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Surprised at Adorama!
Went on their website to check an item I decided to buy and saw that their
price was the same as another usually reliable online vendor I often buy from-- but Adorama was offering free shipping. So I put one in my cart and start to check out-- only to see shipping charges listed. I retried the order from the beginning and got the same result so I called them and explained the problem. I gave the guy the SKU number and he tells me-- no, that item doesn't have free shipping. No I said, I'm looking right at it and your web page says it's free. Well he says in his best New York way, maybe you're reading it wrong or maybe they just took free shipping off that item. No problem I say-- as long as you take the $6.95 shipping off my order. Then he says $6.95 wasn't all that much money and he wouldn't remove it and I said OK, if that's the way you do business now, goodbye. I hung up and did not complete the order. Is that just an uncooperative CSR-- or a new business model based on bait and switch? I've made many purchases from them and other than the occasional required "confirmation call" so they can try to sell me unwanted add-ons, I've never had any problems. |
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