Konica Minolta Scan Dual IV

Anyone have any ideas why my brand new scanner isn't working.

I am running XP SP2.
Plenty of RAM and HD space.

Installation completes and computer finds new hardware, but when I go to
start up the software, I get:

error = 4
could not connect to device

Any ideas?

Your help is greatly appreciated.

Nick

Caught in the cross fire of the digital revolution

mademedia wrote:

Anyone have any ideas why my brand new scanner isn't working.

I am running XP SP2.
Plenty of RAM and HD space.

Installation completes and computer finds new hardware, but when I go to
start up the software, I get:

error = 4
could not connect to device

Any ideas?

Your help is greatly appreciated.

Nick

Caught in the cross fire of the digital revolution




Sounds like the softwre isn't looking for the scanner on the correct
interface, so check to see if there's an option for this. or maybe you
just need to jiggle something.


--
jer email reply - I am not a 'ten'

mademedia wrote:

Anyone have any ideas why my brand new scanner isn't working.

I am running XP SP2.
Plenty of RAM and HD space.

Installation completes and computer finds new hardware, but when I go to
start up the software, I get:

error = 4
could not connect to device

Any ideas?

Your help is greatly appreciated.

Nick

Caught in the cross fire of the digital revolution




Sounds like the softwre isn't looking for the scanner on the correct
interface, so check to see if there's an option for this. or maybe you
just need to jiggle something.


--
jer email reply - I am not a 'ten'

Did you follow *exactly* the installation instructions? i.e. did not turn
the scanner on before SW installation?

BTW sign up to comp.periphs.scanners

Did you follow *exactly* the installation instructions? i.e. did not turn
the scanner on before SW installation?

BTW sign up to comp.periphs.scanners

Did you follow *exactly* the installation instructions? i.e. did not turn
the scanner on before SW installation?

BTW sign up to comp.periphs.scanners

"mademedia" wrote

Installation completes and computer finds new hardware, but when I go to
start up the software, I get:

error = 4
could not connect to device

Hi,

It has something to do with the cover that protects the opening.
A friend of mine had the same problem and it worked after we moved the cover up
or down don't remember exactly.

Your best bet is to download the pdf manual from the Minolta site. Here are
some instructions:
_________________________________
Loading a film holder into the scanner
Before using the scanner, install the DiMAGE Scan Utility. Confirm the front
door of the
scanner is closed and then turn on the scanner. Launch the DiMAGE Scan Utility
before inserting the film holder. Do not insert the film holder into the
scanner while the
utility software is launching or the scanner is initializing; the indicator
lamp blinks
during this period.
When the indicator lamp glows steadily, open the
front door until the top is aligned with the 35mm
film-holder mark (1).

--------------------------------

Hope this helps
Rosita

"mademedia" wrote

Installation completes and computer finds new hardware, but when I go to
start up the software, I get:

error = 4
could not connect to device

Hi,

It has something to do with the cover that protects the opening.
A friend of mine had the same problem and it worked after we moved the cover up
or down don't remember exactly.

Your best bet is to download the pdf manual from the Minolta site. Here are
some instructions:
_________________________________
Loading a film holder into the scanner
Before using the scanner, install the DiMAGE Scan Utility. Confirm the front
door of the
scanner is closed and then turn on the scanner. Launch the DiMAGE Scan Utility
before inserting the film holder. Do not insert the film holder into the
scanner while the
utility software is launching or the scanner is initializing; the indicator
lamp blinks
during this period.
When the indicator lamp glows steadily, open the
front door until the top is aligned with the 35mm
film-holder mark (1).

--------------------------------

Hope this helps
Rosita

Hey all,



Turns out all was fine with unit. For some reason it was incompatible with
my USB ports which are native to my motherboard. I was able to try the unit
on another PC and got it running. So I went to Comp USA, bought a PCI USB
Card to run it through and Eureka!



Unit is up and running and I am playing with it now.



Later,



Nick


"Jer" wrote in message
...
mademedia wrote:

Anyone have any ideas why my brand new scanner isn't working.

I am running XP SP2.
Plenty of RAM and HD space.

Installation completes and computer finds new hardware, but when I go to
start up the software, I get:

error = 4
could not connect to device

Any ideas?

Your help is greatly appreciated.

Nick

Caught in the cross fire of the digital revolution


Sounds like the softwre isn't looking for the scanner on the correct
interface, so check to see if there's an option for this. or maybe you
just need to jiggle something.


--
jer email reply - I am not a 'ten'

Hey all,



Turns out all was fine with unit. For some reason it was incompatible with
my USB ports which are native to my motherboard. I was able to try the unit
on another PC and got it running. So I went to Comp USA, bought a PCI USB
Card to run it through and Eureka!



Unit is up and running and I am playing with it now.



Later,



Nick


"Jer" wrote in message
...
mademedia wrote:

Anyone have any ideas why my brand new scanner isn't working.

I am running XP SP2.
Plenty of RAM and HD space.

Installation completes and computer finds new hardware, but when I go to
start up the software, I get:

error = 4
could not connect to device

Any ideas?

Your help is greatly appreciated.

Nick

Caught in the cross fire of the digital revolution


Sounds like the softwre isn't looking for the scanner on the correct
interface, so check to see if there's an option for this. or maybe you
just need to jiggle something.


--
jer email reply - I am not a 'ten'