Why do Nikon bother producing 'non-printable' manuals??

In message , SMS
writes
Chris H wrote:

I was thinking of domiciled in country A and then moving to Country B
for work ie 6 months + not buying whilst on holiday.

You might convince them to perform service on such equipment. The thing
is that all of this is an incredible hassle. You need to ensure that
you carry around all your receipts with you even just to get repairs
that are out of warranty.

If I was in another country for 6+ months and taking the camera kit I
would take the paperwork...

Really, it would be sufficient for Nikon U.S.A. to tell customers that:

1) Gray market equipment has no warranty.

Fair enough

2) Equipment bought outside the U.S. requires both a receipt from the
vendor, and that the product be registered with Nikon in the country
where it was purchased, in order to obtain warranty service.

I can live with that.

Nikon really needs to read the riot act to Nikon U.S..

Possibly. probably on how it says it not what it is saying.

OTOH, maybe it's much ado about nothing. Outside of forums like this,
few purchasers have any idea about what's going on. Certainly the
attitude of Nikon U.S. would tip the scale in favor of purchasing Canon
products, if everything else was equal (which it rarely is).

--
\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\
\/\/\/\/\ Chris Hills Staffs England /\/\/\/\/
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In message , tony cooper
writes
On Mon, 18 Aug 2008 17:10:10 +0100, Chris H
wrote:

I was thinking of domiciled in country A and then moving to Country B
for work ie 6 months + not buying whilst on holiday.

However I would like to think that if I was travelling in the US with my
less that 12 month old Nikons I could get support and service from the
local Nikon offices.


This happens to you a lot? You travel and your cameras break down?

It has happened twice. In 30 years.

When in the UK, there are "local Nikon offices" scattered around the
country that you pop into?

There are authorised Nikon dealers and repair places who can quite
easily contact Nikon. We have a thing called the telephone in the UK.


--
\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\
\/\/\/\/\ Chris Hills Staffs England /\/\/\/\/
\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/

On Mon, 18 Aug 2008 19:49:39 +0100, Chris H
wrote:

In message , tony cooper
writes
On Mon, 18 Aug 2008 17:10:10 +0100, Chris H
wrote:

I was thinking of domiciled in country A and then moving to Country B
for work ie 6 months + not buying whilst on holiday.

However I would like to think that if I was travelling in the US with my
less that 12 month old Nikons I could get support and service from the
local Nikon offices.


This happens to you a lot? You travel and your cameras break down?

It has happened twice. In 30 years.

When in the UK, there are "local Nikon offices" scattered around the
country that you pop into?

There are authorised Nikon dealers and repair places who can quite
easily contact Nikon. We have a thing called the telephone in the UK.

We have these places in the US called "camera stores". They often
carry Nikon products, and often do repairs on Nikon products. They
are not "Nikon offices", though. We also have shops in some of the
larger cities that specialize in camera repair. Orlando has two that
I know of.

Sending a camera away to Nikon USA can take weeks; months, even. If I
was traveling - in the US or out of the US - and something went wrong
with my camera, I'd find local service regardless of what warranty was
offered on my camera or who would perform it.

I have no idea what your point is unless you just want to be on record
as complaining about something. We all (everyone that has commented
and that I have read) agree that Nikon USA's policies are
unnecessarily onerous. Without having any idea at all how Nikon UK
works, I'm quite willing to believe that they are warm, wonderful,
helpful, people and offer service and support far superior to Nikon
USA. Your beer is better than ours, and your countrymen don't have
nearly as bad teeth as they are portrayed as having.

Happy now? Or, is it "Next Whinge" time?




--
Tony Cooper - Orlando, Florida

tony cooper wrote:

Sending a camera away to Nikon USA can take weeks; months, even. If I
was traveling - in the US or out of the US - and something went wrong
with my camera, I'd find local service regardless of what warranty was
offered on my camera or who would perform it.

I took my gray market film Canon SLR to a local repair place that is an
authorized repair facility for both Canon and Nikon. They didn't charge
me for the warranty repair, they simply entered the EOS-5 as an A2E
(it's essentially the same camera). However I doubt if they are equipped
to repair digital SLRs beyond stuff like shutter repair or sensor
cleaning. My local full-service camera store does sensor cleaning.

I have no idea what your point is unless you just want to be on record
as complaining about something. We all (everyone that has commented
and that I have read) agree that Nikon USA's policies are
unnecessarily onerous.

Onerous for the consumer to be sure. I'm sure Nikon USA is quite pleased
with themselves for believing that they've helped ensure that more
people purchase their products.

Without having any idea at all how Nikon UK
works, I'm quite willing to believe that they are warm, wonderful,
helpful, people and offer service and support far superior to Nikon
USA. Your beer is better than ours, and your countrymen don't have
nearly as bad teeth as they are portrayed as having.

The fish and chips are better in the UK too.