Disappointed with Badger Graphic Service

Hey, they delivered, don't get me wrong, but I had several questions before
I purchased, and all answers were brusque and minimal. Ok, no biggy, so I
bought the camera (Shen Hao for $625). A few days later I was told it would
be shipped the following week via UPS. I waited til the day and then wrote
and asked for a tracking number, only to have my email ignored. The camera
arrived two days later (two states away).

Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and my
money will command more, or I'll take it somewhere else.

--
Regards,
Matt Clara
www.mattclara.com

On Thu, 06 Jan 2005 04:36:23 GMT, "Matt Clara"
wrote:

Hey, they delivered, don't get me wrong, but I had several questions before
I purchased, and all answers were brusque and minimal. Ok, no biggy, so I
bought the camera (Shen Hao for $625). A few days later I was told it would
be shipped the following week via UPS. I waited til the day and then wrote
and asked for a tracking number, only to have my email ignored. The camera
arrived two days later (two states away).

Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and my
money will command more, or I'll take it somewhere else.


I've had great service from Badger -- not
only when I bought the camera & first lens
but later when ordering additional lens boards.

It's possible the camera is in short supply.
It's been getting a lot of good press, and
there aren't too many other US distributors
that I know of that carry it.

You can't compare Badger to BH Photo, that's
not a meaningful comparison.


rafe b.
http://www.terrapinphoto.com

On Thu, 06 Jan 2005 04:36:23 GMT, "Matt Clara"
wrote:

Hey, they delivered, don't get me wrong, but I had several questions before
I purchased, and all answers were brusque and minimal. Ok, no biggy, so I
bought the camera (Shen Hao for $625). A few days later I was told it would
be shipped the following week via UPS. I waited til the day and then wrote
and asked for a tracking number, only to have my email ignored. The camera
arrived two days later (two states away).

Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and my
money will command more, or I'll take it somewhere else.


I've had great service from Badger -- not
only when I bought the camera & first lens
but later when ordering additional lens boards.

It's possible the camera is in short supply.
It's been getting a lot of good press, and
there aren't too many other US distributors
that I know of that carry it.

You can't compare Badger to BH Photo, that's
not a meaningful comparison.


rafe b.
http://www.terrapinphoto.com

"rafe bustin" wrote in message
...
On Thu, 06 Jan 2005 04:36:23 GMT, "Matt Clara"
wrote:

Hey, they delivered, don't get me wrong, but I had several questions
before
I purchased, and all answers were brusque and minimal. Ok, no biggy, so I
bought the camera (Shen Hao for $625). A few days later I was told it
would
be shipped the following week via UPS. I waited til the day and then
wrote
and asked for a tracking number, only to have my email ignored. The
camera
arrived two days later (two states away).

Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and
my
money will command more, or I'll take it somewhere else.


I've had great service from Badger -- not
only when I bought the camera & first lens
but later when ordering additional lens boards.

It's possible the camera is in short supply.
It's been getting a lot of good press, and
there aren't too many other US distributors
that I know of that carry it.

What does that have to do with brusque answers and ignored emails?


You can't compare Badger to BH Photo, that's
not a meaningful comparison.


In terms of level of service it is. I'm not saying Badger Graphic gave
_bad_ service, just minimal. B&H has bent over backwards for me on numerous
occasions.

--
Regards,
Matt Clara
www.mattclara.com

"rafe bustin" wrote in message
...
On Thu, 06 Jan 2005 04:36:23 GMT, "Matt Clara"
wrote:

Hey, they delivered, don't get me wrong, but I had several questions
before
I purchased, and all answers were brusque and minimal. Ok, no biggy, so I
bought the camera (Shen Hao for $625). A few days later I was told it
would
be shipped the following week via UPS. I waited til the day and then
wrote
and asked for a tracking number, only to have my email ignored. The
camera
arrived two days later (two states away).

Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and
my
money will command more, or I'll take it somewhere else.


I've had great service from Badger -- not
only when I bought the camera & first lens
but later when ordering additional lens boards.

It's possible the camera is in short supply.
It's been getting a lot of good press, and
there aren't too many other US distributors
that I know of that carry it.

What does that have to do with brusque answers and ignored emails?


You can't compare Badger to BH Photo, that's
not a meaningful comparison.


In terms of level of service it is. I'm not saying Badger Graphic gave
_bad_ service, just minimal. B&H has bent over backwards for me on numerous
occasions.

--
Regards,
Matt Clara
www.mattclara.com

Where in cheeseland do you live?
I grew up there and return visit (cross the cheddar curtain)
frequently.

Collin

Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and
my
money will command more, or I'll take it somewhere else.

FWIW I've gotten far better service from Badger than B&H, I no longer deal
with B&H at all. Adorama has been great, I now use them for anything mail
order from New York. But with any dealer I think you have to cut them a
little slack for minor mistakes every now and then. Nobody is perfect and
when a business is filling hundreds of orders a day there's going to be an
occasional mistake. If you deal with Adorama or B&H or anyone else long
enough and often enough something worse than you experienced with Badger
here almost certainly will occur.

I think in this case you wanted perfection and instead got only very good
service. Two days late (if it was even late at all, I can't tell from your
message) is really nothing unless you told them you needed it the next day
for a job or something like that. The geographical distance from Badger to
you is irrelevant, the shippers route everything through various hubs or
central locations regardless of how near the final destination is to the
origination point. E mail is often given very low priority by businesses.
Many businesses receive hundreds, in some case probably thousands, of e mail
messages a day, most of it spam. So when you want to contact a dealer it's
best IMHO to do it by phone rather than e mail.

"Matt Clara" wrote in message
...
Hey, they delivered, don't get me wrong, but I had several questions
before
I purchased, and all answers were brusque and minimal. Ok, no biggy, so I
bought the camera (Shen Hao for $625). A few days later I was told it
would
be shipped the following week via UPS. I waited til the day and then
wrote
and asked for a tracking number, only to have my email ignored. The
camera
arrived two days later (two states away).

Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and
my
money will command more, or I'll take it somewhere else.

--
Regards,
Matt Clara
www.mattclara.com

"Shelley" wrote in message
news:UqaDd.30857$L7.10940@trnddc05...
Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and
my
money will command more, or I'll take it somewhere else.

FWIW I've gotten far better service from Badger than B&H, I no longer deal
with B&H at all. Adorama has been great, I now use them for anything mail
order from New York. But with any dealer I think you have to cut them a
little slack for minor mistakes every now and then. Nobody is perfect and
when a business is filling hundreds of orders a day there's going to be an
occasional mistake. If you deal with Adorama or B&H or anyone else long
enough and often enough something worse than you experienced with Badger
here almost certainly will occur.

I think in this case you wanted perfection and instead got only very good
service.

_Very_ good service doesn't ignore emails. Ever. Bottom line is, they
didn't make me want to spend my money with them, and as a result, I've
bought most of the accessories for the camera somewhere else, including B&H,
Ebay, and my local camera store.

Two days late (if it was even late at all, I can't tell from your
message) is really nothing unless you told them you needed it the next day
for a job or something like that.

I thought I pretty clearly indicated it took a total of three days including
the day the item was shipped. Certainly, UPS wasn't my complaint.

The geographical distance from Badger to
you is irrelevant, the shippers route everything through various hubs or
central locations regardless of how near the final destination is to the
origination point. E mail is often given very low priority by businesses.
Many businesses receive hundreds, in some case probably thousands, of e
mail
messages a day, most of it spam. So when you want to contact a dealer it's
best IMHO to do it by phone rather than e mail.


Internet businesses do _not_ make email a low priority.

"PGG" wrote in message
newsan.2005.01.06.05.40.52.892000@NO_SP_A_Myahoo .com...
On Thu, 06 Jan 2005 04:36:23 +0000, Matt Clara wrote:

Hey, they delivered, don't get me wrong, but I had several questions
before
I purchased, and all answers were brusque and minimal. Ok, no biggy, so
I
bought the camera (Shen Hao for $625). A few days later I was told it
would
be shipped the following week via UPS. I waited til the day and then
wrote
and asked for a tracking number, only to have my email ignored. The
camera
arrived two days later (two states away).


My wife said she received the Shen Hao, that she ordered me for me as a
Xmas present, the very next day! Granted we live in Wisconsin...but still

She would have had no idea what to get me if we didn't stop by Badger
Graphic, in Kaukana on the way to Green Bay, so I could stop and actually
see it several months ago. What a pleasant surprise! You know how women
drag you into jewelry stores just to "look around"...

I got my first Velvia transparencies back and they are gorgeous!

I'm looking forward to that experience myself. I've got a 6x9 rollfilm back
I think I'll start with, though. Then I can scan on my 8000ED, too. What
are you doing with your 4x5 slides? Besides enjoying them, of course! Have
you gotten any prints made, or are you planning to? If so, what route are
you taking?

--
Regards,
Matt Clara
www.mattclara.com

"PGG" wrote in message
newsan.2005.01.06.05.40.52.892000@NO_SP_A_Myahoo .com...
On Thu, 06 Jan 2005 04:36:23 +0000, Matt Clara wrote:

Hey, they delivered, don't get me wrong, but I had several questions
before
I purchased, and all answers were brusque and minimal. Ok, no biggy, so
I
bought the camera (Shen Hao for $625). A few days later I was told it
would
be shipped the following week via UPS. I waited til the day and then
wrote
and asked for a tracking number, only to have my email ignored. The
camera
arrived two days later (two states away).


My wife said she received the Shen Hao, that she ordered me for me as a
Xmas present, the very next day! Granted we live in Wisconsin...but still

She would have had no idea what to get me if we didn't stop by Badger
Graphic, in Kaukana on the way to Green Bay, so I could stop and actually
see it several months ago. What a pleasant surprise! You know how women
drag you into jewelry stores just to "look around"...

I got my first Velvia transparencies back and they are gorgeous!

I'm looking forward to that experience myself. I've got a 6x9 rollfilm back
I think I'll start with, though. Then I can scan on my 8000ED, too. What
are you doing with your 4x5 slides? Besides enjoying them, of course! Have
you gotten any prints made, or are you planning to? If so, what route are
you taking?

--
Regards,
Matt Clara
www.mattclara.com