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Olympus Digital Camera Repairs
Tom posted a question about refurb cameras.... I'd say Richard is right --
if you can find a new one in your price range, I would buy a new one. With my experience with Olympus and their expensive flat rate repair policy, I would also consider getting an extended warranty - again depending on the price. Based on my experience with Olympus cameras, if they have a 3-5 year warranty for $50, I would take it. Anything less than 2 years would be worth about $10-20 extra to me. FYI, flat rate repair costs are (plus shipping about $6): C750 - $144 C700 - $154 (mine) D340L - $105 (my old camera) In general if they can fix it by cleaning or otherwise not replacing parts, it's a minimu $29. Otherwise the flat rate applies. Mine is a C700 and flat rate repair is $154 plus $6 shipping regardless of what is wrong. This is a good deal if you ran over it with your lawn mower, but not if it's just a something simple that you could replace. Bad news is that they don't make any service literature available to their customers. OK... Here's more info that you wanted, but hope it might help you and others... I am one of those guys who (thinks he) can fix anything with a rubber band and paper clip. Plus, I can't resist a "bargain" and end up with lots of 2nd hand stuff - most of which works just fine. However, if you're not a tinkerer or if you need one to work first time every time, stick with a new one. Before that, I bought a D-340L, and also happy with it until it finally stopped working and I took it all apart (parts are still in a zip lock). Not related, but the D-340L (maybe others) has a problem with the battery door hinges breaking off. They sell them for $6 each, and when the 2nd one broke, I bought a few spares. The springs were stronger than the plastic hinges. (After replacing the 2nd door, I squeezed the hinges back so there was less pressure.) To buy refurb from Olympus, call NY office at (800) 201-7766 or order online at www.olympusamerica.com - click on "emporium" More info than you wanted, I know.... but Richard and others have really helped me and I'd like to do the same. Fred |
#2
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Mine is a C700 and flat rate repair is $154 plus $6 shipping regardless of
what is wrong. This is a good deal if you ran over it with your lawn mower, but not if it's just a something simple that you could replace. Bad news is that they don't make any service literature available to their customers. Actually, Olympus has two "flat" repair rates. One is what you listed, the other (a fair amount higher) applies to cameras that need major assemblies replaced, which would often include a lens. Fortunately, Olympus was very kind to me when my Oly 5050 went in for the second time, post-warranty, with the same problem... a problem that I admitted was caused by a fall. Not much of a fall, but it wasn't an obvious defect (and I did admit it to them). They did the first repair as a warranty, and the second one as a "re-do" of the first one... even though it required replacement of the entire lens assembly. But I believe the fixed-rate pricing was something like $180 for standard repairs, and about $300 for something nasty. --Mike-- Chain Reaction Bicycles www.ChainReactionBicycles.com "Fred" wrote in message news:mQlDd.17568$hc7.4839@trnddc06... Tom posted a question about refurb cameras.... I'd say Richard is right -- if you can find a new one in your price range, I would buy a new one. With my experience with Olympus and their expensive flat rate repair policy, I would also consider getting an extended warranty - again depending on the price. Based on my experience with Olympus cameras, if they have a 3-5 year warranty for $50, I would take it. Anything less than 2 years would be worth about $10-20 extra to me. FYI, flat rate repair costs are (plus shipping about $6): C750 - $144 C700 - $154 (mine) D340L - $105 (my old camera) In general if they can fix it by cleaning or otherwise not replacing parts, it's a minimu $29. Otherwise the flat rate applies. Mine is a C700 and flat rate repair is $154 plus $6 shipping regardless of what is wrong. This is a good deal if you ran over it with your lawn mower, but not if it's just a something simple that you could replace. Bad news is that they don't make any service literature available to their customers. OK... Here's more info that you wanted, but hope it might help you and others... I am one of those guys who (thinks he) can fix anything with a rubber band and paper clip. Plus, I can't resist a "bargain" and end up with lots of 2nd hand stuff - most of which works just fine. However, if you're not a tinkerer or if you need one to work first time every time, stick with a new one. Before that, I bought a D-340L, and also happy with it until it finally stopped working and I took it all apart (parts are still in a zip lock). Not related, but the D-340L (maybe others) has a problem with the battery door hinges breaking off. They sell them for $6 each, and when the 2nd one broke, I bought a few spares. The springs were stronger than the plastic hinges. (After replacing the 2nd door, I squeezed the hinges back so there was less pressure.) To buy refurb from Olympus, call NY office at (800) 201-7766 or order online at www.olympusamerica.com - click on "emporium" More info than you wanted, I know.... but Richard and others have really helped me and I'd like to do the same. Fred |
#3
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Mike is right.... a cracked lens or anything that is obviously not a
"component failure" is not included in the $154 flat rate for a C-700 also. (My comment about running over with the lawn mower was tongue in cheek -- that's definitely not covered in the flat rate.) "Mike Jacoubowsky" wrote in message ... Mine is a C700 and flat rate repair is $154 plus $6 shipping regardless of what is wrong. This is a good deal if you ran over it with your lawn mower, but not if it's just a something simple that you could replace. Bad news is that they don't make any service literature available to their customers. Actually, Olympus has two "flat" repair rates. One is what you listed, the other (a fair amount higher) applies to cameras that need major assemblies replaced, which would often include a lens. Fortunately, Olympus was very kind to me when my Oly 5050 went in for the second time, post-warranty, with the same problem... a problem that I admitted was caused by a fall. Not much of a fall, but it wasn't an obvious defect (and I did admit it to them). They did the first repair as a warranty, and the second one as a "re-do" of the first one... even though it required replacement of the entire lens assembly. But I believe the fixed-rate pricing was something like $180 for standard repairs, and about $300 for something nasty. --Mike-- Chain Reaction Bicycles www.ChainReactionBicycles.com "Fred" wrote in message news:mQlDd.17568$hc7.4839@trnddc06... Tom posted a question about refurb cameras.... I'd say Richard is right -- if you can find a new one in your price range, I would buy a new one. With my experience with Olympus and their expensive flat rate repair policy, I would also consider getting an extended warranty - again depending on the price. Based on my experience with Olympus cameras, if they have a 3-5 year warranty for $50, I would take it. Anything less than 2 years would be worth about $10-20 extra to me. FYI, flat rate repair costs are (plus shipping about $6): C750 - $144 C700 - $154 (mine) D340L - $105 (my old camera) In general if they can fix it by cleaning or otherwise not replacing parts, it's a minimu $29. Otherwise the flat rate applies. Mine is a C700 and flat rate repair is $154 plus $6 shipping regardless of what is wrong. This is a good deal if you ran over it with your lawn mower, but not if it's just a something simple that you could replace. Bad news is that they don't make any service literature available to their customers. OK... Here's more info that you wanted, but hope it might help you and others... I am one of those guys who (thinks he) can fix anything with a rubber band and paper clip. Plus, I can't resist a "bargain" and end up with lots of 2nd hand stuff - most of which works just fine. However, if you're not a tinkerer or if you need one to work first time every time, stick with a new one. Before that, I bought a D-340L, and also happy with it until it finally stopped working and I took it all apart (parts are still in a zip lock). Not related, but the D-340L (maybe others) has a problem with the battery door hinges breaking off. They sell them for $6 each, and when the 2nd one broke, I bought a few spares. The springs were stronger than the plastic hinges. (After replacing the 2nd door, I squeezed the hinges back so there was less pressure.) To buy refurb from Olympus, call NY office at (800) 201-7766 or order online at www.olympusamerica.com - click on "emporium" More info than you wanted, I know.... but Richard and others have really helped me and I'd like to do the same. Fred |
#4
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Mike is right.... a cracked lens or anything that is obviously not a
"component failure" is not included in the $154 flat rate for a C-700 also. (My comment about running over with the lawn mower was tongue in cheek -- that's definitely not covered in the flat rate.) "Mike Jacoubowsky" wrote in message ... Mine is a C700 and flat rate repair is $154 plus $6 shipping regardless of what is wrong. This is a good deal if you ran over it with your lawn mower, but not if it's just a something simple that you could replace. Bad news is that they don't make any service literature available to their customers. Actually, Olympus has two "flat" repair rates. One is what you listed, the other (a fair amount higher) applies to cameras that need major assemblies replaced, which would often include a lens. Fortunately, Olympus was very kind to me when my Oly 5050 went in for the second time, post-warranty, with the same problem... a problem that I admitted was caused by a fall. Not much of a fall, but it wasn't an obvious defect (and I did admit it to them). They did the first repair as a warranty, and the second one as a "re-do" of the first one... even though it required replacement of the entire lens assembly. But I believe the fixed-rate pricing was something like $180 for standard repairs, and about $300 for something nasty. --Mike-- Chain Reaction Bicycles www.ChainReactionBicycles.com "Fred" wrote in message news:mQlDd.17568$hc7.4839@trnddc06... Tom posted a question about refurb cameras.... I'd say Richard is right -- if you can find a new one in your price range, I would buy a new one. With my experience with Olympus and their expensive flat rate repair policy, I would also consider getting an extended warranty - again depending on the price. Based on my experience with Olympus cameras, if they have a 3-5 year warranty for $50, I would take it. Anything less than 2 years would be worth about $10-20 extra to me. FYI, flat rate repair costs are (plus shipping about $6): C750 - $144 C700 - $154 (mine) D340L - $105 (my old camera) In general if they can fix it by cleaning or otherwise not replacing parts, it's a minimu $29. Otherwise the flat rate applies. Mine is a C700 and flat rate repair is $154 plus $6 shipping regardless of what is wrong. This is a good deal if you ran over it with your lawn mower, but not if it's just a something simple that you could replace. Bad news is that they don't make any service literature available to their customers. OK... Here's more info that you wanted, but hope it might help you and others... I am one of those guys who (thinks he) can fix anything with a rubber band and paper clip. Plus, I can't resist a "bargain" and end up with lots of 2nd hand stuff - most of which works just fine. However, if you're not a tinkerer or if you need one to work first time every time, stick with a new one. Before that, I bought a D-340L, and also happy with it until it finally stopped working and I took it all apart (parts are still in a zip lock). Not related, but the D-340L (maybe others) has a problem with the battery door hinges breaking off. They sell them for $6 each, and when the 2nd one broke, I bought a few spares. The springs were stronger than the plastic hinges. (After replacing the 2nd door, I squeezed the hinges back so there was less pressure.) To buy refurb from Olympus, call NY office at (800) 201-7766 or order online at www.olympusamerica.com - click on "emporium" More info than you wanted, I know.... but Richard and others have really helped me and I'd like to do the same. Fred |
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