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#1
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Epson picturemate margin problems
I just got an Epson picturemate printer. The photos are great, but
with one small problem. The device is cropping off part of the image on both sides of the long edge. I'm able to print the same picture on another printer to exact 4x6 specs, so image size isn't the problem. I tried photos from different sources and also tried printing from the computer directly rather than just using the device with the memory card plugged into it -- same results. It's not just a little bit of the image either. For example, one picture has flower petals touch both long edges. When it prints, the petals are cut in half after the cropping. Espson doesn't seem to have an answer. Has anyone else had this problem with the PictureMate? |
#2
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Epson picturemate margin problems
Todd Shryock wrote:
I just got an Epson picturemate printer. The photos are great, but with one small problem. The device is cropping off part of the image on both sides of the long edge. I'm able to print the same picture on another printer to exact 4x6 specs, so image size isn't the problem. I tried photos from different sources and also tried printing from the computer directly rather than just using the device with the memory card plugged into it -- same results. It's not just a little bit of the image either. For example, one picture has flower petals touch both long edges. When it prints, the petals are cut in half after the cropping. Espson doesn't seem to have an answer. Has anyone else had this problem with the PictureMate? I've been resizing mine (I print from laptop) to 5.85" long or so before printing on the Picturemate, to minimize the cropping it does. Kind of a pain when you buy a 'convenience' product of this sort. Have you noticed any banding? I returned my first PM because of it, and am grudgingly living with it on my second as it seems to be unavoidable. I have to use 'enhanced detail' mode to get it down to an acceptable level, which of course is much slower. I have a clean nozzle check, and have aligned heads (though I can never quite get the top group to be banding-free), to no avail. If it didn't make the most cost-effective 4x6 prints, I'd have returned the second one as well... B.A.S. P.S. I called Epson support, and they were no help at all (clueless, actually). |
#3
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Epson picturemate margin problems
I've been resizing mine (I print from laptop) to 5.85" long or so before
printing on the Picturemate, to minimize the cropping it does. Kind of a pain when you buy a 'convenience' product of this sort. A solution I hadn't thought of! I'll have to try it. We just use it for our "casual" prints we take of family and around the house, so I don't think it will be too much hassle to try to do this on a the few shots that go to the edge of the frame. But it's something I shouldn't have to do at all if the product was done right. Have you noticed any banding? I returned my first PM because of it, and am grudgingly living with it on my second as it seems to be unavoidable. I have to use 'enhanced detail' mode to get it down to an acceptable level, which of course is much slower. No, I haven't had any problems with banding. The sample print looks incredible. Even the prints from our older low-res digital camera look pretty good. P.S. I called Epson support, and they were no help at all (clueless, actually). I've been dealing with them via e-mail with the same result. It's you. It's the image. It's your camera. It's the computer. I asked them if the cropping were just a limitation of the device, since the first question on the faq is "why are the margins wrong?" -- giving the impression I'm not the only one that noticed this -- but they said my problem was unusual. When I finally said I think my product is defective then, and asked what they could do for me, they stopped responding. All these tech companies should just get rid of tech support. All they do is make you angry. They should just put a note in the box that says if it doesn't work to your expectations return it and don't even try to fix it. All the money they save on tech support salaries could go towards better R&D and we'd all save time on the run around. |
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Epson picturemate margin problems
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