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#91
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Problem saving screen profile file.
On Tue, 25 Aug 2015 15:59:05 +1200, Eric Stevens
wrote: On Sun, 23 Aug 2015 23:21:41 -0700, Bill W wrote: On Mon, 24 Aug 2015 17:00:04 +1200, Eric Stevens wrote: On Sun, 23 Aug 2015 15:18:07 -0700, Bill W wrote: On Mon, 24 Aug 2015 08:23:23 +1200, Eric Stevens wrote: On Sun, 23 Aug 2015 10:34:26 -0400, nospam wrote: In article , Eric Stevens wrote: I don't think this is Datacolor's fault. it doesn't matter whose fault it is. if there's an actual problem with the app (and not just your system), then it will get fixed, most likely by datacolor since microsoft isn't likely to change anything. if it only happens on your system, then there's nothing for either company to fix. See http://tinyurl.com/nsrqlaa Since the one you cite is from 2012, and there has been no increase in the reports of this problem, I'm starting to think, too, that it's your computer. Have you tried mainboard driver updates, and a bios update? Did you run the Spyder install program as an administrator? Did you check the permissions for the folder that the software is trying to save to? Dell maintains a program of driver updates so, initially, I thought I was OK there. But now I have discovered the Dell diagnostic and update software doesn't work and I wonder if the Evil Empire is to blame. In any case I have gone back to Windows 7 for the time being. The interesting thing is that Microsoft says my machine is OK for Windows 10 but Dell says it haas never been checked for suitability d that some drivers will need updating. I put 10 on a laptop that wasn't supported for even Win8, and everything works. I also had put 8.1 on an unsupported computer, and everything was fine. I'd ignore Dell's comments, and just use 10, and update everything you can update. I'm intrigued by the fact that while I can download and install Windows 10 immediately, Microsoft talks about days or weeks. Maybe they are gatheering together a package of suitable updates for me before they give me Windows 10? Who knows? Certainly not me. I believe it's all the same. What you downloaded is what MS would send to you in time. In fact, now that it's installed, MS might never notify you. You should be able to go to Dell's website and get any available updates manually. Funny thing, too, I updated 2 of 3 computers to 10, but the last one is the first one I put on the "notify me" list, and it's not ready yet. I'm too lazy to download the file myself. I've got one more thing I'm going to laboriously apply and after that I'm going back to 10 irrespective of whether the problem is fixed or not. All this stuff got me worried, so I did a Spyder 4 calibration, and everything worked fine. It's something with your computer. Well yours, and that one other guy. |
#92
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Problem saving screen profile file.
On Tue, 25 Aug 2015 15:56:24 +1200, Eric Stevens
wrote: On Mon, 24 Aug 2015 17:00:04 +1200, Eric Stevens wrote: Dell maintains a program of driver updates so, initially, I thought I was OK there. But now I have discovered the Dell diagnostic and update software doesn't work and I wonder if the Evil Empire is to blame. I forgive Bill Gates. I don't think it's him. Whatever has happened turned off file scanning in McAfee and refused to let me turn it back on. I had to completely uninstall and then reinstall before McAfee would work properly again. Instead of relying on Dell I have got stuck in with Driver Detective. While that found a few out of date drivers, updating them has made no difference to my basic problem. I'm going to bring up folder permissions again. If you Google this, there will be examples of what the folder with your calibration file should look like. If something went awry with a group policy, or possibly just some folders, that might cause this. You have to drill pretty far down into the permissions windows to check everything. And I would still check for at least a bios update on the Dell site, even if you don't want to check for all mainboard drivers. |
#93
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Problem saving screen profile file.
On Mon, 24 Aug 2015 23:42:16 -0700, Bill W
wrote: On Tue, 25 Aug 2015 15:59:05 +1200, Eric Stevens wrote: On Sun, 23 Aug 2015 23:21:41 -0700, Bill W wrote: On Mon, 24 Aug 2015 17:00:04 +1200, Eric Stevens wrote: On Sun, 23 Aug 2015 15:18:07 -0700, Bill W wrote: On Mon, 24 Aug 2015 08:23:23 +1200, Eric Stevens wrote: On Sun, 23 Aug 2015 10:34:26 -0400, nospam wrote: In article , Eric Stevens wrote: I don't think this is Datacolor's fault. it doesn't matter whose fault it is. if there's an actual problem with the app (and not just your system), then it will get fixed, most likely by datacolor since microsoft isn't likely to change anything. if it only happens on your system, then there's nothing for either company to fix. See http://tinyurl.com/nsrqlaa Since the one you cite is from 2012, and there has been no increase in the reports of this problem, I'm starting to think, too, that it's your computer. Have you tried mainboard driver updates, and a bios update? Did you run the Spyder install program as an administrator? Did you check the permissions for the folder that the software is trying to save to? Dell maintains a program of driver updates so, initially, I thought I was OK there. But now I have discovered the Dell diagnostic and update software doesn't work and I wonder if the Evil Empire is to blame. In any case I have gone back to Windows 7 for the time being. The interesting thing is that Microsoft says my machine is OK for Windows 10 but Dell says it haas never been checked for suitability d that some drivers will need updating. I put 10 on a laptop that wasn't supported for even Win8, and everything works. I also had put 8.1 on an unsupported computer, and everything was fine. I'd ignore Dell's comments, and just use 10, and update everything you can update. I'm intrigued by the fact that while I can download and install Windows 10 immediately, Microsoft talks about days or weeks. Maybe they are gatheering together a package of suitable updates for me before they give me Windows 10? Who knows? Certainly not me. I believe it's all the same. What you downloaded is what MS would send to you in time. In fact, now that it's installed, MS might never notify you. You should be able to go to Dell's website and get any available updates manually. Funny thing, too, I updated 2 of 3 computers to 10, but the last one is the first one I put on the "notify me" list, and it's not ready yet. I'm too lazy to download the file myself. I've got one more thing I'm going to laboriously apply and after that I'm going back to 10 irrespective of whether the problem is fixed or not. All this stuff got me worried, so I did a Spyder 4 calibration, and everything worked fine. It's something with your computer. Well yours, and that one other guy. I agree - but what the hell is it? -- Regards, Eric Stevens |
#94
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Problem saving screen profile file.
On Mon, 24 Aug 2015 23:51:12 -0700, Bill W
wrote: On Tue, 25 Aug 2015 15:56:24 +1200, Eric Stevens wrote: On Mon, 24 Aug 2015 17:00:04 +1200, Eric Stevens wrote: Dell maintains a program of driver updates so, initially, I thought I was OK there. But now I have discovered the Dell diagnostic and update software doesn't work and I wonder if the Evil Empire is to blame. I forgive Bill Gates. I don't think it's him. Whatever has happened turned off file scanning in McAfee and refused to let me turn it back on. I had to completely uninstall and then reinstall before McAfee would work properly again. Instead of relying on Dell I have got stuck in with Driver Detective. While that found a few out of date drivers, updating them has made no difference to my basic problem. I'm going to bring up folder permissions again. If you Google this, there will be examples of what the folder with your calibration file should look like. If something went awry with a group policy, or possibly just some folders, that might cause this. You have to drill pretty far down into the permissions windows to check everything. Sorry: I should have mentioned this earlier. I went through all this at the very beginning, to the point where I created new users with the ability to get at everything. And I would still check for at least a bios update on the Dell site, even if you don't want to check for all mainboard drivers. Tomorrow. -- Regards, Eric Stevens |
#95
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Problem saving screen profile file.
On Tue, 25 Aug 2015 21:13:42 +1200, Eric Stevens
wrote: On Mon, 24 Aug 2015 23:51:12 -0700, Bill W wrote: On Tue, 25 Aug 2015 15:56:24 +1200, Eric Stevens wrote: On Mon, 24 Aug 2015 17:00:04 +1200, Eric Stevens wrote: Dell maintains a program of driver updates so, initially, I thought I was OK there. But now I have discovered the Dell diagnostic and update software doesn't work and I wonder if the Evil Empire is to blame. I forgive Bill Gates. I don't think it's him. Whatever has happened turned off file scanning in McAfee and refused to let me turn it back on. I had to completely uninstall and then reinstall before McAfee would work properly again. Instead of relying on Dell I have got stuck in with Driver Detective. While that found a few out of date drivers, updating them has made no difference to my basic problem. I'm going to bring up folder permissions again. If you Google this, there will be examples of what the folder with your calibration file should look like. If something went awry with a group policy, or possibly just some folders, that might cause this. You have to drill pretty far down into the permissions windows to check everything. Sorry: I should have mentioned this earlier. I went through all this at the very beginning, to the point where I created new users with the ability to get at everything. That might not be enough. The folder permissions should look like this: http://i.imgur.com/cI8a6OY.jpg Go to the folder that holds the .icm file, right click it, and choose properties. Then to go the security tab, and click "advanced" towards the lower right. Your list should look the same, except I'm not sure if Win7 lists "all application packages" as a user. You can double click any entry to see more details, including more advanced settings, and effective permissions. And I would still check for at least a bios update on the Dell site, even if you don't want to check for all mainboard drivers. Tomorrow. |
#96
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Problem saving screen profile file.
On Tue, 25 Aug 2015 08:28:29 -0700, Bill W
wrote: On Tue, 25 Aug 2015 21:13:42 +1200, Eric Stevens wrote: On Mon, 24 Aug 2015 23:51:12 -0700, Bill W wrote: On Tue, 25 Aug 2015 15:56:24 +1200, Eric Stevens wrote: On Mon, 24 Aug 2015 17:00:04 +1200, Eric Stevens wrote: Dell maintains a program of driver updates so, initially, I thought I was OK there. But now I have discovered the Dell diagnostic and update software doesn't work and I wonder if the Evil Empire is to blame. I forgive Bill Gates. I don't think it's him. Whatever has happened turned off file scanning in McAfee and refused to let me turn it back on. I had to completely uninstall and then reinstall before McAfee would work properly again. Instead of relying on Dell I have got stuck in with Driver Detective. While that found a few out of date drivers, updating them has made no difference to my basic problem. I'm going to bring up folder permissions again. If you Google this, there will be examples of what the folder with your calibration file should look like. If something went awry with a group policy, or possibly just some folders, that might cause this. You have to drill pretty far down into the permissions windows to check everything. Sorry: I should have mentioned this earlier. I went through all this at the very beginning, to the point where I created new users with the ability to get at everything. That might not be enough. The folder permissions should look like this: http://i.imgur.com/cI8a6OY.jpg Yep. Got there at a very early stage. Did that. Go to the folder that holds the .icm file, right click it, and choose properties. Then to go the security tab, and click "advanced" towards the lower right. Your list should look the same, except I'm not sure if Win7 lists "all application packages" as a user. You can double click any entry to see more details, including more advanced settings, and effective permissions. And I would still check for at least a bios update on the Dell site, even if you don't want to check for all mainboard drivers. Tomorrow. Done. The problem remains. :-( -- Regards, Eric Stevens |
#97
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Problem saving screen profile file.
On Wed, 26 Aug 2015 12:06:42 +1200, Eric Stevens
wrote: On Tue, 25 Aug 2015 08:28:29 -0700, Bill W wrote: On Tue, 25 Aug 2015 21:13:42 +1200, Eric Stevens wrote: On Mon, 24 Aug 2015 23:51:12 -0700, Bill W wrote: On Tue, 25 Aug 2015 15:56:24 +1200, Eric Stevens wrote: On Mon, 24 Aug 2015 17:00:04 +1200, Eric Stevens wrote: Dell maintains a program of driver updates so, initially, I thought I was OK there. But now I have discovered the Dell diagnostic and update software doesn't work and I wonder if the Evil Empire is to blame. I forgive Bill Gates. I don't think it's him. Whatever has happened turned off file scanning in McAfee and refused to let me turn it back on. I had to completely uninstall and then reinstall before McAfee would work properly again. Instead of relying on Dell I have got stuck in with Driver Detective. While that found a few out of date drivers, updating them has made no difference to my basic problem. I'm going to bring up folder permissions again. If you Google this, there will be examples of what the folder with your calibration file should look like. If something went awry with a group policy, or possibly just some folders, that might cause this. You have to drill pretty far down into the permissions windows to check everything. Sorry: I should have mentioned this earlier. I went through all this at the very beginning, to the point where I created new users with the ability to get at everything. That might not be enough. The folder permissions should look like this: http://i.imgur.com/cI8a6OY.jpg Yep. Got there at a very early stage. Did that. Go to the folder that holds the .icm file, right click it, and choose properties. Then to go the security tab, and click "advanced" towards the lower right. Your list should look the same, except I'm not sure if Win7 lists "all application packages" as a user. You can double click any entry to see more details, including more advanced settings, and effective permissions. And I would still check for at least a bios update on the Dell site, even if you don't want to check for all mainboard drivers. Tomorrow. Done. The problem remains. :-( Okay, I think I've become as obsessed with this as you have. I don't know if you've already tried this, but if not, go to the file location for the executable, or the shortcut, but not the shortcut in the taskbar (the one that looks like the Spyder), right click it, and choose "run as administrator", and try another calibration. If you ever get this fixed, you need to tell everyone what it was. And you are NOT allowed to reinstall Windows... |
#98
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Problem saving screen profile file.
On Tue, 25 Aug 2015 19:05:37 -0700, Bill W
wrote: On Wed, 26 Aug 2015 12:06:42 +1200, Eric Stevens wrote: On Tue, 25 Aug 2015 08:28:29 -0700, Bill W wrote: On Tue, 25 Aug 2015 21:13:42 +1200, Eric Stevens wrote: On Mon, 24 Aug 2015 23:51:12 -0700, Bill W wrote: On Tue, 25 Aug 2015 15:56:24 +1200, Eric Stevens wrote: On Mon, 24 Aug 2015 17:00:04 +1200, Eric Stevens wrote: Dell maintains a program of driver updates so, initially, I thought I was OK there. But now I have discovered the Dell diagnostic and update software doesn't work and I wonder if the Evil Empire is to blame. I forgive Bill Gates. I don't think it's him. Whatever has happened turned off file scanning in McAfee and refused to let me turn it back on. I had to completely uninstall and then reinstall before McAfee would work properly again. Instead of relying on Dell I have got stuck in with Driver Detective. While that found a few out of date drivers, updating them has made no difference to my basic problem. I'm going to bring up folder permissions again. If you Google this, there will be examples of what the folder with your calibration file should look like. If something went awry with a group policy, or possibly just some folders, that might cause this. You have to drill pretty far down into the permissions windows to check everything. Sorry: I should have mentioned this earlier. I went through all this at the very beginning, to the point where I created new users with the ability to get at everything. That might not be enough. The folder permissions should look like this: http://i.imgur.com/cI8a6OY.jpg Yep. Got there at a very early stage. Did that. Go to the folder that holds the .icm file, right click it, and choose properties. Then to go the security tab, and click "advanced" towards the lower right. Your list should look the same, except I'm not sure if Win7 lists "all application packages" as a user. You can double click any entry to see more details, including more advanced settings, and effective permissions. And I would still check for at least a bios update on the Dell site, even if you don't want to check for all mainboard drivers. Tomorrow. Done. The problem remains. :-( Okay, I think I've become as obsessed with this as you have. I don't know if you've already tried this, but if not, go to the file location for the executable, or the shortcut, but not the shortcut in the taskbar (the one that looks like the Spyder), right click it, and choose "run as administrator", and try another calibration. If you ever get this fixed, you need to tell everyone what it was. And you are NOT allowed to reinstall Windows... You have almost hit the nail on the head. When I first set up my account on this computer I gave myself adnistrator powers. For that reason I never saw any point in selecting 'Run as Administrator'. After all, I already was one. Having had only brief and reluctant contact with Vista I did not realise that from that point, as far as MS is concerned, there are administrators, Administrators and ADMINISTRATORS. In order to run Spyder I had promote myself from administrator to Administrator by clicking the 'Run as Administrator' option. Thanks to you, I have now found that 'Run as Administrator' enables me to save profiles even when working from the shortcut link. I must say that I remain puzzled. For nearly five years I have successfuly started Spyder 4 from the shortcut without invoking 'Run as Administrator' and then, all of a sudden, I have to take that extra step. I'm not aware that Spyder 4 had changed and in any case I have not downloaded a newer version as far as I am aware. I still come back to one of my earliest suspicions: the Evil Empire has changed something. My simple misunderstanding of the various grades of administrator have lead me through awful strife. Here is a summary: I have tried: * Right-clicked to select "Run as Administrator". (I have never invoked the hidden elevated administrator.) * changing the name of the profile * creating a new user id with administrator powers * closing down my antivirus software. * changing file permissions * deleting old versions of Spyder * making a clean install of Spyder 5 Pro * closing all startup items except my screen's Catalyst control center (which has not been updated for years). * shutting down all non-Microsoft services. * updated all drivers (Driver Detective) * updated BIOS * deleting all software installed between 8 May and 16 June 2015 (except MS updates). None of it made any difference. I have since installed Windows 10 and while I could not save a profile I was intrigued to note that the error message from DataColor now is "SaveProfileUsingICM.InstallColorProfile failed [C:\Windows\System32\Spool\\drivers\color\D U2410-1.ICM " This is a different error but I still couldn't save a profile. But thanks to you, now I can. And I have nice shiny new software to show for it. -- Regards, Eric Stevens |
#99
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Problem saving screen profile file.
On Thu, 27 Aug 2015 13:49:31 +1200, Eric Stevens
wrote: On Tue, 25 Aug 2015 19:05:37 -0700, Bill W wrote: On Wed, 26 Aug 2015 12:06:42 +1200, Eric Stevens wrote: On Tue, 25 Aug 2015 08:28:29 -0700, Bill W wrote: On Tue, 25 Aug 2015 21:13:42 +1200, Eric Stevens wrote: On Mon, 24 Aug 2015 23:51:12 -0700, Bill W wrote: On Tue, 25 Aug 2015 15:56:24 +1200, Eric Stevens wrote: On Mon, 24 Aug 2015 17:00:04 +1200, Eric Stevens wrote: Dell maintains a program of driver updates so, initially, I thought I was OK there. But now I have discovered the Dell diagnostic and update software doesn't work and I wonder if the Evil Empire is to blame. I forgive Bill Gates. I don't think it's him. Whatever has happened turned off file scanning in McAfee and refused to let me turn it back on. I had to completely uninstall and then reinstall before McAfee would work properly again. Instead of relying on Dell I have got stuck in with Driver Detective. While that found a few out of date drivers, updating them has made no difference to my basic problem. I'm going to bring up folder permissions again. If you Google this, there will be examples of what the folder with your calibration file should look like. If something went awry with a group policy, or possibly just some folders, that might cause this. You have to drill pretty far down into the permissions windows to check everything. Sorry: I should have mentioned this earlier. I went through all this at the very beginning, to the point where I created new users with the ability to get at everything. That might not be enough. The folder permissions should look like this: http://i.imgur.com/cI8a6OY.jpg Yep. Got there at a very early stage. Did that. Go to the folder that holds the .icm file, right click it, and choose properties. Then to go the security tab, and click "advanced" towards the lower right. Your list should look the same, except I'm not sure if Win7 lists "all application packages" as a user. You can double click any entry to see more details, including more advanced settings, and effective permissions. And I would still check for at least a bios update on the Dell site, even if you don't want to check for all mainboard drivers. Tomorrow. Done. The problem remains. :-( Okay, I think I've become as obsessed with this as you have. I don't know if you've already tried this, but if not, go to the file location for the executable, or the shortcut, but not the shortcut in the taskbar (the one that looks like the Spyder), right click it, and choose "run as administrator", and try another calibration. If you ever get this fixed, you need to tell everyone what it was. And you are NOT allowed to reinstall Windows... You have almost hit the nail on the head. When I first set up my account on this computer I gave myself adnistrator powers. For that reason I never saw any point in selecting 'Run as Administrator'. After all, I already was one. Having had only brief and reluctant contact with Vista I did not realise that from that point, as far as MS is concerned, there are administrators, Administrators and ADMINISTRATORS. In order to run Spyder I had promote myself from administrator to Administrator by clicking the 'Run as Administrator' option. Thanks to you, I have now found that 'Run as Administrator' enables me to save profiles even when working from the shortcut link. I must say that I remain puzzled. For nearly five years I have successfuly started Spyder 4 from the shortcut without invoking 'Run as Administrator' and then, all of a sudden, I have to take that extra step. I'm not aware that Spyder 4 had changed and in any case I have not downloaded a newer version as far as I am aware. I still come back to one of my earliest suspicions: the Evil Empire has changed something. My simple misunderstanding of the various grades of administrator have lead me through awful strife. Here is a summary: I have tried: * Right-clicked to select "Run as Administrator". (I have never invoked the hidden elevated administrator.) * changing the name of the profile * creating a new user id with administrator powers * closing down my antivirus software. * changing file permissions * deleting old versions of Spyder * making a clean install of Spyder 5 Pro * closing all startup items except my screen's Catalyst control center (which has not been updated for years). * shutting down all non-Microsoft services. * updated all drivers (Driver Detective) * updated BIOS * deleting all software installed between 8 May and 16 June 2015 (except MS updates). None of it made any difference. I have since installed Windows 10 and while I could not save a profile I was intrigued to note that the error message from DataColor now is "SaveProfileUsingICM.InstallColorProfile failed [C:\Windows\System32\Spool\\drivers\color\D U2410-1.ICM " This is a different error but I still couldn't save a profile. But thanks to you, now I can. And I have nice shiny new software to show for it. Whew. Well, I'm pretty sure I wasn't the only one, or the first one, to bring up the permissions thing, but I don't think the others became as stupidly obsessed with the matter... Anyway, if you ever decide to clean up the user accounts/permissions thing, there's a lot of info on the web, including using the command line to invoke the super-special-double-secret-administrator account. Also, as a workaround, you can try this: create a shortcut to the executable, right click and choose properties, go to the "shortcut" tab on top, then click on "Advanced", and click the "run as administrator" box. If that works, it'll save you a couple of steps each time. And regarding MS, I do believe their permission issue is a convoluted mess, but I'm not an IT guy, so what do I know? So I think it might have been a combination of something else, along with one of their updates that caused this. And if you're a nice guy, you can tell Datacolor what you found. |
#100
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Problem saving screen profile file.
On Wed, 26 Aug 2015 21:43:07 -0700, Bill W
wrote: --- snip --- I have since installed Windows 10 and while I could not save a profile I was intrigued to note that the error message from DataColor now is "SaveProfileUsingICM.InstallColorProfile failed [C:\Windows\System32\Spool\\drivers\color\D U2410-1.ICM " This is a different error but I still couldn't save a profile. But thanks to you, now I can. And I have nice shiny new software to show for it. Whew. Well, I'm pretty sure I wasn't the only one, or the first one, to bring up the permissions thing, but I don't think the others became as stupidly obsessed with the matter... It wasn't just an ordinary matter of permissions. I know about those things. What fooled me was the imprecision of Microsoft English. I've known about 'Administrator' and associated powers for some 40 years. Although I know I'm not supposed to, I've made a practice of assuming 'administrator' powers from the outset of my contact with Windows (Windows 3.0?). When I first started using Windows 7 I wasn't aware that Microsoft had considerably reduced the power of the ordinary administrator and stowed the powers that are missing in a hidden Super Administrator. Fortunately I soon discovered that. Even less was I aware that Eric Stevens with administrator powers was a being inferior to the group of Windows Administrators. This last bit of ignorance was the source of most of my problems. When is an administrator not an administrator? An administrator is not an administrator when they are also a user. As I have previously said, why should you bother running anything as an administrator when you think you already are. I encountered a similar bit of Microsoft imprecision in their W7 backup module. Without clarification they use the term 'backup' in association with Windows Backup and also the making of a disk image. Anyway, if you ever decide to clean up the user accounts/permissions thing, there's a lot of info on the web, including using the command line to invoke the super-special-double-secret-administrator account. Also, as a workaround, you can try this: create a shortcut to the executable, right click and choose properties, go to the "shortcut" tab on top, then click on "Advanced", and click the "run as administrator" box. If that works, it'll save you a couple of steps each time. And regarding MS, I do believe their permission issue is a convoluted mess, but I'm not an IT guy, so what do I know? So I think it might have been a combination of something else, along with one of their updates that caused this. I'm now quite convinced that it was an update which precipitated all this. And if you're a nice guy, you can tell Datacolor what you found. I'm already a nice guy: I've told three of them. -- Regards, Eric Stevens |
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