B&H has the worst customer service on the planet.

I bought a Panasonic stand alone dvd recorder from them
(their top of the line unit for the home consumer) and it came
when they said it would. This product came with a rebate
from Panasonic which included 2 DVD-RAM and 8 DVD-R
discs. When i bought the recorder they had the rebate form
on their site for downloading. Once I received the product
I went back to the site and it was no longer there. I spent
a ridiculous amount of time waiting on their phone lines for
someone to talk too. Never happened. I sent three emails to
them. One to the guy who sold it to me (he forwarded it to
the so called customer service department), and two to their
customer service department, both of which went unanswered.

The whole problem with the matter is that Panasonic is no
longer participating in the rebate, but I called Panasonic and
they told me that they would honor the rebate if B&H sent me
the form. This isn't a huge problem, but if they cant take the
time out to send me a rebate form through fax or email, I wonder
what would happen if I had a real problem that they needed
to fix. Their customer service department is none existent.

I'm now in the market for an external Sony 510UL dvd recorder.
I told the guy who i intially bought the Panasonic recorder that
I would buy it from them if all went well with that purchase.
I would buy it from them if i was into aggravation.

Just in case they want to say I'm lying about it, this is
their reference number...

control no. 109178360

They are good for communicating with you as long as you
have received your product. Once you receive it you are
on your own.

" bozak" wrote in message
news
The whole problem with the matter is that Panasonic is no
longer participating in the rebate, but I called Panasonic and
they told me that they would honor the rebate if B&H sent me
the form.

If Panasonic wants to make an exception to it's own discontinuation, then
PANASONIC should contact B&H, rather than expecting B&H to go on your sole
say-so.
This is not a B&H issue, rather it is B&H following Panasonic's clear
cancelation.
-Something over which B&H has no control.
If Panasonic is sincere, they will honor your request with the receipt/proof
of purchase.

" bozak" wrote in message
news
I bought a Panasonic stand alone dvd recorder from them
(their top of the line unit for the home consumer) and it came
when they said it would. This product came with a rebate
from Panasonic which included 2 DVD-RAM and 8 DVD-R
discs. When i bought the recorder they had the rebate form
on their site for downloading. Once I received the product
I went back to the site and it was no longer there. I spent
a ridiculous amount of time waiting on their phone lines for
someone to talk too. Never happened. I sent three emails to
them. One to the guy who sold it to me (he forwarded it to
the so called customer service department), and two to their
customer service department, both of which went unanswered.

Why didn't you go directly to the Panasonic website?

It was their rebate, not B&Hs.

And usually rebates end with a three or four week grace period where you
still can send in the paperwork.

Someone at Panasonic should have sent you the form.

The whole problem with the matter is that Panasonic is no
longer participating in the rebate, but I called Panasonic and
they told me that they would honor the rebate if B&H sent me
the form.

See above.

This isn't a huge problem, but if they cant take the
time out to send me a rebate form through fax or email, I wonder
what would happen if I had a real problem that they needed
to fix. Their customer service department is none existent.

Now are you referring tp B&H or Panasonic?

I'm now in the market for an external Sony 510UL dvd recorder.
I told the guy who i intially bought the Panasonic recorder that
I would buy it from them if all went well with that purchase.
I would buy it from them if i was into aggravation.

Just in case they want to say I'm lying about it, this is
their reference number...

control no. 109178360

They are good for communicating with you as long as you
have received your product. Once you receive it you are
on your own.

You should have dealt directly with Panasonic because it was their rebate.

Best, Dan Sullivan

" bozak" wrote in newsBVOb.3241$Kp5.2507
@newssvr29.news.prodigy.com:

I bought a Panasonic stand alone dvd recorder from them
(their top of the line unit for the home consumer) and it came
when they said it would. This product came with a rebate
from Panasonic which included 2 DVD-RAM and 8 DVD-R
discs. When i bought the recorder they had the rebate form
on their site for downloading. Once I received the product
I went back to the site and it was no longer there. I spent
a ridiculous amount of time waiting on their phone lines for
someone to talk too. Never happened. I sent three emails to
them. One to the guy who sold it to me (he forwarded it to
the so called customer service department), and two to their
customer service department, both of which went unanswered.

The whole problem with the matter is that Panasonic is no
longer participating in the rebate, but I called Panasonic and
they told me that they would honor the rebate if B&H sent me
the form. This isn't a huge problem, but if they cant take the
time out to send me a rebate form through fax or email, I wonder
what would happen if I had a real problem that they needed
to fix. Their customer service department is none existent.

I'm now in the market for an external Sony 510UL dvd recorder.
I told the guy who i intially bought the Panasonic recorder that
I would buy it from them if all went well with that purchase.
I would buy it from them if i was into aggravation.

Just in case they want to say I'm lying about it, this is
their reference number...

control no. 109178360

They are good for communicating with you as long as you
have received your product. Once you receive it you are
on your own.



I'll have to disagree with you. I recently bought a fairly expensive lens
from them. When I received it, they had included a manufacturer's rebate
form for the lens. I quickly noticed that the lens had dust in it. I took
some test shots with it and didn't notice any adverse affects from the
dust, but I knew that it would affect the resale value of the lens so I
decided to exchange it. It did take a while to get through to a customer
service rep, but this was between the Christmas and New Year's holidays
so I assumed they were overloaded.

When I finally got through to a CS rep, he took my information, gave me
an RMA number, and e-mailed me a web link where I could print out a pre-
paid UPS label. I printed the label, packaged up the lens, attached the
label, and dropped the package off at a nearby Staples on a Tuesday. I
received the replacement lens the next Tuesday.

I'm so happy with their service that I placed another order from them
last night.

I am regular client of B and H and have never had a problem with them.
I am the first to complain if I feel like I am gettting hosed but B
and H delivers where some of the little guys fail. I am waiting for a
$250.00 Matrox rebate on the X.100 that was handled by B and H. If
there is a hiccup I will post it here.

In article , " bozak"
wrote:

I bought a Panasonic stand alone dvd recorder from them

Take it up with someone who fcuking cares, you cross-posting deadbeat.

(jjs)It must suck to be that miserable all the time
..
"jjs" wrote in message
...
In article , " bozak"
wrote:

I bought a Panasonic stand alone dvd recorder from them

Take it up with someone who fcuking cares, you cross-posting deadbeat.

They're the best online sales organization in photography in North
America...they really know they're stuff and they deliver...no bull.


" bozak" wrote in message
news
I bought a Panasonic stand alone dvd recorder from them
(their top of the line unit for the home consumer) and it came
when they said it would. This product came with a rebate
from Panasonic which included 2 DVD-RAM and 8 DVD-R
discs. When i bought the recorder they had the rebate form
on their site for downloading. Once I received the product
I went back to the site and it was no longer there. I spent
a ridiculous amount of time waiting on their phone lines for
someone to talk too. Never happened. I sent three emails to
them. One to the guy who sold it to me (he forwarded it to
the so called customer service department), and two to their
customer service department, both of which went unanswered.

The whole problem with the matter is that Panasonic is no
longer participating in the rebate, but I called Panasonic and
they told me that they would honor the rebate if B&H sent me
the form. This isn't a huge problem, but if they cant take the
time out to send me a rebate form through fax or email, I wonder
what would happen if I had a real problem that they needed
to fix. Their customer service department is none existent.

I'm now in the market for an external Sony 510UL dvd recorder.
I told the guy who i intially bought the Panasonic recorder that
I would buy it from them if all went well with that purchase.
I would buy it from them if i was into aggravation.

Just in case they want to say I'm lying about it, this is
their reference number...

control no. 109178360

They are good for communicating with you as long as you
have received your product. Once you receive it you are
on your own.

Maybe if you had written that you had a problem, presented the facts and
asked what you might be able to do to correct the problem, you would have
received a much warmer response.

As indicated, I suggest you send copies of your information to Panasonic
(who issue the rebate), that is to the company not the rebate processor, and
ask what you may be able to do now. Ask them if they can process it with
the information you provided or if they might be able to provide a rebate
form?

I suspect they will take care of it.

I know, I have kicked myself more than once for screwing up a refund
request, but it happens. Life to too short to stay made at yourself or
anyone else over it.

--
Joseph E. Meehan

26 + 6 = 1 It's Irish Math


" bozak" wrote in message
news
I bought a Panasonic stand alone dvd recorder from them
(their top of the line unit for the home consumer) and it came
when they said it would. This product came with a rebate
from Panasonic which included 2 DVD-RAM and 8 DVD-R
discs. When i bought the recorder they had the rebate form
on their site for downloading. Once I received the product
I went back to the site and it was no longer there. I spent
a ridiculous amount of time waiting on their phone lines for
someone to talk too. Never happened. I sent three emails to
them. One to the guy who sold it to me (he forwarded it to
the so called customer service department), and two to their
customer service department, both of which went unanswered.

The whole problem with the matter is that Panasonic is no
longer participating in the rebate, but I called Panasonic and
they told me that they would honor the rebate if B&H sent me
the form. This isn't a huge problem, but if they cant take the
time out to send me a rebate form through fax or email, I wonder
what would happen if I had a real problem that they needed
to fix. Their customer service department is none existent.

I'm now in the market for an external Sony 510UL dvd recorder.
I told the guy who i intially bought the Panasonic recorder that
I would buy it from them if all went well with that purchase.
I would buy it from them if i was into aggravation.

Just in case they want to say I'm lying about it, this is
their reference number...

control no. 109178360

They are good for communicating with you as long as you
have received your product. Once you receive it you are
on your own.

" bozak" wrote in message
news
Well, let's see. . .

You're mad at B&H because they took down a rebate form after the promotion
ended, and won't send you another.

You must be kidding.

Incidently, both in my personal experience, and after buying many, many
thousands of dollars worth of gear, and in the experiences of those who
bought from them and reported on the internet, B&H is the unquestioned
leader in customer service, ethical deal and business integrity.