Minolta warranty - $20.00 charge to fixed their defective product?

I purchased a Minolta S414 December 2003, and the product failed to
operate July 2004. I returned the camera to the place of purchase
(camera store), and after about 5 weeks the store called to say the
camera was repaired under warranty, but there was a $20 shipping and
handling charge.
I find this hard to believe that a Company can charge money to fix
their defective product.
Has anyone else run into this? Is this just a Minolta policy?

I will NEVER buy anything from Minolta. What happens to you happened to me
three years ago in Penang, Malaysia.

"Milne" wrote in message
m...
I purchased a Minolta S414 December 2003, and the product failed to
operate July 2004. I returned the camera to the place of purchase
(camera store), and after about 5 weeks the store called to say the
camera was repaired under warranty, but there was a $20 shipping and
handling charge.
I find this hard to believe that a Company can charge money to fix
their defective product.
Has anyone else run into this? Is this just a Minolta policy?

I will NEVER buy anything from Minolta. What happens to you happened to me
three years ago in Penang, Malaysia.

"Milne" wrote in message
m...
I purchased a Minolta S414 December 2003, and the product failed to
operate July 2004. I returned the camera to the place of purchase
(camera store), and after about 5 weeks the store called to say the
camera was repaired under warranty, but there was a $20 shipping and
handling charge.
I find this hard to believe that a Company can charge money to fix
their defective product.
Has anyone else run into this? Is this just a Minolta policy?

I think it may be a camera store policy because they want to stay in
business.
If you shipped the unit directly to Minolta you would have had to pay for
shipping/insurance anyway which at current rates would be $10-$12.
How do you think the camera got to Minolta from the camera store?

I think it may be a camera store policy because they want to stay in
business.
If you shipped the unit directly to Minolta you would have had to pay for
shipping/insurance anyway which at current rates would be $10-$12.
How do you think the camera got to Minolta from the camera store?

From: (Milne)

I purchased a Minolta S414 December 2003, and the product failed to
operate July 2004. I returned the camera to the place of purchase
(camera store), and after about 5 weeks the store called to say the
camera was repaired under warranty, but there was a $20 shipping and
handling charge.
I find this hard to believe that a Company can charge money to fix
their defective product.
Has anyone else run into this? Is this just a Minolta policy?

Most companies require you to pay the shipping, so it's not just a Minolta
thing.

From: (Milne)

I purchased a Minolta S414 December 2003, and the product failed to
operate July 2004. I returned the camera to the place of purchase
(camera store), and after about 5 weeks the store called to say the
camera was repaired under warranty, but there was a $20 shipping and
handling charge.
I find this hard to believe that a Company can charge money to fix
their defective product.
Has anyone else run into this? Is this just a Minolta policy?

Most companies require you to pay the shipping, so it's not just a Minolta
thing.

Milne wrote:

I purchased a Minolta S414 December 2003, and the product failed to
operate July 2004. I returned the camera to the place of purchase
(camera store), and after about 5 weeks the store called to say the
camera was repaired under warranty, but there was a $20 shipping and
handling charge.
I find this hard to believe that a Company can charge money to fix
their defective product.
Has anyone else run into this? Is this just a Minolta policy?

I recently returned a Minolta A2 directly to Minolta, and they
repaired it with no charge. I paid shipping to them, and they paid
shipping to me. I shipped UPS ground, I think it ran me $8.00.

I wonder if this is a store charge, and not a Minolta charge. I
suggest you protest this charge with the store. You probably paid more
for your camera than I did purchasing over the internet, and part of
what you are paying for is customer service.

Terry

Milne wrote:

I purchased a Minolta S414 December 2003, and the product failed to
operate July 2004. I returned the camera to the place of purchase
(camera store), and after about 5 weeks the store called to say the
camera was repaired under warranty, but there was a $20 shipping and
handling charge.
I find this hard to believe that a Company can charge money to fix
their defective product.
Has anyone else run into this? Is this just a Minolta policy?

I recently returned a Minolta A2 directly to Minolta, and they
repaired it with no charge. I paid shipping to them, and they paid
shipping to me. I shipped UPS ground, I think it ran me $8.00.

I wonder if this is a store charge, and not a Minolta charge. I
suggest you protest this charge with the store. You probably paid more
for your camera than I did purchasing over the internet, and part of
what you are paying for is customer service.

Terry