Is adobe Creative Clooud offline?

I can't get there with either of two computers.

On Apr 20, 2020, Bill W wrote
(in ):

I can't get there with either of two computers.

Are you referring to the Adobe CC work files, your library, the Adobe CC desktop App, or the Adobe CC web site?

I have no issue accessing any of the Adobe CC that I use, including synced files, and logging in to the CC web site. Lightroom for web, and all iOS Lightroom synced files are available. I got updates for Photoshop, Lightroom, Lightroom Classic, and ACR 5 days ago.

--
Regards,
Savageduck

On Mon, 20 Apr 2020 17:51:16 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

I can't get there with either of two computers.

Are you referring to the Adobe CC work files, your library, the Adobe CC desktop App, or the Adobe CC web site?

I have no issue accessing any of the Adobe CC that I use, including synced files, and logging in to the CC web site. Lightroom for web, and all iOS Lightroom synced files are available. I got updates for Photoshop, Lightroom, Lightroom Classic, and ACR 5 days ago.

I'm online with Adobe support. Something is very broken on both of the
PC's I use, and I'm wondering if it's Malwarebytes.

On Apr 20, 2020, Bill W wrote
(in ):

On Mon, 20 Apr 2020 17:51:16 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

I can't get there with either of two computers.

Are you referring to the Adobe CC work files, your library, the Adobe CC desktop App, or the Adobe CC web site?

I have no issue accessing any of the Adobe CC that I use, including synced files, and logging in to the CC web site. Lightroom for web, and all iOS Lightroom synced files are available. I got updates for Photoshop, Lightroom, Lightroom Classic, and ACR 5 days ago.

I'm online with Adobe support. Something is very broken on both of the
PC's I use, and I'm wondering if it's Malwarebytes.

I don’t use Malwarebytes, and as you know I have a 100% Mac work environment. It does seem strange that you have two PC’s showing the same problem.

Has Adobe support been able to help at all?

--
Regards,
Savageduck

On Mon, 20 Apr 2020 19:00:24 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

On Mon, 20 Apr 2020 17:51:16 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

I can't get there with either of two computers.

Are you referring to the Adobe CC work files, your library, the Adobe CC desktop App, or the Adobe CC web site?

I have no issue accessing any of the Adobe CC that I use, including synced files, and logging in to the CC web site. Lightroom for web, and all iOS Lightroom synced files are available. I got updates for Photoshop, Lightroom, Lightroom Classic, and ACR 5 days ago.

I'm online with Adobe support. Something is very broken on both of the
PC's I use, and I'm wondering if it's Malwarebytes.

I don’t use Malwarebytes, and as you know I have a 100% Mac work environment. It does seem strange that you have two PC’s showing the same problem.

Has Adobe support been able to help at all?

Adobe helped make me very ****ed. Other than that, they seem to have
made things much worse. It's done over a chat window, and very
frustrating.

On Mon, 20 Apr 2020 21:27:13 -0500, Bill W
wrote:

On Mon, 20 Apr 2020 19:00:24 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

On Mon, 20 Apr 2020 17:51:16 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

I can't get there with either of two computers.

Are you referring to the Adobe CC work files, your library, the Adobe CC desktop App, or the Adobe CC web site?

I have no issue accessing any of the Adobe CC that I use, including synced files, and logging in to the CC web site. Lightroom for web, and all iOS Lightroom synced files are available. I got updates for Photoshop, Lightroom, Lightroom Classic, and ACR 5 days ago.

I'm online with Adobe support. Something is very broken on both of the
PC's I use, and I'm wondering if it's Malwarebytes.

I don’t use Malwarebytes, and as you know I have a 100% Mac work environment. It does seem strange that you have two PC’s showing the same problem.

Has Adobe support been able to help at all?

Adobe helped make me very ****ed. Other than that, they seem to have
made things much worse. It's done over a chat window, and very
frustrating.

I can open and use both PS & LR from their executables. It's just the
Creative Cloud app that's broken on both PC's. I just don't see how I
can be the only one, but they said it's not a known problem right now.
And I don't think it's Malwarebytes.

On Apr 20, 2020, Bill W wrote
(in ):

On Mon, 20 Apr 2020 19:00:24 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

On Mon, 20 Apr 2020 17:51:16 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

I can't get there with either of two computers.

Are you referring to the Adobe CC work files, your library, the Adobe CC desktop App, or the Adobe CC web site?

I have no issue accessing any of the Adobe CC that I use, including synced files, and logging in to the CC web site. Lightroom for web, and all iOS Lightroom synced files are available. I got updates for Photoshop, Lightroom, Lightroom Classic, and ACR 5 days ago.

I'm online with Adobe support. Something is very broken on both of the
PC's I use, and I'm wondering if it's Malwarebytes.

I don’t use Malwarebytes, and as you know I have a 100% Mac work environment. It does seem strange that you have two PC’s showing the same problem.

Has Adobe support been able to help at all?

Adobe helped make me very ****ed. Other than that, they seem to have
made things much worse. It's done over a chat window, and very
frustrating.

From your initial post it seems that you have issues connecting with some part of Adobe CC. Since you should have the various apps installed on your computers, and should be able to access all LR,& PS function off-line, what seems to be the actual problem. Please describe, that might strike a nerve among those of us here using the current Adobe CC. As I have said I use macOS & iOS, and there are at least two others here who use Adobe CC on Windows.

--
Regards,
Savageduck

On Mon, 20 Apr 2020 20:03:21 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

On Mon, 20 Apr 2020 19:00:24 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

On Mon, 20 Apr 2020 17:51:16 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

I can't get there with either of two computers.

Are you referring to the Adobe CC work files, your library, the Adobe CC desktop App, or the Adobe CC web site?

I have no issue accessing any of the Adobe CC that I use, including synced files, and logging in to the CC web site. Lightroom for web, and all iOS Lightroom synced files are available. I got updates for Photoshop, Lightroom, Lightroom Classic, and ACR 5 days ago.

I'm online with Adobe support. Something is very broken on both of the
PC's I use, and I'm wondering if it's Malwarebytes.

I don’t use Malwarebytes, and as you know I have a 100% Mac work environment. It does seem strange that you have two PC’s showing the same problem.

Has Adobe support been able to help at all?

Adobe helped make me very ****ed. Other than that, they seem to have
made things much worse. It's done over a chat window, and very
frustrating.

From your initial post it seems that you have issues connecting with some part of Adobe CC. Since you should have the various apps installed on your computers, and should be able to access all LR,& PS function off-line, what seems to be the actual problem. Please describe, that might strike a nerve among those of us here using the current Adobe CC. As I have said I use macOS & iOS, and there are at least two others here who use Adobe CC on Windows.

You know how they define insanity? Well I kept trying the same thing
over and over, and really did get different results. I used an
uninstaller app for the CC app, and then tried to install the app with
a downloaded file from Adobe. The 3d, or 4th, or whatever try finally
worked, and all of my apps now appear in the CC app, and there are no
more error codes. So now I need to start on the other one - the one
that says I'm offline without an internet connection. I am definitely
not offline, but the CC desktop app says I am, so it looks like the CC
app is just broken. I think there were recent updates that happened
automatically, and something broke. My belief is that all of this is a
problem with Adobe. I'll try uninstalling and reinstalling on the
other PC now, and see what happens.

On Apr 20, 2020, Bill W wrote
(in ):

On Mon, 20 Apr 2020 21:27:13 -0500, Bill
wrote:

On Mon, 20 Apr 2020 19:00:24 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

On Mon, 20 Apr 2020 17:51:16 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

I can't get there with either of two computers.

Are you referring to the Adobe CC work files, your library, the Adobe CC desktop App, or the Adobe CC web site?

I have no issue accessing any of the Adobe CC that I use, including synced files, and logging in to the CC web site. Lightroom for web, and all iOS Lightroom synced files are available. I got updates for Photoshop, Lightroom, Lightroom Classic, and ACR 5 days ago.

I'm online with Adobe support. Something is very broken on both of the
PC's I use, and I'm wondering if it's Malwarebytes.

I don’t use Malwarebytes, and as you know I have a 100% Mac work environment. It does seem strange that you have two PC’s showing the same problem.

Has Adobe support been able to help at all?

Adobe helped make me very ****ed. Other than that, they seem to have
made things much worse. It's done over a chat window, and very
frustrating.

I can open and use both PS & LR from their executables. It's just the
Creative Cloud app that's broken on both PC's. I just don't see how I
can be the only one, but they said it's not a known problem right now.
And I don't think it's Malwarebytes.

I have occasionally had to restart the CC App, but not recently.

My only suggestion is, there must be some sort of corruption to the CC App on both PC’s. So since nothing is working I would start by deleting the app, download a fresh copy, and reinstall the app in both PC's.

I doubt that Malwarebytes is the problem, but I would have it, and any other AV software you might use disabled when you reinstall the CC app.

--
Regards,
Savageduck

On Apr 20, 2020, Bill W wrote
(in ):

On Mon, 20 Apr 2020 20:03:21 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

On Mon, 20 Apr 2020 19:00:24 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

On Mon, 20 Apr 2020 17:51:16 -0700, Savageduck
wrote:

On Apr 20, 2020, Bill W wrote
(in ):

I can't get there with either of two computers.

Are you referring to the Adobe CC work files, your library, the Adobe CC desktop App, or the Adobe CC web site?

I have no issue accessing any of the Adobe CC that I use, including synced files, and logging in to the CC web site. Lightroom for web, and all iOS Lightroom synced files are available. I got updates for Photoshop, Lightroom, Lightroom Classic, and ACR 5 days ago.

I'm online with Adobe support. Something is very broken on both of the
PC's I use, and I'm wondering if it's Malwarebytes.

I don’t use Malwarebytes, and as you know I have a 100% Mac work environment. It does seem strange that you have two PC’s showing the same problem.

Has Adobe support been able to help at all?

Adobe helped make me very ****ed. Other than that, they seem to have
made things much worse. It's done over a chat window, and very
frustrating.

From your initial post it seems that you have issues connecting with some part of Adobe CC. Since you should have the various apps installed on your computers, and should be able to access all LR,& PS function off-line, what seems to be the actual problem. Please describe, that might strike a nerve among those of us here using the current Adobe CC. As I have said I use macOS & iOS, and there are at least two others here who use Adobe CC on Windows.

You know how they define insanity? Well I kept trying the same thing
over and over, and really did get different results. I used an
uninstaller app for the CC app, and then tried to install the app with
a downloaded file from Adobe. The 3d, or 4th, or whatever try finally
worked, and all of my apps now appear in the CC app, and there are no
more error codes. So now I need to start on the other one - the one
that says I'm offline without an internet connection. I am definitely
not offline, but the CC desktop app says I am, so it looks like the CC
app is just broken. I think there were recent updates that happened
automatically, and something broke. My belief is that all of this is a
problem with Adobe. I'll try uninstalling and reinstalling on the
other PC now, and see what happens.

OK! I seem to be a step behind you.

Go ahead with the reinstall. There were updates for PS, LR, LR Classic, and ACR 5 days ago. I updated without issue.

--
Regards,
Savageduck