B&H has the worst customer service on the planet.

"Mike Fields" wrote in message news:dKGTb.167337$5V2.854614@attbi_s53...
Someone over in the rec.audio.pro group had a sig line that
sort of covers this thread ...

"Never argue with an idiot. They drag you down to their level then
beat you with experience"

Everybody has to have a hobby -- for some it is "perma-whine"

so yours is obviously perma-whine since its the only thing
youve contributed to this thread...

(Stephen H. Westin) wrote in message ...
(bozak) writes:

(Stephen H. Westin) wrote in message ...

snip

When you're wrong, yes. B&H is not the "worst on the planet".

i say again, it is the worst customer experience i have ever had...

And you, of course, are the only one on the planet. Sheesh.

according to this thread and you yes...
im the only person youre willing to talk about it with...
especially since there were three other people who also said
B&H Photo's customer service is way below par...

did notice you had any words for them...

i know, im just such a captivating fellow that im all you
can think about... :-)

bozak wrote:

(Stephen H. Westin) wrote in message ...
(bozak) writes:

(Stephen H. Westin) wrote in message ...

snip

When you're wrong, yes. B&H is not the "worst on the planet".

i say again, it is the worst customer experience i have ever had...

And you, of course, are the only one on the planet. Sheesh.

according to this thread and you yes...
im the only person youre willing to talk about it with...
especially since there were three other people who also said
B&H Photo's customer service is way below par...

did notice you had any words for them...

i know, im just such a captivating fellow that im all you
can think about... :-)

and how many people did not complain
about B&H customer service?

A company that big, with as many customers as implied here,
that has 3 complaints here, is doing very well.

and when one of the complainers, namely you,
spends hours and hours here whining,
he finally loses all credibility,
as you have done here.

if you really think they have abused you,
take them to small claims court in your town.

but, in any case, stop poluting the newsgroup
with your incessant whining.

In rec.photo.equipment.medium-format bozak wrote:

: "Ryan" wrote in message
: m...
: " bozak" wrote in message
: ...
:
: When i bought the recorder they had the rebate form
: on their site for downloading. Once I received the product
: I went back to the site and it was no longer there.
:
: First, why didn't you print the rebate form when you ordered?

: because they told me when i bought it the rebate was good until
: march 31, 2004... apparently you jumped in this thread at about
: the 240th post or so... youre wasting your time with the rest of
: the BS you wrote, just the same old weak **** others have written
: that ive refuted over and over...

That was until Panasonic canceled the rebate and B&H removed the rebate form
for the now non-existant rebate from their web page. It's interesting that you
decided that it's the fault of B&H that Panasonic canceled the rebate.

: but hey, youre a nice lil puppy to play with so i wont rub your
: nose in **** this time...




--




Keep working millions on welfare depend on you
-------------------

Just look at what this guy went through at resellerratings.com...
(Notice it takes him over 20 minutes to talk to a customer service
person)

I guess everybody who says that about them are just lying...

Review (Very Dissatisfied)
Posted by
Phas3d
2/3/04 10:41 AM (0 of 1 users found this review helpful)
Horrible!! I placed an order online on 1/31 and received an email a little later asking for
verification of my billing address. I checked with my bank and entered in the billing information my
bank has for my credit card and sent a reply email back to this b&h. I waited till the 3rd of
Febuary before I finally called asking for verification of shipping of the item I purchased as the
site was still listing my order as being in the "processing" stage.
When I called I got the royal run-around, being transferred twice and waiting for 20 minutes
before an extremely rude customer service rep finally spoke to me. He told me my order had not been
shipped because B&H was still waiting for confirmation of my billing address. I gave him what my
bank gave me and what I have been using for the past two years at such online stores as newegg,
zipzoomfly, bestbuy, and a few others. He said it was still incorrect according to my bank.
I called my bank yet again to reverify what information they had and they have what I have and
what I have given bhphotovideo. I called back to straighten out this mess once and for all and
waited another 20 minutes before finally talking to another rude rep. They still could not process
my order, so I asked them to cancel my order. The rep said, "thank you" and hung up on me.
I have never had such an awful experience dealing with purchasing a product from company
online before. I will never be doing business with this company and advise others not to purchase
from bhphotovideo.

---------------------
Feb 4th, 2004

In response to Henry's reply...

I called my credit card company again yesterday and sorted the issue out (after three
attempts). Apparently, since I have a debit card that is tied to one of two of my accounts, they
confused my primary checking billing address with what was on my billing address for the debit card.
So, this was not b&h photo video's fault. However, there is no excuse for the borderline
beligerent/rude behavior of the two individuals I spoke to at b&h trying to address this issue.
Also, no one at b&h ever called any number either my bank or I gave B&H. I was more than willing to
iron out this problem with them and continue with my purchase of a $400 item. I had heard of nothing
but solid/good reviews from dpreview. Instead, there behavior and particularily, Henry's lack of
acknowledging the main gripe I had with the customer service, have prompted me to go with another
company.
I had the same issue come up when I purchased this same item online at digitalfotoclub.com
today. However, they DID call me about it and we DID get it sorted out. I was treated with respect
from the rep and in turn will be doing business with them in the future. You can look for the review
I will leave them here at ResellerRatings tomorrow once I get the item from them.

" bozak" wrote in message
...
Just look at what this guy went through at resellerratings.com...
(Notice it takes him over 20 minutes to talk to a customer service
person)

First, I don't believe he waited 20 minutes, but what's 20 minutes anyway?

Notice how you burden this NG with your crap over, and over and over. If you
got a couple thousand orders a day, your phone would be busy, too. Maybe you
should take your business somewhere the order reps follow a phonetic script
and don't even speak English. They will kiss your ass without even knowing
what they are saying. And they will understand your order as unclearly.

The guy was wrong. His bank was screwed up. He should blame the bank. B&H
was doing the right thing protecting him. Then he whines:

However, there is no excuse for the borderline
beligerent/rude behavior of the two individuals I spoke to at b&h trying
to address this issue.

Get some thick skin. I love dealing with some of the New Yorkers. So you
wait a few minutes. No sweet-talking bull****. I order. They deliver.
There's problems, they fix it. Done.

Get a life already.

"jjs" wrote in message ...
" bozak" wrote in message
...
Just look at what this guy went through at resellerratings.com...
(Notice it takes him over 20 minutes to talk to a customer service
person)

First, I don't believe he waited 20 minutes, but what's 20 minutes anyway?

Notice how you burden this NG with your crap over, and over and over. If you
got a couple thousand orders a day, your phone would be busy, too. Maybe you
should take your business somewhere the order reps follow a phonetic script
and don't even speak English. They will kiss your ass without even knowing
what they are saying. And they will understand your order as unclearly.

The guy was wrong. His bank was screwed up. He should blame the bank. B&H
was doing the right thing protecting him. Then he whines:

However, there is no excuse for the borderline
beligerent/rude behavior of the two individuals I spoke to at b&h trying
to address this issue.

Get some thick skin. I love dealing with some of the New Yorkers. So you
wait a few minutes. No sweet-talking bull****. I order. They deliver.
There's problems, they fix it. Done.

Get a life already.

you know, youre really full of ****, youre ****ing whining away about
a post in a newsgroup and youre trying to pass some bull**** off about
you wouldnt mind waiting twenty minutes to talk to a customer service
person???

you are so full of it you burp ****...

" bozak" wrote in message
...
Just look at what this guy went through at resellerratings.com...
(Notice it takes him over 20 minutes to talk to a customer service
person)

Notice it took you more than 20 minutes of your life to beat a dead horse.
Why do you have all this free time? Are you grounded or something?

Appears to me, or anyone with reading comprehension skills, that the guy
wound up with the situation resolved to his satisfaction. He had more than
one address linked to his account and this created the slowdown. As for
belligerent and/or rude behavior, I offer no explanation. I wasn't there.
Sometimes people can mistake directness for rudeness-- appropriately or
inappropriately. I've never received anything but a direct and honest
answer to any question posed to a B&H rep either on the phone or in person--
whether or not they thought I would like the answer. There's very little
chit-chat and rarely have I gotten anyone there to crack a smile. (Could be
me, too). BUT-- no one is on commission, no one is pushy, and if they don't
know the answer they always go out of their way to find it.

Sorry you had a bad experience there. But as for taking it up as a cause, I
see no point to it. You've made your point-- you had a bad experience.
We've all now the bad experience of YOU.

Calm down, leave the basement, get away from the computer. Keep up this
rant and you'll have a stroke before your 16th birthday.




I guess everybody who says that about them are just lying...

Review (Very Dissatisfied)
Posted by
Phas3d
2/3/04 10:41 AM (0 of 1 users found this review helpful)
Horrible!! I placed an order online on 1/31 and received an email a
little later asking for
verification of my billing address. I checked with my bank and entered in
the billing information my
bank has for my credit card and sent a reply email back to this b&h. I
waited till the 3rd of
Febuary before I finally called asking for verification of shipping of the
item I purchased as the
site was still listing my order as being in the "processing" stage.
When I called I got the royal run-around, being transferred twice
and waiting for 20 minutes
before an extremely rude customer service rep finally spoke to me. He told
me my order had not been
shipped because B&H was still waiting for confirmation of my billing
address. I gave him what my
bank gave me and what I have been using for the past two years at such
online stores as newegg,
zipzoomfly, bestbuy, and a few others. He said it was still incorrect
according to my bank.
I called my bank yet again to reverify what information they had and
they have what I have and
what I have given bhphotovideo. I called back to straighten out this mess
once and for all and
waited another 20 minutes before finally talking to another rude rep. They
still could not process
my order, so I asked them to cancel my order. The rep said, "thank you"
and hung up on me.
I have never had such an awful experience dealing with purchasing a
product from company
online before. I will never be doing business with this company and advise
others not to purchase
from bhphotovideo.

---------------------
Feb 4th, 2004

In response to Henry's reply...

I called my credit card company again yesterday and sorted the issue
out (after three
attempts). Apparently, since I have a debit card that is tied to one of
two of my accounts, they
confused my primary checking billing address with what was on my billing
address for the debit card.
So, this was not b&h photo video's fault. However, there is no excuse for
the borderline
beligerent/rude behavior of the two individuals I spoke to at b&h trying
to address this issue.
Also, no one at b&h ever called any number either my bank or I gave B&H. I
was more than willing to
iron out this problem with them and continue with my purchase of a $400
item. I had heard of nothing
but solid/good reviews from dpreview. Instead, there behavior and
particularily, Henry's lack of
acknowledging the main gripe I had with the customer service, have
prompted me to go with another
company.
I had the same issue come up when I purchased this same item online
at digitalfotoclub.com
today. However, they DID call me about it and we DID get it sorted out. I
was treated with respect
from the rep and in turn will be doing business with them in the future.
You can look for the review
I will leave them here at ResellerRatings tomorrow once I get the item
from them.

bozak wrote:


you know, youre really full of ****, youre ****ing whining away about
a post in a newsgroup and youre trying to pass some bull**** off about
you wouldnt mind waiting twenty minutes to talk to a customer service
person???

you are so full of it you burp ****...

So you don't have any bad experiences to post so you go looking for a
claim from somone else that you can't personally support as true?

Even so, do you think it is unusual that even the best company may have
a problem from time to time.

Tell us, are you perfect?

--
Joseph E. Meehan

26 + 6 = 1 It's Irish Math