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#41
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This is insane - On1 Photo Raw crashes
On Aug 3, 2017, Bill W wrote
(in ): On Thu, 03 Aug 2017 05:23:52 -0700, Savageduck wrote: On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 03:26:50 -0400, wrote: In iganews.com, Savageduck wrote: 2017-07-23 16:05:07 ONQtServer - ONQtServer listening on 58949 this one caught my eye, and after a bit of digging, sure enough, they're using qt, a cross-platform framework. that's not a good sign, as apps written using qt generally suck in all sorts of ways. on the other hand, it has two analytics frameworks, so they know about the crashes. interestingly enough, there is a file in the raw framework that describes the bayer grid for various cameras, and the k3 and k5 are arranged differently. it doesn't actually matter as long as the raw converter knows how to process it, but curious nonetheless. English only please... But more to the point, if I'm not willing to buy a new video card, should I dump this software? It is fundamentally good at what it does, and On1 is usually responsive to this sort of issue, so I would at least find out what On1 support has to say before abandoning it. After all, you have paid for it. I don't think they're very responsive at the moment. Looking again at their first response to my email, it's clear that they were not responding to my issues, but simply replying with boilerplate fixes for crashes. I've sent 3 more emails, and there still has never been any direct response to what I was asking, and no response at all past that first one. Try writing directly to this guy, Nathan Keudell: The other point might be, you may well have a dying video card in need of replacement, and On1 Photo RAW has merely revealed a hardware issue. Just another thought. Well, that's not a bad thought. I have had for a couple of years an issue with the display blacking out for very short times, but I cannot duplicate it, and therefore can't substitute another monitor. So I could have a bad processor or monitor, but I have no idea which. Looking around a bit, I guess I could get a better card for under $150, so it might be worth it. There are a couple of things that are a bit balky in LR, so it might help with those things, too. BTW: Have you tried accessing your Pentax RAW files via the LR On1 Photo RAW 2017 plug-in? -- Regards, Savageduck |
#42
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This is insane - On1 Photo Raw crashes
On Aug 3, 2017, Savageduck wrote
(in iganews.com): On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 05:23:52 -0700, Savageduck wrote: On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 03:26:50 -0400, wrote: In iganews.com, Savageduck wrote: 2017-07-23 16:05:07 ONQtServer - ONQtServer listening on 58949 this one caught my eye, and after a bit of digging, sure enough, they're using qt, a cross-platform framework. that's not a good sign, as apps written using qt generally suck in all sorts of ways. on the other hand, it has two analytics frameworks, so they know about the crashes. interestingly enough, there is a file in the raw framework that describes the bayer grid for various cameras, and the k3 and k5 are arranged differently. it doesn't actually matter as long as the raw converter knows how to process it, but curious nonetheless. English only please... But more to the point, if I'm not willing to buy a new video card, should I dump this software? It is fundamentally good at what it does, and On1 is usually responsive to this sort of issue, so I would at least find out what On1 support has to say before abandoning it. After all, you have paid for it. I don't think they're very responsive at the moment. Looking again at their first response to my email, it's clear that they were not responding to my issues, but simply replying with boilerplate fixes for crashes. I've sent 3 more emails, and there still has never been any direct response to what I was asking, and no response at all past that first one. Try writing directly to this guy, Nathan Keudell: This the other individual who has been helpful for me (but that was back in November 2016). J Michael (on1 The other point might be, you may well have a dying video card in need of replacement, and On1 Photo RAW has merely revealed a hardware issue. Just another thought. Well, that's not a bad thought. I have had for a couple of years an issue with the display blacking out for very short times, but I cannot duplicate it, and therefore can't substitute another monitor. So I could have a bad processor or monitor, but I have no idea which. Looking around a bit, I guess I could get a better card for under $150, so it might be worth it. There are a couple of things that are a bit balky in LR, so it might help with those things, too. BTW: Have you tried accessing your Pentax RAW files via the LR On1 Photo RAW 2017 plug-in? -- Regards, Savageduck |
#43
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This is insane - On1 Photo Raw crashes
On Thu, 03 Aug 2017 18:57:00 -0700, Savageduck
wrote: On Aug 3, 2017, Savageduck wrote (in iganews.com): On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 05:23:52 -0700, Savageduck wrote: On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 03:26:50 -0400, wrote: In iganews.com, Savageduck wrote: 2017-07-23 16:05:07 ONQtServer - ONQtServer listening on 58949 this one caught my eye, and after a bit of digging, sure enough, they're using qt, a cross-platform framework. that's not a good sign, as apps written using qt generally suck in all sorts of ways. on the other hand, it has two analytics frameworks, so they know about the crashes. interestingly enough, there is a file in the raw framework that describes the bayer grid for various cameras, and the k3 and k5 are arranged differently. it doesn't actually matter as long as the raw converter knows how to process it, but curious nonetheless. English only please... But more to the point, if I'm not willing to buy a new video card, should I dump this software? It is fundamentally good at what it does, and On1 is usually responsive to this sort of issue, so I would at least find out what On1 support has to say before abandoning it. After all, you have paid for it. I don't think they're very responsive at the moment. Looking again at their first response to my email, it's clear that they were not responding to my issues, but simply replying with boilerplate fixes for crashes. I've sent 3 more emails, and there still has never been any direct response to what I was asking, and no response at all past that first one. Try writing directly to this guy, Nathan Keudell: This the other individual who has been helpful for me (but that was back in November 2016). J Michael (on1 I appreciate both the names. I'll try them tomorrow or next week. I sent one more email today to support asking if anyone was going to bother replying to me. The other point might be, you may well have a dying video card in need of replacement, and On1 Photo RAW has merely revealed a hardware issue. Just another thought. Well, that's not a bad thought. I have had for a couple of years an issue with the display blacking out for very short times, but I cannot duplicate it, and therefore can't substitute another monitor. So I could have a bad processor or monitor, but I have no idea which. Looking around a bit, I guess I could get a better card for under $150, so it might be worth it. There are a couple of things that are a bit balky in LR, so it might help with those things, too. BTW: Have you tried accessing your Pentax RAW files via the LR On1 Photo RAW 2017 plug-in? |
#44
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This is insane - On1 Photo Raw crashes
On Aug 3, 2017, Bill W wrote
(in ): On Thu, 03 Aug 2017 18:57:00 -0700, Savageduck wrote: On Aug 3, 2017, Savageduck wrote (in iganews.com): On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 05:23:52 -0700, Savageduck wrote: On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 03:26:50 -0400, wrote: In iganews.com, Savageduck wrote: 2017-07-23 16:05:07 ONQtServer - ONQtServer listening on 58949 this one caught my eye, and after a bit of digging, sure enough, they're using qt, a cross-platform framework. that's not a good sign, as apps written using qt generally suck in all sorts of ways. on the other hand, it has two analytics frameworks, so they know about the crashes. interestingly enough, there is a file in the raw framework that describes the bayer grid for various cameras, and the k3 and k5 are arranged differently. it doesn't actually matter as long as the raw converter knows how to process it, but curious nonetheless. English only please... But more to the point, if I'm not willing to buy a new video card, should I dump this software? It is fundamentally good at what it does, and On1 is usually responsive to this sort of issue, so I would at least find out what On1 support has to say before abandoning it. After all, you have paid for it. I don't think they're very responsive at the moment. Looking again at their first response to my email, it's clear that they were not responding to my issues, but simply replying with boilerplate fixes for crashes. I've sent 3 more emails, and there still has never been any direct response to what I was asking, and no response at all past that first one. Try writing directly to this guy, Nathan Keudell: This the other individual who has been helpful for me (but that was back in November 2016). J Michael (on1 I appreciate both the names. I'll try them tomorrow or next week. I sent one more email today to support asking if anyone was going to bother replying to me. J Michael lists himself as *Support Manager* so a complaint regarding lack of response might hit close to home. Though in the couple of times I contacted them they followed up promptly. I believe that Nathan Keudell is higher up on the food chain. The other point might be, you may well have a dying video card in need of replacement, and On1 Photo RAW has merely revealed a hardware issue. Just another thought. Well, that's not a bad thought. I have had for a couple of years an issue with the display blacking out for very short times, but I cannot duplicate it, and therefore can't substitute another monitor. So I could have a bad processor or monitor, but I have no idea which. Looking around a bit, I guess I could get a better card for under $150, so it might be worth it. There are a couple of things that are a bit balky in LR, so it might help with those things, too. BTW: Have you tried accessing your Pentax RAW files via the LR On1 Photo RAW 2017 plug-in? -- Regards, Savageduck |
#45
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This is insane - On1 Photo Raw crashes
On Thu, 03 Aug 2017 13:58:53 -0700, Savageduck
wrote: On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 05:23:52 -0700, Savageduck wrote: On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 03:26:50 -0400, wrote: In iganews.com, Savageduck wrote: 2017-07-23 16:05:07 ONQtServer - ONQtServer listening on 58949 this one caught my eye, and after a bit of digging, sure enough, they're using qt, a cross-platform framework. that's not a good sign, as apps written using qt generally suck in all sorts of ways. on the other hand, it has two analytics frameworks, so they know about the crashes. interestingly enough, there is a file in the raw framework that describes the bayer grid for various cameras, and the k3 and k5 are arranged differently. it doesn't actually matter as long as the raw converter knows how to process it, but curious nonetheless. English only please... But more to the point, if I'm not willing to buy a new video card, should I dump this software? It is fundamentally good at what it does, and On1 is usually responsive to this sort of issue, so I would at least find out what On1 support has to say before abandoning it. After all, you have paid for it. I don't think they're very responsive at the moment. Looking again at their first response to my email, it's clear that they were not responding to my issues, but simply replying with boilerplate fixes for crashes. I've sent 3 more emails, and there still has never been any direct response to what I was asking, and no response at all past that first one. Try writing directly to this guy, Nathan Keudell: The other point might be, you may well have a dying video card in need of replacement, and On1 Photo RAW has merely revealed a hardware issue. Just another thought. Well, that's not a bad thought. I have had for a couple of years an issue with the display blacking out for very short times, but I cannot duplicate it, and therefore can't substitute another monitor. So I could have a bad processor or monitor, but I have no idea which. Looking around a bit, I guess I could get a better card for under $150, so it might be worth it. There are a couple of things that are a bit balky in LR, so it might help with those things, too. BTW: Have you tried accessing your Pentax RAW files via the LR On1 Photo RAW 2017 plug-in? Just now. It works - I did a test resize. Resize is still pretty slow, but I did do an extreme test. I'm convinced now that it's a memory leak. I can no longer duplicate the issue exactly. When I first started, that red car only thing happened over and over and over no matter how many times I closed and opened the program. That would be a very unlikely coincidence, but I guess it's possible. The only thing that's consistent now is that if I keep selecting, zooming and unzooming photos, it will crash, usually within about 20 photos. I also have to think it will happen with the K5 16MP photos if I spend enough time. Maybe even jpg's. I might try later. |
#46
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This is insane - On1 Photo Raw crashes
On Thu, 03 Aug 2017 19:30:39 -0700, Savageduck
wrote: On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 18:57:00 -0700, Savageduck wrote: On Aug 3, 2017, Savageduck wrote (in iganews.com): On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 05:23:52 -0700, Savageduck wrote: On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 03:26:50 -0400, wrote: In iganews.com, Savageduck wrote: 2017-07-23 16:05:07 ONQtServer - ONQtServer listening on 58949 this one caught my eye, and after a bit of digging, sure enough, they're using qt, a cross-platform framework. that's not a good sign, as apps written using qt generally suck in all sorts of ways. on the other hand, it has two analytics frameworks, so they know about the crashes. interestingly enough, there is a file in the raw framework that describes the bayer grid for various cameras, and the k3 and k5 are arranged differently. it doesn't actually matter as long as the raw converter knows how to process it, but curious nonetheless. English only please... But more to the point, if I'm not willing to buy a new video card, should I dump this software? It is fundamentally good at what it does, and On1 is usually responsive to this sort of issue, so I would at least find out what On1 support has to say before abandoning it. After all, you have paid for it. I don't think they're very responsive at the moment. Looking again at their first response to my email, it's clear that they were not responding to my issues, but simply replying with boilerplate fixes for crashes. I've sent 3 more emails, and there still has never been any direct response to what I was asking, and no response at all past that first one. Try writing directly to this guy, Nathan Keudell: This the other individual who has been helpful for me (but that was back in November 2016). J Michael (on1 I appreciate both the names. I'll try them tomorrow or next week. I sent one more email today to support asking if anyone was going to bother replying to me. J Michael lists himself as *Support Manager* so a complaint regarding lack of response might hit close to home. Though in the couple of times I contacted them they followed up promptly. I believe that Nathan Keudell is higher up on the food chain. The other point might be, you may well have a dying video card in need of replacement, and On1 Photo RAW has merely revealed a hardware issue. Just another thought. Well, that's not a bad thought. I have had for a couple of years an issue with the display blacking out for very short times, but I cannot duplicate it, and therefore can't substitute another monitor. So I could have a bad processor or monitor, but I have no idea which. Looking around a bit, I guess I could get a better card for under $150, so it might be worth it. There are a couple of things that are a bit balky in LR, so it might help with those things, too. BTW: Have you tried accessing your Pentax RAW files via the LR On1 Photo RAW 2017 plug-in? I mentioned in another reply that I was going to try more photos, both jpg's and K5 (smaller photos), and sure enough, I am now convinced it's a memory leak. It took a LOT more photos to make it happen, but the same sort of crash happened. It has also crossed my mind that no one would have any reason to keep opening, zooming, and moving on to the next photo over and over, but at the same time, that's not how I first saw it, and I had no reason to keep zooming into photos. Anyway, I would probably never see this in normal use, at least not the way it's working now. But I hate the thought of doing a lot of work on a photo, only to have the program crash. I do think, though, that I did not lose the changes I made after any of the crashes. When you are using the filmstrip view, how long does it take to move to the next photo? It takes about 2 full seconds on mine when it's working properly. I think that's really slow, but if it's normal, maybe a new video card won't make any difference. LR isn't much faster, either. |
#47
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This is insane - On1 Photo Raw crashes
On Aug 3, 2017, Bill W wrote
(in ): On Thu, 03 Aug 2017 19:30:39 -0700, Savageduck wrote: BTW: Have you tried accessing your Pentax RAW files via the LR On1 Photo RAW 2017 plug-in? I mentioned in another reply that I was going to try more photos, both jpg's and K5 (smaller photos), and sure enough, I am now convinced it's a memory leak. It took a LOT more photos to make it happen, but the same sort of crash happened. It has also crossed my mind that no one would have any reason to keep opening, zooming, and moving on to the next photo over and over, but at the same time, that's not how I first saw it, and I had no reason to keep zooming into photos. That does seem a tad OCD. Anyway, I would probably never see this in normal use, at least not the way it's working now. But I hate the thought of doing a lot of work on a photo, only to have the program crash. I do think, though, that I did not lose the changes I made after any of the crashes. When you are using the filmstrip view, how long does it take to move to the next photo? For me in Browse mode, moving between photos is immediate. In Develop mode it takes 2-4 seconds depending on file size. It takes about 2 full seconds on mine when it's working properly. I think that's really slow, but if it's normal, maybe a new video card won't make any difference. LR isn't much faster, either. -- Regards, Savageduck |
#48
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This is insane - On1 Photo Raw crashes
On Thu, 03 Aug 2017 20:31:03 -0700, Savageduck
wrote: On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 19:30:39 -0700, Savageduck wrote: BTW: Have you tried accessing your Pentax RAW files via the LR On1 Photo RAW 2017 plug-in? I mentioned in another reply that I was going to try more photos, both jpg's and K5 (smaller photos), and sure enough, I am now convinced it's a memory leak. It took a LOT more photos to make it happen, but the same sort of crash happened. It has also crossed my mind that no one would have any reason to keep opening, zooming, and moving on to the next photo over and over, but at the same time, that's not how I first saw it, and I had no reason to keep zooming into photos. That does seem a tad OCD. Anyway, I would probably never see this in normal use, at least not the way it's working now. But I hate the thought of doing a lot of work on a photo, only to have the program crash. I do think, though, that I did not lose the changes I made after any of the crashes. When you are using the filmstrip view, how long does it take to move to the next photo? For me in Browse mode, moving between photos is immediate. In Develop mode it takes 2-4 seconds depending on file size. It takes about 2 full seconds on mine when it's working properly. I think that's really slow, but if it's normal, maybe a new video card won't make any difference. LR isn't much faster, either. I moved on to trying to use it in a normal manner, and it is easily the buggiest software I have ever used. I might uninstall, and then reinstall like they suggested, but I can't see that helping. It now stops selecting photos in either mode, and the mouse cursor keeps switching between the hand tool and zoom tool with each click, but it won't select a new photo. I wasn't doing anything unusual, just moving around to different photos, and different modules - no zooming at all. And I have 32GB of memory. It makes no sense at all. I was also trying to see if it is 32 or 64 bit software, but there are no choices when downloading. It installs in the folder that has the 64 bit programs, so I assume the only option is 64 bit, but I don't see that mentioned in the requirements. I'm too old for this. All of my other software works just fine on that PC, and some of it is pretty demanding, including video editing software. |
#49
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This is insane - On1 Photo Raw crashes
In article , Bill W
wrote: 2017-07-23 16:05:07 ONQtServer - ONQtServer listening on 58949 this one caught my eye, and after a bit of digging, sure enough, they're using qt, a cross-platform framework. that's not a good sign, as apps written using qt generally suck in all sorts of ways. qt is one of several third party cross-platform frameworks that allow developers to build an app for multiple platforms without rewriting it natively for each one. that makes their life easier, not yours. the downside is it brings all sorts of compromises, including that the resulting app won't look, feel or be as responsive as a native app. it also means that its features are usually the lowest common denominator of all platforms. anything unique to one platform, no matter how useful or powerful it might be, can't be used because it's not available on all of the other platforms. the end result is a substandard app for everyone. Yeah, I Googled it after I first replied. I stumbled across a site where programmers were arguing whether is should be used, and there is no agreement, except that as you say, there are tradeoffs. everything has tradeoffs. I also saw at least a few comments about memory usage issues, but they tended to blame the fact that QT uses C++. that has more to do with ineptness than c++, which is designed to avoid memory issues. Whatever, a bug is a bug, and On1 has them, whether they screwed up with QT or with C++. everything has bugs. the problem is that on1 can only fix their own bugs, not those in qt or any other third party library. the best they can do is complain to qt and hope it gets fixed in a timely manner. if not (as is often the case), they have to come up with a workaround, or worst case, seek alternatives. |
#50
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This is insane - On1 Photo Raw crashes
On Aug 3, 2017, Bill W wrote
(in ): On Thu, 03 Aug 2017 20:31:03 -0700, Savageduck wrote: On Aug 3, 2017, Bill W wrote (in ): On Thu, 03 Aug 2017 19:30:39 -0700, Savageduck wrote: BTW: Have you tried accessing your Pentax RAW files via the LR On1 Photo RAW 2017 plug-in? I mentioned in another reply that I was going to try more photos, both jpg's and K5 (smaller photos), and sure enough, I am now convinced it's a memory leak. It took a LOT more photos to make it happen, but the same sort of crash happened. It has also crossed my mind that no one would have any reason to keep opening, zooming, and moving on to the next photo over and over, but at the same time, that's not how I first saw it, and I had no reason to keep zooming into photos. That does seem a tad OCD. Anyway, I would probably never see this in normal use, at least not the way it's working now. But I hate the thought of doing a lot of work on a photo, only to have the program crash. I do think, though, that I did not lose the changes I made after any of the crashes. When you are using the filmstrip view, how long does it take to move to the next photo? For me in Browse mode, moving between photos is immediate. In Develop mode it takes 2-4 seconds depending on file size. It takes about 2 full seconds on mine when it's working properly. I think that's really slow, but if it's normal, maybe a new video card won't make any difference. LR isn't much faster, either. I moved on to trying to use it in a normal manner, and it is easily the buggiest software I have ever used. I might uninstall, and then reinstall like they suggested, but I can't see that helping. It now stops selecting photos in either mode, and the mouse cursor keeps switching between the hand tool and zoom tool with each click, but it won't select a new photo. I wasn't doing anything unusual, just moving around to different photos, and different modules - no zooming at all. And have 32GB of memory. It makes no sense at all. That is not normal operation. They might actually know something with the uninstall/reinstall advice. It can’t do any harm to follow that advice, and if you don’t do it, guess what the first question they ask is going to be. I was also trying to see if it is 32 or 64 bit software, but there are no choices when downloading. It installs in the folder that has the 64 bit programs, so I assume the only option is 64 bit, but I don't see that mentioned in the requirements. I have always thought of this as a 64 bit app. I'm too old for this. All of my other software works just fine on that PC, and some of it is pretty demanding, including video editing software. Yup! I road test, and use quite a lot of software, and it is frustrating when one does not deliver as advertised. -- Regards, Savageduck |
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