BEWA Backdrop Outlet

Do NOT order from Backdrop Outlet. Here is a short version of my sad
story.

I placed a phone order totaling $452.90. In 2 weeks I received 2 items
totaling $21.56. My credit card statement showed charges of $452.90,
and $11.44. I called 7 times to inquire about the second charge, and
kept getting "your rep will call you back." She never did. 6 weeks
later I received all but one item. Another charge of $149 was on my
card. I finally got in touch with my rep and she said the final total
she quoted on the phone was for in-stock items only. Also, the one
remaining item I hadn't received was discontinued. They cancelled my
order for it and gave me store credit. No refund!

Besides the poor customer service, and lies, I couldn't get an answer
to the question "if the phone quote was for in-stock items only, why
did it take 6 weeks for me to receive?"

The moral of the story is: "PLEASE DO NOT ORDER FROM THIS RETAILER."
Thanks for reading.
~Sandy

In article .com,
says...
Do NOT order from Backdrop Outlet. Here is a short version of my sad
story.

snip

The moral of the story is: "PLEASE DO NOT ORDER FROM THIS RETAILER."
Thanks for reading.

Contact your credit card company about the unapproved charges. They will
probably do a chargeback. A few too many of those and the retailer will
find bad things happening to the fees on his merchant account. Not only
do you get your money back but it MAY help straighten them out.

Marc

In article .com,
says...
Do NOT order from Backdrop Outlet. Here is a short version of my sad
story.

snip

The moral of the story is: "PLEASE DO NOT ORDER FROM THIS RETAILER."
Thanks for reading.

Contact your credit card company about the unapproved charges. They will
probably do a chargeback. A few too many of those and the retailer will
find bad things happening to the fees on his merchant account. Not only
do you get your money back but it MAY help straighten them out.

Marc

In article .com,
says...
Do NOT order from Backdrop Outlet. Here is a short version of my sad
story.

snip

The moral of the story is: "PLEASE DO NOT ORDER FROM THIS RETAILER."
Thanks for reading.

Contact your credit card company about the unapproved charges. They will
probably do a chargeback. A few too many of those and the retailer will
find bad things happening to the fees on his merchant account. Not only
do you get your money back but it MAY help straighten them out.

Marc

Two points he

1) A company receiving phone orders is REQUIRED by clauses in its
merchant's account NOT to process credit cards more than 24 hours prior
to the shipment going out.

2) If there is a dispute with respect to the agree-upon bottom-line
price, a credit card was not actually "swiped," AND the merchant cannot
produce a credit-card invoice containing the customer's signature, the
bank will disallow the transaction.

I hope you haven't waited too long. Call back your credit card
representative and demand a TOTAL billing reversal based upon the above.
Mention that Backdrop Outlet either cannot be reached or refuses to
discuss the matter with you.

Two points he

1) A company receiving phone orders is REQUIRED by clauses in its
merchant's account NOT to process credit cards more than 24 hours prior
to the shipment going out.

2) If there is a dispute with respect to the agree-upon bottom-line
price, a credit card was not actually "swiped," AND the merchant cannot
produce a credit-card invoice containing the customer's signature, the
bank will disallow the transaction.

I hope you haven't waited too long. Call back your credit card
representative and demand a TOTAL billing reversal based upon the above.
Mention that Backdrop Outlet either cannot be reached or refuses to
discuss the matter with you.