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In article , Floyd L. Davidson
wrote:

Nospam is totally clueless. Trouble ticket systems That
don't differentiate between business and residental. The tech
with the windshield wipers may never even know what was
being worked on

the tech doesn't need to know nor does he decide what to fix. he gets
sent out to fix something and he fixes it.

Usually the tech is exactly the person who chooses which
trouble ticket gets attention. Any other way results in
*stupid* mistakes being made.

no.

I've been intimately involved in the design and
implementation of large trouble ticket systems. I once
wrote a "white paper" for management detailing what a
trouble ticket system required, and why. I was a "beta
tester" for a web based trouble ticket system (costing
millions) that ATT designed and had up and running but
never implemented, and then a user of two of the later
replacements for it (in the middle 1990's).

that has nothing whatsoever to do with offering business & residential
class service. nothing at all.

Are you really that naive and unaware of what we are talking
about? Trouble ticket systems are the *core* of how "service"
is managed!

are you really that naive that the trouble ticket system has absolutely
nothing to do with the class of service a provider offers?

the simple fact is that business class customers will have their issues
resolved faster than residential customers, often substantially faster.

some residential customers consider that to be worth the extra cost and
have business service at home, without a business.

In article , Floyd L. Davidson
wrote:

It's always been my experience that there are not only different phone
numbers for residential and business service, but there are also
different tech departments. It's also been my experience that response
times are *much* faster for business lines.

What perspective is your "experience"? Ever work in the
telecom industry, or did you observe this as a customer?

I have never even seen a telcom company with different
departments for residential and business services. Some
numbers may be in blocks, but that isn't based on type
of service, it's base on how many lines any given
customer orders.

just because you haven't seen it doesn't mean it doesn't exist.

verizon, pacific bell, centurylink and comcast have separate
departments for business service. others do too.

I think you are mistaken.

you think wrong. i'm definitely not mistaken.

Different sales departments, different
marketing, and the entire customer service arena.

that's exactly what i said!

so much for your thinking.

But when it comes to top tier repair technicians, they are not
differentiated.

that was never the issue.

Routine trouble tickets are handled on a first come
first serve basis, and obviously if there is a problem
that puts it on hold it goes back into the que.

in general, business customers will have their issue resolved much
sooner than residential customers, typically within a couple of hours.
it's one of the benefits for paying more.

Bull****.

it's not bull****.

some residential customers get business class service because of the
faster response time, among other features.

nospam wrote:
In article , Floyd L. Davidson
wrote:

Nospam is totally clueless. Trouble ticket systems That
don't differentiate between business and residental. The tech
with the windshield wipers may never even know what was
being worked on

the tech doesn't need to know nor does he decide what to fix. he gets
sent out to fix something and he fixes it.

Usually the tech is exactly the person who chooses which
trouble ticket gets attention. Any other way results in
*stupid* mistakes being made.

no.

I've been intimately involved in the design and
implementation of large trouble ticket systems. I once
wrote a "white paper" for management detailing what a
trouble ticket system required, and why. I was a "beta
tester" for a web based trouble ticket system (costing
millions) that ATT designed and had up and running but
never implemented, and then a user of two of the later
replacements for it (in the middle 1990's).

that has nothing whatsoever to do with offering business & residential
class service. nothing at all.

Are you really that naive and unaware of what we are talking
about? Trouble ticket systems are the *core* of how "service"
is managed!

are you really that naive that the trouble ticket system has absolutely
nothing to do with the class of service a provider offers?

the simple fact is that business class customers will have their issues
resolved faster than residential customers, often substantially faster.

some residential customers consider that to be worth the extra cost and
have business service at home, without a business.

You have no idea at all about how "issues resolved
faster" would happen Please sit in the corner and
listen.

--
Floyd L. Davidson http://www.apaflo.com/
Utqiagvik (Barrow, Alaska)

nospam wrote:
In article , Floyd L. Davidson
wrote:

It's always been my experience that there are not only different phone
numbers for residential and business service, but there are also
different tech departments. It's also been my experience that response
times are *much* faster for business lines.

What perspective is your "experience"? Ever work in the
telecom industry, or did you observe this as a customer?

I have never even seen a telcom company with different
departments for residential and business services. Some
numbers may be in blocks, but that isn't based on type
of service, it's base on how many lines any given
customer orders.

just because you haven't seen it doesn't mean it doesn't exist.

verizon, pacific bell, centurylink and comcast have separate
departments for business service. others do too.

I think you are mistaken.

you think wrong. i'm definitely not mistaken.

Different sales departments, different
marketing, and the entire customer service arena.

that's exactly what i said!

so much for your thinking.

But when it comes to top tier repair technicians, they are not
differentiated.

that was never the issue.

Wow, are you really that dumb? Who fixes problems,
suppossedly faster?

Routine trouble tickets are handled on a first come
first serve basis, and obviously if there is a problem
that puts it on hold it goes back into the que.

in general, business customers will have their issue resolved much
sooner than residential customers, typically within a couple of hours.
it's one of the benefits for paying more.

Bull****.

it's not bull****.

some residential customers get business class service because of the
faster response time, among other features.

Due to ignorance, because what you are claiming is bull****.

--
Floyd L. Davidson http://www.apaflo.com/
Utqiagvik (Barrow, Alaska)

On Sun, 04 Jun 2017 20:36:15 -0400, nospam
wrote:

In article , Eric Stevens
wrote:

| then charge their customers
| far more than they need to.
|
| except that the samsung galaxy s8 and note 7 (before its recall) sold
| for *more* than an equivalent iphone.
|
| Business 101. The sales price of a good does not depend on it's cost.
|
| exactly.
|
| now convince mayayana of that.
|
| Only after you show me that you have understood where this fits into
| the present discussion.

Won't happen. For nospam, wrongdoing by anyone but
Apple is wrongdoing. But if Apple does the same thing
nospam defends it like the child caught stealing cookies
who squeals, "But he did it, too!" There's never an actual
acknowledgement. His response to the fact that Apple
pricegouge their customers is to claim that Samsung
pricegouge their customers.

you don't understand what price gouging means.

neither company price gouges.

both companies can't make their products fast enough to meet demand.

In which circumstances they can increase their prices considerably
above cost and still sell all they make. That doesn't mean they are
price gouging and I doubt that many of the buyers feel they have paid
too much.

true.

The problem is that the key to all this wealth is provided by Qualcomm
and Qualcomm want to share in the bonanza. But Apple doesn't want to
share.

absolutely wrong.

Then why are they arguing with Qualcomm?

and it's not just apple, no matter how much you try to make it that way.

There are a number of people who Apple have induced to not pay patent
license fees to Qualcomm.

qualcomm charges *everyone* (not just apple) based on the price of the
entire device, which includes components not from qualcomm. that's
wrong.

You are bull****ting. You can have no idea of the numbers in the
various patent agreements with Qualcomm. If you want to claim that you
do, please give a link to each of the relevant license agreements
(those which are published) including the monetary data (which is
almost never published).

qualcomm is only one part of a modern smartphone or tablet and they're
entitled to be paid *only* for that part.

But, at what rate?

under no circumstances is any company (not just qualcomm) entitled to
be paid for components or technology they did not create.

But they are entitled to be paid for the technology they did create.
--

Regards,

Eric Stevens

In article , Floyd L. Davidson
wrote:


I've been intimately involved in the design and
implementation of large trouble ticket systems. I once
wrote a "white paper" for management detailing what a
trouble ticket system required, and why. I was a "beta
tester" for a web based trouble ticket system (costing
millions) that ATT designed and had up and running but
never implemented, and then a user of two of the later
replacements for it (in the middle 1990's).

that has nothing whatsoever to do with offering business & residential
class service. nothing at all.

Are you really that naive and unaware of what we are talking
about? Trouble ticket systems are the *core* of how "service"
is managed!

are you really that naive that the trouble ticket system has absolutely
nothing to do with the class of service a provider offers?

the simple fact is that business class customers will have their issues
resolved faster than residential customers, often substantially faster.

some residential customers consider that to be worth the extra cost and
have business service at home, without a business.

You have no idea at all about how "issues resolved
faster" would happen

you don't know what i know, and how it happens is not the issue no
matter how hard you try to make it that.

the simple fact is that business customers have problems resolved
faster. period.

Please sit in the corner and
listen.

take your own advice.

In article , Floyd L. Davidson
wrote:

It's always been my experience that there are not only different phone
numbers for residential and business service, but there are also
different tech departments. It's also been my experience that response
times are *much* faster for business lines.

What perspective is your "experience"? Ever work in the
telecom industry, or did you observe this as a customer?

I have never even seen a telcom company with different
departments for residential and business services. Some
numbers may be in blocks, but that isn't based on type
of service, it's base on how many lines any given
customer orders.

just because you haven't seen it doesn't mean it doesn't exist.

verizon, pacific bell, centurylink and comcast have separate
departments for business service. others do too.

I think you are mistaken.

you think wrong. i'm definitely not mistaken.

Different sales departments, different
marketing, and the entire customer service arena.

that's exactly what i said!

so much for your thinking.

But when it comes to top tier repair technicians, they are not
differentiated.

that was never the issue.

Wow, are you really that dumb? Who fixes problems,
suppossedly faster?

the only dumb person in this thread is you.

do try to keep up.

Routine trouble tickets are handled on a first come
first serve basis, and obviously if there is a problem
that puts it on hold it goes back into the que.

in general, business customers will have their issue resolved much
sooner than residential customers, typically within a couple of hours.
it's one of the benefits for paying more.

Bull****.

it's not bull****.

some residential customers get business class service because of the
faster response time, among other features.

Due to ignorance, because what you are claiming is bull****.

the only ignorance is yours.

nothing i've said is bull****.

In article , Eric Stevens
wrote:


qualcomm charges *everyone* (not just apple) based on the price of the
entire device, which includes components not from qualcomm. that's
wrong.

You are bull****ting. You can have no idea of the numbers in the
various patent agreements with Qualcomm. If you want to claim that you
do, please give a link to each of the relevant license agreements
(those which are published) including the monetary data (which is
almost never published).

it's not bull**** and i've posted links about it already.

qualcomm's fees are currently based on the entire product, which
includes technology not from qualcomm.

how many times do i have to say that?

qualcomm is only one part of a modern smartphone or tablet and they're
entitled to be paid *only* for that part.

But, at what rate?

the rate isn't the issue, it's that qualcomm is only entitled to be
paid for what they create, not what other companies create.

under no circumstances is any company (not just qualcomm) entitled to
be paid for components or technology they did not create.

But they are entitled to be paid for the technology they did create.

exactly the point.

nospam wrote:
In article , Floyd L. Davidson
wrote:

I've been intimately involved in the design and
implementation of large trouble ticket systems. I once
wrote a "white paper" for management detailing what a
trouble ticket system required, and why. I was a "beta
tester" for a web based trouble ticket system (costing
millions) that ATT designed and had up and running but
never implemented, and then a user of two of the later
replacements for it (in the middle 1990's).

that has nothing whatsoever to do with offering business & residential
class service. nothing at all.

Are you really that naive and unaware of what we are talking
about? Trouble ticket systems are the *core* of how "service"
is managed!

are you really that naive that the trouble ticket system has absolutely
nothing to do with the class of service a provider offers?

the simple fact is that business class customers will have their issues
resolved faster than residential customers, often substantially faster.

some residential customers consider that to be worth the extra cost and
have business service at home, without a business.

You have no idea at all about how "issues resolved
faster" would happen

you don't know what i know, and how it happens is not the issue no
matter how hard you try to make it that.

the simple fact is that business customers have problems resolved
faster. period.

It is very very obvious that you know exactly nothing
about how problems are resolved!

You are claiming that Customer Service, Sales, and/or
Marketing departments solve technical problems with in
place services! They don't. That is not what they do.
They provide ideas, they provide ways to spend your
money to get new communications services; they do not
have anything at all to do with how service troubles are
corrected once any given service is in place.

That is what "Operations" does. A totally separate
organization from the top down. It is also generally a
fact that except at the Vice President level there is
almost no communications between Sales/Marketing and
Operations. Sales Reps or Marketing Reps *never* talk
to anyone who ever touches any kind to repair tools or
test equipment!


Please sit in the corner and
listen.

take your own advice.

You've never even been inside a Telecom organization's
building, have you!

--
Floyd L. Davidson http://www.apaflo.com/
Utqiagvik (Barrow, Alaska)

In article , Floyd L. Davidson
wrote:

I've been intimately involved in the design and
implementation of large trouble ticket systems. I once
wrote a "white paper" for management detailing what a
trouble ticket system required, and why. I was a "beta
tester" for a web based trouble ticket system (costing
millions) that ATT designed and had up and running but
never implemented, and then a user of two of the later
replacements for it (in the middle 1990's).

that has nothing whatsoever to do with offering business & residential
class service. nothing at all.

Are you really that naive and unaware of what we are talking
about? Trouble ticket systems are the *core* of how "service"
is managed!

are you really that naive that the trouble ticket system has absolutely
nothing to do with the class of service a provider offers?

the simple fact is that business class customers will have their issues
resolved faster than residential customers, often substantially faster.

some residential customers consider that to be worth the extra cost and
have business service at home, without a business.

You have no idea at all about how "issues resolved
faster" would happen

you don't know what i know, and how it happens is not the issue no
matter how hard you try to make it that.

the simple fact is that business customers have problems resolved
faster. period.

It is very very obvious that you know exactly nothing
about how problems are resolved!

it ain't me who knows nothing.

You are claiming that Customer Service, Sales, and/or
Marketing departments solve technical problems with in
place services! They don't. That is not what they do.
They provide ideas, they provide ways to spend your
money to get new communications services; they do not
have anything at all to do with how service troubles are
corrected once any given service is in place.

i never said that at all.

you're very confused.

That is what "Operations" does. A totally separate
organization from the top down. It is also generally a
fact that except at the Vice President level there is
almost no communications between Sales/Marketing and
Operations. Sales Reps or Marketing Reps *never* talk
to anyone who ever touches any kind to repair tools or
test equipment!

so what?

you're all over the map because once again, you refuse to admit your
mistakes.

once again, business class customers get better service. end of story.

Please sit in the corner and
listen.

take your own advice.

You've never even been inside a Telecom organization's
building, have you!

doesn't matter if i have or haven't. this isn't about me at all.