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#1
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COMPUSA does not want your business
Dear Sir,
CompUSA's return policy is meant to provide the customer with a reasonable way to get the right product, maintain satisfaction, and become/remain a customer for life. Unfortunately, in cases where the product is not defective, certain situations necesitate a restocking fee. The reason other competitors such as Fry's Electronics and others offer the "realistic return policy" is because they have a "3 strikes out" policy for SALE of products. When a product is returned to those stores, they put the product back on the shelf until it is returned 3 times. This means that rather than spending money to ship the returned product to the manufacturer, they put it on the shelf and hope it either works, or that the customer will not return it before return window expires. CompUSA does not sell returned or opened products. Our policy is meant to be realistic for both the consumer and the supplier. Which of us is looking out for the customer more? The company that sells you a returned product which you will have to return 99% of the time, or the company and does its best to prevent the need to to return all together? I empathize with you, because you seem to be one of our honest customers, but unfortunately, there are people out there that exploit return policies to use them to score rebates and then return the product, or use CompUSA as a free rental. Always consult a rep (I know there are some dumb ones), but find a GOOD rep at the store before buying a product you are unsure of. The GM should not of been so "frank" with you about the policy, but he made a point. You are both right though. A vicious cycle. There is a thin line between good business and customer service. By the way, our return policy is now 21 days, and restocking fees are only added to full refunds for non-defective products. Store credit and exchanges don't apply to the best of my knowledge. For a full description of our return/exchange policy you can consult http://www.compusa.com. I am from Austin, TX... but I am in the Washington D.C. area, but if I were in your region I would gladly assist you in business through CompUSA. I am sorry for your troubles my friend. Nick Garrett Business Solutions CompUSA Corporate wrote: I went to the local COMPUSA here in Hurst, Texas this morning to purchase a CF reader. I picked one and asked the employee behind the camera shelf about the return policy. He said check with the service desk because "the return policy changes DAILY". I asked the service person and was directed to the general mgr. He promptly told me it was store policy that every item in the store was subject to a 15% restocking fee for returns. I asked if COMPUSA would stand behind inoperable or defective mdse. and he said: "We are not in the business for customers to take stuff home to try it out and see if it works". I thanked him and walked out of the store. I left the store without a card reader. There are PLENTY of other retailers that will offer a more realistic return policy for my business. COMPUSA is a store that has proven that it does not care for the customer. |
#3
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Interesting, because when I recently bought a printer from a store in
Northern California and asked if they still charged a restocking fee the manager told me "No", not any more. I guess he lied! Hmmm. wrote in message ups.com... Dear Sir, CompUSA's return policy is meant to provide the customer with a reasonable way to get the right product, maintain satisfaction, and become/remain a customer for life |
#4
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"Dave R knows who" wrote:
Interesting, because when I recently bought a printer from a store in Northern California and asked if they still charged a restocking fee the manager told me "No", not any more. I guess he lied! Hmmm. But, did you try to return it? Some service plans seem like a good idea until you try to get a store to honor them. Assuming it is still in the return window, stop by, tell them a story and see if they will take it back. The only promise that matters is the one that is kept. Wes -- Reply to: Whiskey Echo Sierra Sierra AT Gee Tee EYE EYE dot COM Lycos address is a spam trap. |
#5
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wrote in message ups.com... CompUSA does not sell returned or opened products. That must be a relatively new policy. I had stopped shopping at CompUSA for anything other than consumables because most of the stuff I was getting there had obviously been opened and returned, was defective or missing parts. If you really have stopped selling returned or opened products that is extremely good news. |
#6
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"C J Campbell" writes:
wrote in message ups.com... CompUSA does not sell returned or opened products. That must be a relatively new policy. I had stopped shopping at CompUSA for anything other than consumables because most of the stuff I was getting there had obviously been opened and returned, was defective or missing parts. If you really have stopped selling returned or opened products that is extremely good news. The other thing I've been noticing over the years is the actual floor space devoted to computers is getting smaller with each year, while more of the space is devoted to TVs, etc. -- Michael Meissner email: http://www.the-meissners.org |
#7
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In article , Dave R knows who
wrote: Interesting, because when I recently bought a printer from a store in Northern California and asked if they still charged a restocking fee the manager told me "No", not any more. I guess he lied! Hmmm. I've discussed this with the manager of my local CompUSA. I asked about the restocking fees listed on a sign directly over his head; he told me that WAS the official policy but was seldom actually enforced. Basically, they're allowing themselves the option to make it hard on you if they feel you're taking advantage of them. This of course will be at the manager's discretion, so your mileage may vary. Be aware though, that this may be changing. I've recently read that CompUSA is or will be tracking individual customers sales records. People who've made "excessive" return will be forbidden to return anything again. |
#8
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Quote:
I found that for an internal CD drive, a Mac requires a Mac compatible drive. Otherwise, the machine could not start up from the boot CD. So I then put the drive in an external housing. At this point I tried to burn CD's and DVD's. The speed of the burner was not as stated on the box, and it was not able to burn both +/- DVD's as mentioned. I decided that I paid too much for a device that did not perform as stated; so, I went to return it. At the return desk I was told that the device could not be returned because it was not the one that came in the box. I checked...and found out that the model# and serial# certainly did not match. But this WAS the drive that was sealed in the box. The sales Manager decided that I obviously was trying to pull a fast one on them, and the sales rep I spoke to would not vouch for me. So, at this point all I could do was contact Hewlett Packard. Now, since I had never owned PC hardware before, this seemed ridiculous. I understand the situation, but how did this item end up in the unopened box in the first place? HP did switch out the device for me, but in the meantime I found the same drive that I purchased at a different store for $20.00 less. At this point I was the one that felt scammed. My recommendation to anyone would be to open expensive hardware right in the store, before purchased if possible, but certainly before walking out with the merchandise. I myself will not be buying anything from them...the Internet is more trustworthy. Doug |
#9
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On Tue, 15 Mar 2005 22:47:31 -0800, "C J Campbell"
wrote: wrote in message oups.com... CompUSA does not sell returned or opened products. That must be a relatively new policy. I had stopped shopping at CompUSA for anything other than consumables because most of the stuff I was getting there had obviously been opened and returned, was defective or missing parts. If you really have stopped selling returned or opened products that is extremely good news. I bought a wireless router there that was evidently used and returned for it had a password and odd ip address assigned. I never could break the password so it was pretty much useless to us. Couldn't set anything. - - DL http://www.geocities.com/dicklong14_ca/fanclub.htm "Hopefully with the demon-spawn Whitsitt out of the picture our scouts and coaches will be able to do their jobs." :::::::::::::::: Halter Sucks! |
#10
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In article , Michael Meissner
wrote: That must be a relatively new policy. I had stopped shopping at CompUSA for anything other than consumables because most of the stuff I was getting there had obviously been opened and returned, was defective or missing parts. If you really have stopped selling returned or opened products that is extremely good news. That's pretty funny, as CompUSA is notorious for just that. The way this usually works is, a "clever" customer buys a high-end video card, puts his old card in the box, and returns it for a refund. Back when I managed computer stores, this was tried occasionally; the difference is that CompUSA employees are too stupid to examine the product and tell the difference. Hence the recent crack-down on returns. The alternative would a labor-and-training intensive examination and evaluation of returned items. In a related observation, the past year or two my local Good Will and Salvation Army stores have been flooded with "open-box" department store items. I was told it's become too labor-intensive to actually check if an item is operational or complete, so if something is returned for ANY reason (defective or just unwanted) - it's just donated to charity and written off. Presumably at full price... |
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