at my disposal, and there are any number of websites spouting off about any number of items or services I may be contemplating. The more money I intend to spend, the more research I do on the subject. To me, there is no excuse for knowing NOTHING about a product you're buying, given all of the information at our collective fingertips. My wife and I moved last year, and I had to trade my electric push mower in on a lawn tractor. I wandered over to Sears for a look at a couple of models, then moved on to a John Deere retailer. There was no comparison. Although the Deere was a higher entry level, the build quality was a no-brainer. But I could at least talk to the salespeople with some advance knowledge on the topic. My wife just traded in her 2004 lease on a 2007 model SUV. I knew more about that particular model than the salesman who "helped us." I work in a business campus very near Valley Forge Park, a major tourist destination. When I'm walking around the campus, drivers are always pulling over to ask me for directions. Have they never heard of Yahoo Maps or Google Earth? My god, Google Earth is fantastic - I can SEE where I'm going before I leave my house! When it came to buying my first good digital, I found Steve's, DPReview, and naturally monitored a couple of newsgroups. Within a week, I was at least conversant in digital cameras enough to narrow down my own needs. When people get in their cars, drive over to a big box store, and have to resort to asking strangers what they think about a given camera, that seems to me to be risky behavior. Bottom line is that people like to get the response of a fellow shopper to what _they_ are thinking about buying. A very positive or very negative approach may not work at all as people would dismiss it as rants rather than based on knowledge and experience. Explanation of why one is better than another generally works best. Unfortunatly you don't really see that very much in (most) stores as most of the people who work there have none or very little experience with what they sell. -- Arnor Baldvinsson San Antonio, Texas ....or it could be "Kodak Day" or "Fuji FunFest" at the store. There's no doubt that salespeople will often lead customers to a certain brand or product, based on whatever marketing deals were struck at higher levels. My own approach is to listen to the person and try to match a camera to what they're intended use would be. But they need to understand up front that my own personal experience is limited to a couple of Canons, and I am absolutely ignorant about the hundreds of alternatives available. In that, how much help am I, really? Obviously, my people skills are good enough to have sold two cameras to uninitiated buyers, and I can only hope that they're as satisfied with their purchases as I hope they'd be... dwight |
#6
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If all else fails, I can always sell cameras
"KenJr" wrote in message
t... In article , tfrog93 @gEEmail.com says... But I'm a stranger, a fellow shopper, and people are picking me out of a crowd to ask my opinion. They don't know whether I have ANY experience in photography or equipment, but, at least in these two cases, they are perfectly willing to ask my opinion and go with it to the tune of hundreds of dollars. For the record, no, I don't know a heck of a lot about digital cameras available today. I don't read magazines, read reviews only after I've settled on a couple of choices, and I can take a hundred shots to get one good photo. But, apparently, I'm beginning to see what my post-retirement job will be. I'll work for Best Buy, but wear street clothes and pretend to Yep, I've had that happen to me quite a few times in both Walmart and Circuit City. So many times that I felt I should get a commision from the store. I no longer recommend any particular camera since I got reamed buy a lady who bought a Canon S3 IS after I recommended it. She wanted a camera with long zoom, but said her pictures always came out blurry. I told her the S3 has IS which would help. Turns out she was using it to take pictures of her daughter's HS basketball games. If she'd have told me that a month earlier I'd have told her to get a DSLR. Of course I'd probably have heard her moan about the $300+ price difference. No offense to this woman or any other person who goes to a stranger for advice, but... She's an idiot. That you sold her on an S3 is not a problem - it's a great camera. That she bought the wrong camera after talking to you is completely on her. Instead of explaining digital cameras to her, you should have just told her about Google. dwight |
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