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Canon S60 ZoomBrowser software
Yesterday I received my first digital camera, a Canon S60. Unfortunately,
Canon's ZoomBrowser EX software (Version 4.6.1) does not run on my fairly vanilla Dell 8300 PC (Win XP Professional). Everything installs ok, but when I run the program it opens for a fraction of a second and immediately closes again. I installed it on another PC I have with the same results. I called Canon tech support this morning, and while they were very nice and made me change all kinds of settings on my PC (popup blocker, startup group, etc.) and had me uninstall and reinstall it, it did not fix the problem. Does anyone have any ideas what could cause this? Without the software I cannot use RAW mode, which I would like to do. Jesko Waniek |
#2
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In article ,
Jesko Waniek wrote: Yesterday I received my first digital camera, a Canon S60. Unfortunately, Canon's ZoomBrowser EX software (Version 4.6.1) does not run on my fairly vanilla Dell 8300 PC (Win XP Professional). Everything installs ok, but when I run the program it opens for a fraction of a second and immediately closes again. I installed it on another PC I have with the same results. I called Canon tech support this morning, and while they were very nice and made me change all kinds of settings on my PC (popup blocker, startup group, etc.) and had me uninstall and reinstall it, it did not fix the problem. Does anyone have any ideas what could cause this? Without the software I cannot use RAW mode, which I would like to do. Jesko Waniek There are other programs that understand RAW. On Mac I use GraphicConverter (www.lemkesoft.de), I am sure there are numerous programs that can do the same on Windows (PaintShop Pro?) Wouter -- Wouter F. Wessels Gouda, the Netherlands http://www.wwessels.cistron.nl/picofday.shtml |
#3
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In article ,
Jesko Waniek wrote: Yesterday I received my first digital camera, a Canon S60. Unfortunately, Canon's ZoomBrowser EX software (Version 4.6.1) does not run on my fairly vanilla Dell 8300 PC (Win XP Professional). Everything installs ok, but when I run the program it opens for a fraction of a second and immediately closes again. I installed it on another PC I have with the same results. I called Canon tech support this morning, and while they were very nice and made me change all kinds of settings on my PC (popup blocker, startup group, etc.) and had me uninstall and reinstall it, it did not fix the problem. Does anyone have any ideas what could cause this? Without the software I cannot use RAW mode, which I would like to do. Jesko Waniek There are other programs that understand RAW. On Mac I use GraphicConverter (www.lemkesoft.de), I am sure there are numerous programs that can do the same on Windows (PaintShop Pro?) Wouter -- Wouter F. Wessels Gouda, the Netherlands http://www.wwessels.cistron.nl/picofday.shtml |
#4
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On Fri, 20 Aug 2004 13:41:19 +0200, Gisle Hannemyr
wrote: Currently, I am not aware of any 3rd party RAW converters for S60 that will run on Windows (somebody suggested you look at PSP - AFAIK PSP don't support /any/ camera RAW formats). PSP 9, currently in beta, supports the following RAW file formats: Canon 300D Rebel Canon D30 Canon D60 Canon 10D Canon D1X Canon 1D Canon 1Ds Canon Powershot G3 Canon Powershot G5 Nikon D1 Nikon D1h Nikon D100 Nikon D2h Nikon D1X Olympus 5050 Olympus 5060 Olympus E1 Olympus E10 Olympus E20 Fuji S2 Pro Fuji S7000 Pentax *ist Minolta A1 Minolta A2 Not brilliantly, but satisfactorily. HTH. |
#5
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On Fri, 20 Aug 2004 13:41:19 +0200, Gisle Hannemyr
wrote: Currently, I am not aware of any 3rd party RAW converters for S60 that will run on Windows (somebody suggested you look at PSP - AFAIK PSP don't support /any/ camera RAW formats). PSP 9, currently in beta, supports the following RAW file formats: Canon 300D Rebel Canon D30 Canon D60 Canon 10D Canon D1X Canon 1D Canon 1Ds Canon Powershot G3 Canon Powershot G5 Nikon D1 Nikon D1h Nikon D100 Nikon D2h Nikon D1X Olympus 5050 Olympus 5060 Olympus E1 Olympus E10 Olympus E20 Fuji S2 Pro Fuji S7000 Pentax *ist Minolta A1 Minolta A2 Not brilliantly, but satisfactorily. HTH. |
#6
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Gisle Hannemyr wrote in
: I don't have a fix for your problem. I've used Zoombrowser EX since ver. 3.something (I now run 4.6.1) on a similar computer to yours. (a HP Compaq D530m Win XP Professional SP1 w./ 1 Gbyte RAM) and have So far, I've had no problems with its stability. The only thing I can think of is that you have too little free memory for Zoombrowser EX to start. How much RAM do you have, and how much is grabbed by stuff that automatically launches at boot time? To convert RAW, you don't want the Zoombrowser EX - you want the Canon File Viewer Utility (FVU). This is shipped with the camera on he same CD-ROM that you installed Zoombrowser from. You usually launch the FVU from Zoombrowser EX, but it works just as fine standalone. Thanks, Gisle. I don't believe it's a memory problem. My PC has 512 MB of RAM. As per Canon's support technician I also rebooted the machine "clean" without all the startup stuff, and it made no difference. What makes me suspicious is that I installed the program an another machine with exactly the same results. Maybe something is wrong with the CD, or the data being copied from it. I think I will request a replacement CD and see what happens. As far as the File Viewer Utility is concerned -- I don't see that anywhere on the CD. There is only something called RawTask, but that does not run without ZoomBrowser. At least the uploading works... Jesko |
#7
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[posted and mailed]
[posted and mailed] Jesko Waniek wrote in 8.18: Thanks, Gisle. I don't believe it's a memory problem. My PC has 512 MB of RAM. As per Canon's support technician I also rebooted the machine "clean" without all the startup stuff, and it made no difference. What makes me suspicious is that I installed the program an another machine with exactly the same results. Maybe something is wrong with the CD, or the data being copied from it. I think I will request a replacement CD and see what happens. As far as the File Viewer Utility is concerned -- I don't see that anywhere on the CD. There is only something called RawTask, but that does not run without ZoomBrowser. The latest versions of all Canon utilities including Zoombrowser are available for downloading on the Canon USA website.(www.canonusa.com) Try downloading and installing the latest version and see if it works. It's better than waiting for a new CD. Jack |
#8
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On Sat, 21 Aug 2004 11:03:25 -0500, Jack wrote:
[posted and mailed] [posted and mailed] Jesko Waniek wrote in 88.18: Thanks, Gisle. I don't believe it's a memory problem. My PC has 512 MB of RAM. As per Canon's support technician I also rebooted the machine "clean" without all the startup stuff, and it made no difference. What makes me suspicious is that I installed the program an another machine with exactly the same results. Maybe something is wrong with the CD, or the data being copied from it. I think I will request a replacement CD and see what happens. As far as the File Viewer Utility is concerned -- I don't see that anywhere on the CD. There is only something called RawTask, but that does not run without ZoomBrowser. The latest versions of all Canon utilities including Zoombrowser are available for downloading on the Canon USA website.(www.canonusa.com) Try downloading and installing the latest version and see if it works. It's better than waiting for a new CD. Jack Great - not everybody lives in USA. Canon is really a friendly company. Must remember that next time I update a camera. For your information, my stats a Win 2000, Pentium 4 2.4 Ghz 1 Gb memory,ADSL 200+200 GB of disc space,Oly C2100UZ,Optio S,Sony 355E, Canon S1. Burners CD and DVD (Sony make) Borge Pedersen :-) Perth, Australia remove SPAM and underlines for email http://www.members.iinet.net.au/~borge |
#9
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In the meantime, the mystery has been solved thanks to a very knowledgable
tech. support guy at Canon USA. The problems lies somewhere in a corrupt user account. When I log off from my usual account and log back on with another account, the software works. While that is still somewhat strange, it's not really much of a problem. Jesko |
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