Thanks for Out-of-the ordinary Sandisk service

SanDisk has dazzled me with its customer service. I had an old 128mb Smart
Media card that was suddenly defective. I wrote asking them if such a card
could be repaired. Next day they replied, asking me the number of the card
and when and where I bought it - I could not remember, but guessed four or
five years ago, "online."

To my surprise, the next day I got a note with a FedEx mailing label -
pre-paid - to send the card to them. Next day they let me know they had it;
the next day they FedExed a new one to me. Free.

I did not expect such generous treatment. Three cheers for SanDisk.

( Note: alas, I thought it was the camera, and bought a new one!!)

rjf

"Bob Fusillo" wrote in message
news:8IJYc.87142$Fg5.78622@attbi_s53...
SanDisk has dazzled me with its customer service. I had an old 128mb
Smart
Media card that was suddenly defective. I wrote asking them if such a card
could be repaired. Next day they replied, asking me the number of the card
and when and where I bought it - I could not remember, but guessed four or
five years ago, "online."

To my surprise, the next day I got a note with a FedEx mailing label -
pre-paid - to send the card to them. Next day they let me know they had
it;
the next day they FedExed a new one to me. Free.

I did not expect such generous treatment. Three cheers for SanDisk.

( Note: alas, I thought it was the camera, and bought a new one!!)

rjf



Yay! So nice to hear stories of great service vs. the usual hassles. (I bet
you wanted a new camera anyway!)

--
wendeebee
@sympatico
..ca

"Bob Fusillo" wrote in message
news:8IJYc.87142$Fg5.78622@attbi_s53...
SanDisk has dazzled me with its customer service. I had an old 128mb
Smart
Media card that was suddenly defective. I wrote asking them if such a card
could be repaired. Next day they replied, asking me the number of the card
and when and where I bought it - I could not remember, but guessed four or
five years ago, "online."

To my surprise, the next day I got a note with a FedEx mailing label -
pre-paid - to send the card to them. Next day they let me know they had
it;
the next day they FedExed a new one to me. Free.

I did not expect such generous treatment. Three cheers for SanDisk.

( Note: alas, I thought it was the camera, and bought a new one!!)

rjf



Yay! So nice to hear stories of great service vs. the usual hassles. (I bet
you wanted a new camera anyway!)

--
wendeebee
@sympatico
..ca

In article 8IJYc.87142$Fg5.78622@attbi_s53, says...

SanDisk has dazzled me with its customer service. I had an old 128mb Smart
Media card that was suddenly defective. I wrote asking them if such a card
could be repaired. Next day they replied, asking me the number of the card
and when and where I bought it - I could not remember, but guessed four or
five years ago, "online."

To my surprise, the next day I got a note with a FedEx mailing label -
pre-paid - to send the card to them. Next day they let me know they had it;
the next day they FedExed a new one to me. Free.

I did not expect such generous treatment. Three cheers for SanDisk.

( Note: alas, I thought it was the camera, and bought a new one!!)

rjf

Sorry about the camera, but it is nice to know that some mfgrs. still believe
in customer service. Thanks for your observations.
Hunt

In article 8IJYc.87142$Fg5.78622@attbi_s53, says...

SanDisk has dazzled me with its customer service. I had an old 128mb Smart
Media card that was suddenly defective. I wrote asking them if such a card
could be repaired. Next day they replied, asking me the number of the card
and when and where I bought it - I could not remember, but guessed four or
five years ago, "online."

To my surprise, the next day I got a note with a FedEx mailing label -
pre-paid - to send the card to them. Next day they let me know they had it;
the next day they FedExed a new one to me. Free.

I did not expect such generous treatment. Three cheers for SanDisk.

( Note: alas, I thought it was the camera, and bought a new one!!)

rjf

Sorry about the camera, but it is nice to know that some mfgrs. still believe
in customer service. Thanks for your observations.
Hunt

I've found them excellent for service. They replaced a year old Photo
Viewer for me with no hassle at all.





On 31 Aug 2004 01:22:27 GMT, (Hunt) wrote:

In article 8IJYc.87142$Fg5.78622@attbi_s53, says...

SanDisk has dazzled me with its customer service. I had an old 128mb Smart
Media card that was suddenly defective. I wrote asking them if such a card
could be repaired. Next day they replied, asking me the number of the card
and when and where I bought it - I could not remember, but guessed four or
five years ago, "online."

To my surprise, the next day I got a note with a FedEx mailing label -
pre-paid - to send the card to them. Next day they let me know they had it;
the next day they FedExed a new one to me. Free.

I did not expect such generous treatment. Three cheers for SanDisk.

( Note: alas, I thought it was the camera, and bought a new one!!)

rjf

Sorry about the camera, but it is nice to know that some mfgrs. still believe
in customer service. Thanks for your observations.
Hunt