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#281
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Is Your Browser Color Managed?
In article , Floyd L. Davidson
wrote: Nospam is totally clueless. Trouble ticket systems That don't differentiate between business and residental. The tech with the windshield wipers may never even know what was being worked on the tech doesn't need to know nor does he decide what to fix. he gets sent out to fix something and he fixes it. Usually the tech is exactly the person who chooses which trouble ticket gets attention. Any other way results in *stupid* mistakes being made. no. I've been intimately involved in the design and implementation of large trouble ticket systems. I once wrote a "white paper" for management detailing what a trouble ticket system required, and why. I was a "beta tester" for a web based trouble ticket system (costing millions) that ATT designed and had up and running but never implemented, and then a user of two of the later replacements for it (in the middle 1990's). that has nothing whatsoever to do with offering business & residential class service. nothing at all. Are you really that naive and unaware of what we are talking about? Trouble ticket systems are the *core* of how "service" is managed! are you really that naive that the trouble ticket system has absolutely nothing to do with the class of service a provider offers? the simple fact is that business class customers will have their issues resolved faster than residential customers, often substantially faster. some residential customers consider that to be worth the extra cost and have business service at home, without a business. |
#282
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Is Your Browser Color Managed?
In article , Floyd L. Davidson
wrote: It's always been my experience that there are not only different phone numbers for residential and business service, but there are also different tech departments. It's also been my experience that response times are *much* faster for business lines. What perspective is your "experience"? Ever work in the telecom industry, or did you observe this as a customer? I have never even seen a telcom company with different departments for residential and business services. Some numbers may be in blocks, but that isn't based on type of service, it's base on how many lines any given customer orders. just because you haven't seen it doesn't mean it doesn't exist. verizon, pacific bell, centurylink and comcast have separate departments for business service. others do too. I think you are mistaken. you think wrong. i'm definitely not mistaken. Different sales departments, different marketing, and the entire customer service arena. that's exactly what i said! so much for your thinking. But when it comes to top tier repair technicians, they are not differentiated. that was never the issue. Routine trouble tickets are handled on a first come first serve basis, and obviously if there is a problem that puts it on hold it goes back into the que. in general, business customers will have their issue resolved much sooner than residential customers, typically within a couple of hours. it's one of the benefits for paying more. Bull****. it's not bull****. some residential customers get business class service because of the faster response time, among other features. |
#283
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Is Your Browser Color Managed?
nospam wrote:
In article , Floyd L. Davidson wrote: Nospam is totally clueless. Trouble ticket systems That don't differentiate between business and residental. The tech with the windshield wipers may never even know what was being worked on the tech doesn't need to know nor does he decide what to fix. he gets sent out to fix something and he fixes it. Usually the tech is exactly the person who chooses which trouble ticket gets attention. Any other way results in *stupid* mistakes being made. no. I've been intimately involved in the design and implementation of large trouble ticket systems. I once wrote a "white paper" for management detailing what a trouble ticket system required, and why. I was a "beta tester" for a web based trouble ticket system (costing millions) that ATT designed and had up and running but never implemented, and then a user of two of the later replacements for it (in the middle 1990's). that has nothing whatsoever to do with offering business & residential class service. nothing at all. Are you really that naive and unaware of what we are talking about? Trouble ticket systems are the *core* of how "service" is managed! are you really that naive that the trouble ticket system has absolutely nothing to do with the class of service a provider offers? the simple fact is that business class customers will have their issues resolved faster than residential customers, often substantially faster. some residential customers consider that to be worth the extra cost and have business service at home, without a business. You have no idea at all about how "issues resolved faster" would happen Please sit in the corner and listen. -- Floyd L. Davidson http://www.apaflo.com/ Utqiagvik (Barrow, Alaska) |
#284
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Is Your Browser Color Managed?
nospam wrote:
In article , Floyd L. Davidson wrote: It's always been my experience that there are not only different phone numbers for residential and business service, but there are also different tech departments. It's also been my experience that response times are *much* faster for business lines. What perspective is your "experience"? Ever work in the telecom industry, or did you observe this as a customer? I have never even seen a telcom company with different departments for residential and business services. Some numbers may be in blocks, but that isn't based on type of service, it's base on how many lines any given customer orders. just because you haven't seen it doesn't mean it doesn't exist. verizon, pacific bell, centurylink and comcast have separate departments for business service. others do too. I think you are mistaken. you think wrong. i'm definitely not mistaken. Different sales departments, different marketing, and the entire customer service arena. that's exactly what i said! so much for your thinking. But when it comes to top tier repair technicians, they are not differentiated. that was never the issue. Wow, are you really that dumb? Who fixes problems, suppossedly faster? Routine trouble tickets are handled on a first come first serve basis, and obviously if there is a problem that puts it on hold it goes back into the que. in general, business customers will have their issue resolved much sooner than residential customers, typically within a couple of hours. it's one of the benefits for paying more. Bull****. it's not bull****. some residential customers get business class service because of the faster response time, among other features. Due to ignorance, because what you are claiming is bull****. -- Floyd L. Davidson http://www.apaflo.com/ Utqiagvik (Barrow, Alaska) |
#285
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Is Your Browser Color Managed?
On Sun, 04 Jun 2017 20:36:15 -0400, nospam
wrote: In article , Eric Stevens wrote: | then charge their customers | far more than they need to. | | except that the samsung galaxy s8 and note 7 (before its recall) sold | for *more* than an equivalent iphone. | | Business 101. The sales price of a good does not depend on it's cost. | | exactly. | | now convince mayayana of that. | | Only after you show me that you have understood where this fits into | the present discussion. Won't happen. For nospam, wrongdoing by anyone but Apple is wrongdoing. But if Apple does the same thing nospam defends it like the child caught stealing cookies who squeals, "But he did it, too!" There's never an actual acknowledgement. His response to the fact that Apple pricegouge their customers is to claim that Samsung pricegouge their customers. you don't understand what price gouging means. neither company price gouges. both companies can't make their products fast enough to meet demand. In which circumstances they can increase their prices considerably above cost and still sell all they make. That doesn't mean they are price gouging and I doubt that many of the buyers feel they have paid too much. true. The problem is that the key to all this wealth is provided by Qualcomm and Qualcomm want to share in the bonanza. But Apple doesn't want to share. absolutely wrong. Then why are they arguing with Qualcomm? and it's not just apple, no matter how much you try to make it that way. There are a number of people who Apple have induced to not pay patent license fees to Qualcomm. qualcomm charges *everyone* (not just apple) based on the price of the entire device, which includes components not from qualcomm. that's wrong. You are bull****ting. You can have no idea of the numbers in the various patent agreements with Qualcomm. If you want to claim that you do, please give a link to each of the relevant license agreements (those which are published) including the monetary data (which is almost never published). qualcomm is only one part of a modern smartphone or tablet and they're entitled to be paid *only* for that part. But, at what rate? under no circumstances is any company (not just qualcomm) entitled to be paid for components or technology they did not create. But they are entitled to be paid for the technology they did create. -- Regards, Eric Stevens |
#286
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Is Your Browser Color Managed?
In article , Floyd L. Davidson
wrote: I've been intimately involved in the design and implementation of large trouble ticket systems. I once wrote a "white paper" for management detailing what a trouble ticket system required, and why. I was a "beta tester" for a web based trouble ticket system (costing millions) that ATT designed and had up and running but never implemented, and then a user of two of the later replacements for it (in the middle 1990's). that has nothing whatsoever to do with offering business & residential class service. nothing at all. Are you really that naive and unaware of what we are talking about? Trouble ticket systems are the *core* of how "service" is managed! are you really that naive that the trouble ticket system has absolutely nothing to do with the class of service a provider offers? the simple fact is that business class customers will have their issues resolved faster than residential customers, often substantially faster. some residential customers consider that to be worth the extra cost and have business service at home, without a business. You have no idea at all about how "issues resolved faster" would happen you don't know what i know, and how it happens is not the issue no matter how hard you try to make it that. the simple fact is that business customers have problems resolved faster. period. Please sit in the corner and listen. take your own advice. |
#287
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Is Your Browser Color Managed?
In article , Floyd L. Davidson
wrote: It's always been my experience that there are not only different phone numbers for residential and business service, but there are also different tech departments. It's also been my experience that response times are *much* faster for business lines. What perspective is your "experience"? Ever work in the telecom industry, or did you observe this as a customer? I have never even seen a telcom company with different departments for residential and business services. Some numbers may be in blocks, but that isn't based on type of service, it's base on how many lines any given customer orders. just because you haven't seen it doesn't mean it doesn't exist. verizon, pacific bell, centurylink and comcast have separate departments for business service. others do too. I think you are mistaken. you think wrong. i'm definitely not mistaken. Different sales departments, different marketing, and the entire customer service arena. that's exactly what i said! so much for your thinking. But when it comes to top tier repair technicians, they are not differentiated. that was never the issue. Wow, are you really that dumb? Who fixes problems, suppossedly faster? the only dumb person in this thread is you. do try to keep up. Routine trouble tickets are handled on a first come first serve basis, and obviously if there is a problem that puts it on hold it goes back into the que. in general, business customers will have their issue resolved much sooner than residential customers, typically within a couple of hours. it's one of the benefits for paying more. Bull****. it's not bull****. some residential customers get business class service because of the faster response time, among other features. Due to ignorance, because what you are claiming is bull****. the only ignorance is yours. nothing i've said is bull****. |
#288
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Is Your Browser Color Managed?
In article , Eric Stevens
wrote: qualcomm charges *everyone* (not just apple) based on the price of the entire device, which includes components not from qualcomm. that's wrong. You are bull****ting. You can have no idea of the numbers in the various patent agreements with Qualcomm. If you want to claim that you do, please give a link to each of the relevant license agreements (those which are published) including the monetary data (which is almost never published). it's not bull**** and i've posted links about it already. qualcomm's fees are currently based on the entire product, which includes technology not from qualcomm. how many times do i have to say that? qualcomm is only one part of a modern smartphone or tablet and they're entitled to be paid *only* for that part. But, at what rate? the rate isn't the issue, it's that qualcomm is only entitled to be paid for what they create, not what other companies create. under no circumstances is any company (not just qualcomm) entitled to be paid for components or technology they did not create. But they are entitled to be paid for the technology they did create. exactly the point. |
#289
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Is Your Browser Color Managed?
nospam wrote:
In article , Floyd L. Davidson wrote: I've been intimately involved in the design and implementation of large trouble ticket systems. I once wrote a "white paper" for management detailing what a trouble ticket system required, and why. I was a "beta tester" for a web based trouble ticket system (costing millions) that ATT designed and had up and running but never implemented, and then a user of two of the later replacements for it (in the middle 1990's). that has nothing whatsoever to do with offering business & residential class service. nothing at all. Are you really that naive and unaware of what we are talking about? Trouble ticket systems are the *core* of how "service" is managed! are you really that naive that the trouble ticket system has absolutely nothing to do with the class of service a provider offers? the simple fact is that business class customers will have their issues resolved faster than residential customers, often substantially faster. some residential customers consider that to be worth the extra cost and have business service at home, without a business. You have no idea at all about how "issues resolved faster" would happen you don't know what i know, and how it happens is not the issue no matter how hard you try to make it that. the simple fact is that business customers have problems resolved faster. period. It is very very obvious that you know exactly nothing about how problems are resolved! You are claiming that Customer Service, Sales, and/or Marketing departments solve technical problems with in place services! They don't. That is not what they do. They provide ideas, they provide ways to spend your money to get new communications services; they do not have anything at all to do with how service troubles are corrected once any given service is in place. That is what "Operations" does. A totally separate organization from the top down. It is also generally a fact that except at the Vice President level there is almost no communications between Sales/Marketing and Operations. Sales Reps or Marketing Reps *never* talk to anyone who ever touches any kind to repair tools or test equipment! Please sit in the corner and listen. take your own advice. You've never even been inside a Telecom organization's building, have you! -- Floyd L. Davidson http://www.apaflo.com/ Utqiagvik (Barrow, Alaska) |
#290
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Is Your Browser Color Managed?
In article , Floyd L. Davidson
wrote: I've been intimately involved in the design and implementation of large trouble ticket systems. I once wrote a "white paper" for management detailing what a trouble ticket system required, and why. I was a "beta tester" for a web based trouble ticket system (costing millions) that ATT designed and had up and running but never implemented, and then a user of two of the later replacements for it (in the middle 1990's). that has nothing whatsoever to do with offering business & residential class service. nothing at all. Are you really that naive and unaware of what we are talking about? Trouble ticket systems are the *core* of how "service" is managed! are you really that naive that the trouble ticket system has absolutely nothing to do with the class of service a provider offers? the simple fact is that business class customers will have their issues resolved faster than residential customers, often substantially faster. some residential customers consider that to be worth the extra cost and have business service at home, without a business. You have no idea at all about how "issues resolved faster" would happen you don't know what i know, and how it happens is not the issue no matter how hard you try to make it that. the simple fact is that business customers have problems resolved faster. period. It is very very obvious that you know exactly nothing about how problems are resolved! it ain't me who knows nothing. You are claiming that Customer Service, Sales, and/or Marketing departments solve technical problems with in place services! They don't. That is not what they do. They provide ideas, they provide ways to spend your money to get new communications services; they do not have anything at all to do with how service troubles are corrected once any given service is in place. i never said that at all. you're very confused. That is what "Operations" does. A totally separate organization from the top down. It is also generally a fact that except at the Vice President level there is almost no communications between Sales/Marketing and Operations. Sales Reps or Marketing Reps *never* talk to anyone who ever touches any kind to repair tools or test equipment! so what? you're all over the map because once again, you refuse to admit your mistakes. once again, business class customers get better service. end of story. Please sit in the corner and listen. take your own advice. You've never even been inside a Telecom organization's building, have you! doesn't matter if i have or haven't. this isn't about me at all. |
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