Capture One & Federal Trade Commission

It appears that Phase One, Capture One and Rawworkflow --MAY HAVE-- run into difficulties with the Federal Trade Commission's "30-Day Rule" which also covers Internet sales. Known as the "MAIL OR TELEPHONE ORDER MERCHANDISE RULE", the rule covers telephone orders even if the method of communication over any phone line was machine language (computer)--- hence Internet Sales are covered. Several projected dates for delivery of a product were given, but Phase One, Capture One and/or Rawworkflow may not have given the proper notifications and refund options to customers who did not receive the product within the 30 day period. There may be portions of the rule which are ambiguous, but essentially, this means that if the rule is applicable, customers may be eligible for refunds on any payments made and that Phase One, Capture One and Rawworkflow, who sold the product, could face civil and monetary sanctions. For the full text, see: http://www.ftc.gov/bcp/conline/pubs/.../mailorder.htm

For all the pounding he takes (and some of it may be deserved, I don't
know), M. Tapes cannot be a happy camper with the seemingly erratic
operation in Denmark. If they blow the Jan 15 date, as it now looks like
they will, he stands to lose even more business at his rawworkflow site.
After all, it looks like he depends quite heavily on Capture One as a major
source of his income. Every time another date passes with no release both he
and his product lose credibility. I also read the Federal Trade Commission
ruling and it looks like both he and his company may be in some jeopardy
regarding the late release of products without providing customers with
proper notice and options. But that is another can of worms separate from
the issue that Phase One cannot seem to get this product out the door. I
have to agree with one poster; Phase One and its representatives both here
and abroad are going to have to display a massive outpouring of goodwill and
support for its customers over the next several months in order to
reestablish themselves as a viable, credible option in the field of raw
conversion software.


"Chester Fields" wrote in message
...
It appears that Phase One, Capture One and Rawworkflow --MAY HAVE-- run into
difficulties with the Federal Trade Commission's "30-Day Rule" which also
covers Internet sales. Known as the "MAIL OR TELEPHONE ORDER MERCHANDISE
RULE", the rule covers telephone orders even if the method of communication
over any phone line was machine language (computer)--- hence Internet Sales
are covered. Several projected dates for delivery of a product were given,
but Phase One, Capture One and/or Rawworkflow may not have given the proper
notifications and refund options to customers who did not receive the
product within the 30 day period. There may be portions of the rule which
are ambiguous, but essentially, this means that if the rule is applicable,
customers may be eligible for refunds on any payments made and that Phase
One, Capture One and Rawworkflow, who sold the product, could face civil and
monetary sanctions. For the full text, see:
http://www.ftc.gov/bcp/conline/pubs/.../mailorder.htm

As much as I feel for Michael Tapes and his tales of woe, remember, he has
access to a beta version so he can process his 20D raw files. Us schmucks
who paid months ago and who have not been granted access to the beta are
sitting around twiddling our thumbs while each release date comes and goes
with no software. The entire mess would be remedied if Phase One would just
release the current beta with the necessary caveats, but I fear the reason
that they can't is that it is SO buggy that it would the uproar would set
them back a year. You're going to see more and more Capture One Pro licenses
up for bid on e-bay in the coming weeks as people try to cut their losses
and get on with life. Phase One's reputation is currently "circling the
bowl".



"Nate" wrote in message
ink.net...
For all the pounding he takes (and some of it may be deserved, I don't
know), M. Tapes cannot be a happy camper with the seemingly erratic
operation in Denmark. If they blow the Jan 15 date, as it now looks like
they will, he stands to lose even more business at his rawworkflow site.
After all, it looks like he depends quite heavily on Capture One as a
major
source of his income. Every time another date passes with no release both
he
and his product lose credibility. I also read the Federal Trade Commission
ruling and it looks like both he and his company may be in some jeopardy
regarding the late release of products without providing customers with
proper notice and options. But that is another can of worms separate from
the issue that Phase One cannot seem to get this product out the door. I
have to agree with one poster; Phase One and its representatives both here
and abroad are going to have to display a massive outpouring of goodwill
and
support for its customers over the next several months in order to
reestablish themselves as a viable, credible option in the field of raw
conversion software.


"Chester Fields" wrote in message
...
It appears that Phase One, Capture One and Rawworkflow --MAY HAVE-- run
into
difficulties with the Federal Trade Commission's "30-Day Rule" which also
covers Internet sales. Known as the "MAIL OR TELEPHONE ORDER MERCHANDISE
RULE", the rule covers telephone orders even if the method of
communication
over any phone line was machine language (computer)--- hence Internet
Sales
are covered. Several projected dates for delivery of a product were
given,
but Phase One, Capture One and/or Rawworkflow may not have given the
proper
notifications and refund options to customers who did not receive the
product within the 30 day period. There may be portions of the rule which
are ambiguous, but essentially, this means that if the rule is applicable,
customers may be eligible for refunds on any payments made and that Phase
One, Capture One and Rawworkflow, who sold the product, could face civil
and
monetary sanctions. For the full text, see:
http://www.ftc.gov/bcp/conline/pubs/.../mailorder.htm