Problem saving screen profile file.

On Mon, 10 Aug 2015 22:04:27 -0700, Bill W
wrote:

On Tue, 11 Aug 2015 16:46:23 +1200, Eric Stevens
wrote:

On Mon, 10 Aug 2015 21:30:08 -0700, Bill W
wrote:

On Sun, 09 Aug 2015 16:46:37 +1200, Eric Stevens
wrote:

I have a Dell XPS 8300 fitted with an i7. I am running Windows 7/64
bit which as far as I know is fully updated. Certainly it is service
pack 1. My major use of the machine is processing photographic images.

For may years I have been keeping my screen profiles calibrated using
the DataColor Spyder. I used the Spyder 4 Pro quite succesfully for a
long time, until about mid June this year I found that every time I
tried to save the profile after a new calibration I received the
single-line message

"SaveProfileUsingCM.DeleteFile failed
[C:Windows\System32\Spool\drivers\color\name.icm"

Where name is the chosen name of the profile.

About a month ago I installed a Spyder 5 Pro, and I still have the
same problem. I have been in touch with DataColor but so far they have
not been able to come up with anything that helps.

Today I have spent several hours experimenting with all kinds of
possible variables but none of my trials have enabled me to save a
profile. I always end up with the failure message. About all I have
not done is invoke the command "net user administrator /active:yes"

Changing the name of the profile has no effect. I have tried some
ridiculous names and it is not likely that they all are under use by
other software so a conflict or trying to delete a file that is
already in use does not seem to be the explanation.

I have disabled the relevant parts of my McAfee anti-virus software.

I have explored file permissions and changed those of my original
profile to include me as administrator.

I have followed the Datacolor instructions for completely deleting all
traces of Spyder, including removing all profiles associated with my
monitors from the Windows color manager. I then reinstalled Spyder.

I have installed and run Spyder 5 Pro immediately after creating an
entirely new user with administrator privileges and virtually no
startup software.

None of these things have had any effect.

I first encountered this problem in mid June whhen I was still using
Spyder 4 Pro. The problem has continued with Spyder 5 Pro. This
suggests that it arises from a body of code which is common to both
Spyder 4 and Spyder 5. Unfortunately I don't know enough to suggest
what it might be.

I have used Spyder products for many years without any problems,
including Spyder 4. It is likely that the problem arises from a change
made by other software. I have all sorts of software which updates
itself automatically and it is possible that the problem arises from
one of these. The only software I have which might want to take over
part of the color management is iTunes, Adobe CC and Windows.

It is possible that iTunes may have updated in the month before the
problem started, but I don't really know. I don't think it will be
Adobe CC as, as far as I can remember, there had been no updates for
some months until the arrival of CC 2015 about a week ago. Finally,
there is Windows. Windows updates almost very Thursday and sometimes
on days in between. If any outside software is likely to have
triggered this problem, Windows would be my chief suspect.

Finally, there is the Microsoft Community post at
http://tinyurl.com/nsrqlaa. This suggests that I am not alone with
this problem. I was interested to note that the writer was using a
Dell XPS laptop. I am using a Dell XPS 8300 desk top. Is this a
coincidence? I've had no changes or updates as far as I know.


Have you tried these things:
http://www.techproceed.com/2014/05/h...cked-file.html

No, I haven't needed to. I've deleted the file myself (and it hasn't
solved my problem). It's just that Spyder says that it's attempt has
failed. I don't know enough about SaveProfileUsingICM etc to know what
else can cause it to fail.

I thought you had said it wouldn't delete - my mistake. Anyway,
SaveProfileUsingCM.DeleteFile appears to be a Spyder command, and
Googling it gets almost nothing, so it's a very unusual problem.
Spyder has the source code, so you'd think they could figure it out.
But they haven't so far, so as others have said, there must be another
running process or application in conflict. I think msconfig still
works in Win 7 (if not, use task manager), so you can go into the
startup area, and temporarily kill everything that might be related.
Just re-enable everything later. In fact, you might find lots of
annoying stuff you don't want automatically starting anyway. It's
always good to look in there.

Good idea.
--

Regards,

Eric Stevens

On 8/10/2015 9:14 PM, Eric Stevens wrote:
On Mon, 10 Aug 2015 11:44:22 -0400, PeterN
wrote:

On 8/9/2015 9:54 PM, Eric Stevens wrote:
On Sun, 9 Aug 2015 17:40:18 -0400, Alan Browne
wrote:

On 2015-08-09 17:29, Eric Stevens wrote:
It's supposed to work more or less like that in Windows also, and it
would if the Spyder was able to save it's newly generated profile.

Have you contacted the Spyder people?

Oh yes. I seem to have gone up several steps in the technical
competence of my contacts in my discussions. Right now they are either
enjoying the weekend or trying to work out what to do next.


I know this sounds crazy, but earlier up the thread you mentioned that
you had two graphics cards. Is there some way of disabling the on board
card, or changing the priority? I wonder if they are fighting each other.

I have two monitors and but one card which supports both. As far as
the software is concerned its all one great big screen. See
https://dl.dropboxusercontent.com/u/...een%20Size.jpg
It also knows which screen is which, so I don't think that's the
problem.

Your question gives me some ideas. I will let you know if they come to
anything.


HIH


--
PeterN

On 8/10/2015 11:50 PM, Eric Stevens wrote:
rOn Tue, 11 Aug 2015 13:14:27 +1200, Eric Stevens
wrote:

On Mon, 10 Aug 2015 11:44:22 -0400, PeterN
wrote:

On 8/9/2015 9:54 PM, Eric Stevens wrote:
On Sun, 9 Aug 2015 17:40:18 -0400, Alan Browne
wrote:

On 2015-08-09 17:29, Eric Stevens wrote:
It's supposed to work more or less like that in Windows also, and it
would if the Spyder was able to save it's newly generated profile.

Have you contacted the Spyder people?

Oh yes. I seem to have gone up several steps in the technical
competence of my contacts in my discussions. Right now they are either
enjoying the weekend or trying to work out what to do next.


I know this sounds crazy, but earlier up the thread you mentioned that
you had two graphics cards. Is there some way of disabling the on board
card, or changing the priority? I wonder if they are fighting each other.

I have two monitors and but one card which supports both. As far as
the software is concerned its all one great big screen. See
https://dl.dropboxusercontent.com/u/...een%20Size.jpg
It also knows which screen is which, so I don't think that's the
problem.

Your question gives me some ideas. I will let you know if they come to
anything.

No, it's not the two profiles interfering.


:-(

--
PeterN

On Mon, 10 Aug 2015 22:04:27 -0700, Bill W
wrote:

I thought you had said it wouldn't delete - my mistake. Anyway,
SaveProfileUsingCM.DeleteFile appears to be a Spyder command, and
Googling it gets almost nothing, so it's a very unusual problem.
Spyder has the source code, so you'd think they could figure it out.
But they haven't so far, so as others have said, there must be another
running process or application in conflict. I think msconfig still
works in Win 7 (if not, use task manager), so you can go into the
startup area, and temporarily kill everything that might be related.
Just re-enable everything later. In fact, you might find lots of
annoying stuff you don't want automatically starting anyway. It's
always good to look in there.

Today I have tried running Spyder with all startup items disabled,
apart from the Catalyst Control Center which manages my graphic card.
I still could not save a profile.

I renabled startup items and then shut down all non-Microsoft
services. After rebooting and running a new calibration I found I
still could not save a profile.

At one stage I was poking around with Process Explorer and found that
while Spyder was running a calibration there was a file
C:\Users\Eric Stevens\Appdata\local\temp\Spyder3. I don't know what
the use of Spyder3 means in the midst of Spyder 5 but I thought it
might mean that old code has been reused.
--

Regards,

Eric Stevens

In article ,
Eric Stevens wrote:

On Mon, 10 Aug 2015 22:04:27 -0700, Bill W
wrote:

I thought you had said it wouldn't delete - my mistake. Anyway,
SaveProfileUsingCM.DeleteFile appears to be a Spyder command, and
Googling it gets almost nothing, so it's a very unusual problem.
Spyder has the source code, so you'd think they could figure it out.
But they haven't so far, so as others have said, there must be another
running process or application in conflict. I think msconfig still
works in Win 7 (if not, use task manager), so you can go into the
startup area, and temporarily kill everything that might be related.
Just re-enable everything later. In fact, you might find lots of
annoying stuff you don't want automatically starting anyway. It's
always good to look in there.

Today I have tried running Spyder with all startup items disabled,
apart from the Catalyst Control Center which manages my graphic card.
I still could not save a profile.

I renabled startup items and then shut down all non-Microsoft
services. After rebooting and running a new calibration I found I
still could not save a profile.

At one stage I was poking around with Process Explorer and found that
while Spyder was running a calibration there was a file
C:\Users\Eric Stevens\Appdata\local\temp\Spyder3. I don't know what
the use of Spyder3 means in the midst of Spyder 5 but I thought it
might mean that old code has been reused.

Then you get that Mac you can just go to System Preferences from the
Apple menu and chose Displays and Colour. You can also find the user
installed profiles from the command line:
ls Library/ColorSync/Profiles/ICCProfiles

HTH... ;-p
--
teleportation kills

On Wed, 12 Aug 2015 16:02:19 +1200, Eric Stevens
wrote:

On Mon, 10 Aug 2015 22:04:27 -0700, Bill W
wrote:

I thought you had said it wouldn't delete - my mistake. Anyway,
SaveProfileUsingCM.DeleteFile appears to be a Spyder command, and
Googling it gets almost nothing, so it's a very unusual problem.
Spyder has the source code, so you'd think they could figure it out.
But they haven't so far, so as others have said, there must be another
running process or application in conflict. I think msconfig still
works in Win 7 (if not, use task manager), so you can go into the
startup area, and temporarily kill everything that might be related.
Just re-enable everything later. In fact, you might find lots of
annoying stuff you don't want automatically starting anyway. It's
always good to look in there.

Today I have tried running Spyder with all startup items disabled,
apart from the Catalyst Control Center which manages my graphic card.
I still could not save a profile.

I renabled startup items and then shut down all non-Microsoft
services. After rebooting and running a new calibration I found I
still could not save a profile.

At one stage I was poking around with Process Explorer and found that
while Spyder was running a calibration there was a file
C:\Users\Eric Stevens\Appdata\local\temp\Spyder3. I don't know what
the use of Spyder3 means in the midst of Spyder 5 but I thought it
might mean that old code has been reused.

I just looked in explorer, and Spyder apparently uninstalls all
previous version when you upgrade. I have only Spyder 4 installed. If
Spyder 3 remained on your computer when you upgraded, that might be
your problem. Take a look and see if you have previous versions
remaining. If you do, you might want to uninstall them, but you might
want to check with Datacolor first. At the same time, I guess you
could uninstall all of the versions, and then reinstall your latest
one. There might be something odd going on in the registry if old
versions failed to uninstall.

I also just looked in my appdata/local directory, and there is neither
a temp folder, nor any reference to earlier versions. I then searched
the registry, and there are again no references to earlier versions.
You can search for either "datacolor" or "spyder" if you want to do
the same search.

On Wed, 12 Aug 2015 07:57:34 +0200, android wrote:

In article ,
Eric Stevens wrote:

On Mon, 10 Aug 2015 22:04:27 -0700, Bill W
wrote:

I thought you had said it wouldn't delete - my mistake. Anyway,
SaveProfileUsingCM.DeleteFile appears to be a Spyder command, and
Googling it gets almost nothing, so it's a very unusual problem.
Spyder has the source code, so you'd think they could figure it out.
But they haven't so far, so as others have said, there must be another
running process or application in conflict. I think msconfig still
works in Win 7 (if not, use task manager), so you can go into the
startup area, and temporarily kill everything that might be related.
Just re-enable everything later. In fact, you might find lots of
annoying stuff you don't want automatically starting anyway. It's
always good to look in there.

Today I have tried running Spyder with all startup items disabled,
apart from the Catalyst Control Center which manages my graphic card.
I still could not save a profile.

I renabled startup items and then shut down all non-Microsoft
services. After rebooting and running a new calibration I found I
still could not save a profile.

At one stage I was poking around with Process Explorer and found that
while Spyder was running a calibration there was a file
C:\Users\Eric Stevens\Appdata\local\temp\Spyder3. I don't know what
the use of Spyder3 means in the midst of Spyder 5 but I thought it
might mean that old code has been reused.

Then you get that Mac you can just go to System Preferences from the
Apple menu and chose Displays and Colour. You can also find the user
installed profiles from the command line:
ls Library/ColorSync/Profiles/ICCProfiles

HTH... ;-p

I can do much the same thing in Windows. But that doesn't have much to
do with my present problem.
--

Regards,

Eric Stevens

On Wed, 12 Aug 2015 00:54:18 -0700, Bill W
wrote:

On Wed, 12 Aug 2015 16:02:19 +1200, Eric Stevens
wrote:

On Mon, 10 Aug 2015 22:04:27 -0700, Bill W
wrote:

I thought you had said it wouldn't delete - my mistake. Anyway,
SaveProfileUsingCM.DeleteFile appears to be a Spyder command, and
Googling it gets almost nothing, so it's a very unusual problem.
Spyder has the source code, so you'd think they could figure it out.
But they haven't so far, so as others have said, there must be another
running process or application in conflict. I think msconfig still
works in Win 7 (if not, use task manager), so you can go into the
startup area, and temporarily kill everything that might be related.
Just re-enable everything later. In fact, you might find lots of
annoying stuff you don't want automatically starting anyway. It's
always good to look in there.

Today I have tried running Spyder with all startup items disabled,
apart from the Catalyst Control Center which manages my graphic card.
I still could not save a profile.

I renabled startup items and then shut down all non-Microsoft
services. After rebooting and running a new calibration I found I
still could not save a profile.

At one stage I was poking around with Process Explorer and found that
while Spyder was running a calibration there was a file
C:\Users\Eric Stevens\Appdata\local\temp\Spyder3. I don't know what
the use of Spyder3 means in the midst of Spyder 5 but I thought it
might mean that old code has been reused.

I just looked in explorer, and Spyder apparently uninstalls all
previous version when you upgrade. I have only Spyder 4 installed. If
Spyder 3 remained on your computer when you upgraded, that might be
your problem. Take a look and see if you have previous versions
remaining. If you do, you might want to uninstall them, but you might
want to check with Datacolor first. At the same time, I guess you
could uninstall all of the versions, and then reinstall your latest
one. There might be something odd going on in the registry if old
versions failed to uninstall.

I also just looked in my appdata/local directory, and there is neither
a temp folder, nor any reference to earlier versions. I then searched
the registry, and there are again no references to earlier versions.
You can search for either "datacolor" or "spyder" if you want to do
the same search.

I think I'm getting down to a depth where Datacolor should enter the
play.
--

Regards,

Eric Stevens

On Wed, 12 Aug 2015 20:54:50 +1200, Eric Stevens
wrote:

On Wed, 12 Aug 2015 00:54:18 -0700, Bill W
wrote:

On Wed, 12 Aug 2015 16:02:19 +1200, Eric Stevens
wrote:

On Mon, 10 Aug 2015 22:04:27 -0700, Bill W
wrote:

I thought you had said it wouldn't delete - my mistake. Anyway,
SaveProfileUsingCM.DeleteFile appears to be a Spyder command, and
Googling it gets almost nothing, so it's a very unusual problem.
Spyder has the source code, so you'd think they could figure it out.
But they haven't so far, so as others have said, there must be another
running process or application in conflict. I think msconfig still
works in Win 7 (if not, use task manager), so you can go into the
startup area, and temporarily kill everything that might be related.
Just re-enable everything later. In fact, you might find lots of
annoying stuff you don't want automatically starting anyway. It's
always good to look in there.

Today I have tried running Spyder with all startup items disabled,
apart from the Catalyst Control Center which manages my graphic card.
I still could not save a profile.

I renabled startup items and then shut down all non-Microsoft
services. After rebooting and running a new calibration I found I
still could not save a profile.

At one stage I was poking around with Process Explorer and found that
while Spyder was running a calibration there was a file
C:\Users\Eric Stevens\Appdata\local\temp\Spyder3. I don't know what
the use of Spyder3 means in the midst of Spyder 5 but I thought it
might mean that old code has been reused.

I just looked in explorer, and Spyder apparently uninstalls all
previous version when you upgrade. I have only Spyder 4 installed. If
Spyder 3 remained on your computer when you upgraded, that might be
your problem. Take a look and see if you have previous versions
remaining. If you do, you might want to uninstall them, but you might
want to check with Datacolor first. At the same time, I guess you
could uninstall all of the versions, and then reinstall your latest
one. There might be something odd going on in the registry if old
versions failed to uninstall.

I also just looked in my appdata/local directory, and there is neither
a temp folder, nor any reference to earlier versions. I then searched
the registry, and there are again no references to earlier versions.
You can search for either "datacolor" or "spyder" if you want to do
the same search.

I think I'm getting down to a depth where Datacolor should enter the
play.

Likely enough, but I would still search the Datacolor directory first,
and the registry. You obviously don't want to change anything in the
registry - just single click on the very top entry on the left, hit
Ctrl-F, type in Spyder, hit enter, then hit F3 after if finds each
entry. If you see anything but Spyder5 anywhere, make a note of where.
You can also try Programs and settings in Control Panel. Look in the
list of programs for all Spyder entries. Mine, again, shows only
Spyder 4 available for uninstall. If you see any others, it shouldn't
hurt anything to try to uninstall them, and you could do the latest
one at the same time, and then start over.

Anyway, I'd look around first - the simplest place to start would be
in File Explorer, and then contact Datacolor if you can't uninstall
any older versions you find.

On Wed, 12 Aug 2015 08:42:13 -0700, Bill W
wrote:

On Wed, 12 Aug 2015 20:54:50 +1200, Eric Stevens
wrote:

On Wed, 12 Aug 2015 00:54:18 -0700, Bill W
wrote:

On Wed, 12 Aug 2015 16:02:19 +1200, Eric Stevens
wrote:

On Mon, 10 Aug 2015 22:04:27 -0700, Bill W
wrote:

I thought you had said it wouldn't delete - my mistake. Anyway,
SaveProfileUsingCM.DeleteFile appears to be a Spyder command, and
Googling it gets almost nothing, so it's a very unusual problem.
Spyder has the source code, so you'd think they could figure it out.
But they haven't so far, so as others have said, there must be another
running process or application in conflict. I think msconfig still
works in Win 7 (if not, use task manager), so you can go into the
startup area, and temporarily kill everything that might be related.
Just re-enable everything later. In fact, you might find lots of
annoying stuff you don't want automatically starting anyway. It's
always good to look in there.

Today I have tried running Spyder with all startup items disabled,
apart from the Catalyst Control Center which manages my graphic card.
I still could not save a profile.

I renabled startup items and then shut down all non-Microsoft
services. After rebooting and running a new calibration I found I
still could not save a profile.

At one stage I was poking around with Process Explorer and found that
while Spyder was running a calibration there was a file
C:\Users\Eric Stevens\Appdata\local\temp\Spyder3. I don't know what
the use of Spyder3 means in the midst of Spyder 5 but I thought it
might mean that old code has been reused.

I just looked in explorer, and Spyder apparently uninstalls all
previous version when you upgrade. I have only Spyder 4 installed. If
Spyder 3 remained on your computer when you upgraded, that might be
your problem. Take a look and see if you have previous versions
remaining. If you do, you might want to uninstall them, but you might
want to check with Datacolor first. At the same time, I guess you
could uninstall all of the versions, and then reinstall your latest
one. There might be something odd going on in the registry if old
versions failed to uninstall.

I also just looked in my appdata/local directory, and there is neither
a temp folder, nor any reference to earlier versions. I then searched
the registry, and there are again no references to earlier versions.
You can search for either "datacolor" or "spyder" if you want to do
the same search.

I think I'm getting down to a depth where Datacolor should enter the
play.

Likely enough, but I would still search the Datacolor directory first,
and the registry. You obviously don't want to change anything in the
registry - just single click on the very top entry on the left, hit
Ctrl-F, type in Spyder, hit enter, then hit F3 after if finds each
entry. If you see anything but Spyder5 anywhere, make a note of where.
You can also try Programs and settings in Control Panel. Look in the
list of programs for all Spyder entries. Mine, again, shows only
Spyder 4 available for uninstall. If you see any others, it shouldn't
hurt anything to try to uninstall them, and you could do the latest
one at the same time, and then start over.

Anyway, I'd look around first - the simplest place to start would be
in File Explorer, and then contact Datacolor if you can't uninstall
any older versions you find.

I've already cleaned out anything but Spyder 5.

The ... local\temp\spyder3 seems to be created during the scan process
and deleted at its end.
--

Regards,

Eric Stevens