Problem saving screen profile file.

I have a Dell XPS 8300 fitted with an i7. I am running Windows 7/64
bit which as far as I know is fully updated. Certainly it is service
pack 1. My major use of the machine is processing photographic images.

For may years I have been keeping my screen profiles calibrated using
the DataColor Spyder. I used the Spyder 4 Pro quite succesfully for a
long time, until about mid June this year I found that every time I
tried to save the profile after a new calibration I received the
single-line message

"SaveProfileUsingCM.DeleteFile failed
[C:Windows\System32\Spool\drivers\color\name.icm"

Where name is the chosen name of the profile.

About a month ago I installed a Spyder 5 Pro, and I still have the
same problem. I have been in touch with DataColor but so far they have
not been able to come up with anything that helps.

Today I have spent several hours experimenting with all kinds of
possible variables but none of my trials have enabled me to save a
profile. I always end up with the failure message. About all I have
not done is invoke the command "net user administrator /active:yes"

Changing the name of the profile has no effect. I have tried some
ridiculous names and it is not likely that they all are under use by
other software so a conflict or trying to delete a file that is
already in use does not seem to be the explanation.

I have disabled the relevant parts of my McAfee anti-virus software.

I have explored file permissions and changed those of my original
profile to include me as administrator.

I have followed the Datacolor instructions for completely deleting all
traces of Spyder, including removing all profiles associated with my
monitors from the Windows color manager. I then reinstalled Spyder.

I have installed and run Spyder 5 Pro immediately after creating an
entirely new user with administrator privileges and virtually no
startup software.

None of these things have had any effect.

I first encountered this problem in mid June whhen I was still using
Spyder 4 Pro. The problem has continued with Spyder 5 Pro. This
suggests that it arises from a body of code which is common to both
Spyder 4 and Spyder 5. Unfortunately I don't know enough to suggest
what it might be.

I have used Spyder products for many years without any problems,
including Spyder 4. It is likely that the problem arises from a change
made by other software. I have all sorts of software which updates
itself automatically and it is possible that the problem arises from
one of these. The only software I have which might want to take over
part of the color management is iTunes, Adobe CC and Windows.

It is possible that iTunes may have updated in the month before the
problem started, but I don't really know. I don't think it will be
Adobe CC as, as far as I can remember, there had been no updates for
some months until the arrival of CC 2015 about a week ago. Finally,
there is Windows. Windows updates almost very Thursday and sometimes
on days in between. If any outside software is likely to have
triggered this problem, Windows would be my chief suspect.

Finally, there is the Microsoft Community post at
http://tinyurl.com/nsrqlaa. This suggests that I am not alone with
this problem. I was interested to note that the writer was using a
Dell XPS laptop. I am using a Dell XPS 8300 desk top. Is this a
coincidence? I've had no changes or updates as far as I know.
--

Regards,

Eric Stevens

On 2015-08-09 04:46:37 +0000, Eric Stevens said:

I have a Dell XPS 8300 fitted with an i7. I am running Windows 7/64
bit which as far as I know is fully updated. Certainly it is service
pack 1. My major use of the machine is processing photographic images.

For may years I have been keeping my screen profiles calibrated using
the DataColor Spyder. I used the Spyder 4 Pro quite succesfully for a
long time, until about mid June this year I found that every time I
tried to save the profile after a new calibration I received the
single-line message

"SaveProfileUsingCM.DeleteFile failed
[C:Windows\System32\Spool\drivers\color\name.icm"

Where name is the chosen name of the profile.

About a month ago I installed a Spyder 5 Pro, and I still have the
same problem. I have been in touch with DataColor but so far they have
not been able to come up with anything that helps.

Today I have spent several hours experimenting with all kinds of
possible variables but none of my trials have enabled me to save a
profile. I always end up with the failure message. About all I have
not done is invoke the command "net user administrator /active:yes"

Changing the name of the profile has no effect. I have tried some
ridiculous names and it is not likely that they all are under use by
other software so a conflict or trying to delete a file that is
already in use does not seem to be the explanation.

I have disabled the relevant parts of my McAfee anti-virus software.

I have explored file permissions and changed those of my original
profile to include me as administrator.

I have followed the Datacolor instructions for completely deleting all
traces of Spyder, including removing all profiles associated with my
monitors from the Windows color manager. I then reinstalled Spyder.

I have installed and run Spyder 5 Pro immediately after creating an
entirely new user with administrator privileges and virtually no
startup software.

None of these things have had any effect.

I first encountered this problem in mid June whhen I was still using
Spyder 4 Pro. The problem has continued with Spyder 5 Pro. This
suggests that it arises from a body of code which is common to both
Spyder 4 and Spyder 5. Unfortunately I don't know enough to suggest
what it might be.

I have used Spyder products for many years without any problems,
including Spyder 4. It is likely that the problem arises from a change
made by other software. I have all sorts of software which updates
itself automatically and it is possible that the problem arises from
one of these. The only software I have which might want to take over
part of the color management is iTunes, Adobe CC and Windows.

It is possible that iTunes may have updated in the month before the
problem started, but I don't really know. I don't think it will be
Adobe CC as, as far as I can remember, there had been no updates for
some months until the arrival of CC 2015 about a week ago. Finally,
there is Windows. Windows updates almost very Thursday and sometimes
on days in between. If any outside software is likely to have
triggered this problem, Windows would be my chief suspect.

Finally, there is the Microsoft Community post at
http://tinyurl.com/nsrqlaa. This suggests that I am not alone with
this problem. I was interested to note that the writer was using a
Dell XPS laptop. I am using a Dell XPS 8300 desk top. Is this a
coincidence? I've had no changes or updates as far as I know.

I am not going to stick my nose into this tent, as you know I am not
running Windows, so my advice would probably be questionable at best.
I have not experienced any issues saving profiles generated using my
now discontinued Pantone hueyPro which still works just fine with the
X-Rite software and OSX 10.10.4. When that fails I might consider a
replacement colorimeter.
--
Regards,

Savageduck

On Sun, 09 Aug 2015 16:46:37 +1200, Eric Stevens
wrote:

I have a Dell XPS 8300 fitted with an i7. I am running Windows 7/64
bit which as far as I know is fully updated. Certainly it is service
pack 1. My major use of the machine is processing photographic images.

For may years I have been keeping my screen profiles calibrated using
the DataColor Spyder. I used the Spyder 4 Pro quite succesfully for a
long time, until about mid June this year I found that every time I
tried to save the profile after a new calibration I received the
single-line message

"SaveProfileUsingCM.DeleteFile failed
[C:Windows\System32\Spool\drivers\color\name.icm"

Where name is the chosen name of the profile.

About a month ago I installed a Spyder 5 Pro, and I still have the
same problem. I have been in touch with DataColor but so far they have
not been able to come up with anything that helps.

Today I have spent several hours experimenting with all kinds of
possible variables but none of my trials have enabled me to save a
profile. I always end up with the failure message. About all I have
not done is invoke the command "net user administrator /active:yes"

Changing the name of the profile has no effect. I have tried some
ridiculous names and it is not likely that they all are under use by
other software so a conflict or trying to delete a file that is
already in use does not seem to be the explanation.

I have disabled the relevant parts of my McAfee anti-virus software.

I have explored file permissions and changed those of my original
profile to include me as administrator.

I have followed the Datacolor instructions for completely deleting all
traces of Spyder, including removing all profiles associated with my
monitors from the Windows color manager. I then reinstalled Spyder.

I have installed and run Spyder 5 Pro immediately after creating an
entirely new user with administrator privileges and virtually no
startup software.

None of these things have had any effect.

I first encountered this problem in mid June whhen I was still using
Spyder 4 Pro. The problem has continued with Spyder 5 Pro. This
suggests that it arises from a body of code which is common to both
Spyder 4 and Spyder 5. Unfortunately I don't know enough to suggest
what it might be.

I have used Spyder products for many years without any problems,
including Spyder 4. It is likely that the problem arises from a change
made by other software. I have all sorts of software which updates
itself automatically and it is possible that the problem arises from
one of these. The only software I have which might want to take over
part of the color management is iTunes, Adobe CC and Windows.

It is possible that iTunes may have updated in the month before the
problem started, but I don't really know. I don't think it will be
Adobe CC as, as far as I can remember, there had been no updates for
some months until the arrival of CC 2015 about a week ago. Finally,
there is Windows. Windows updates almost very Thursday and sometimes
on days in between. If any outside software is likely to have
triggered this problem, Windows would be my chief suspect.

Finally, there is the Microsoft Community post at
http://tinyurl.com/nsrqlaa. This suggests that I am not alone with
this problem. I was interested to note that the writer was using a
Dell XPS laptop. I am using a Dell XPS 8300 desk top. Is this a
coincidence? I've had no changes or updates as far as I know.

Do you have more than one video card installed? You can try disabling
the unused one. Also, you might try disabling any programs in startup
that might use video settings, uninstalling the video card, and then
restarting the computer, which will reinstall the card. And then the
first thing you would do is the monitor calibration again, before any
other programs can lock the profile. And then re-enable anything you
still want in startup.

On 2015-08-09 05:07:20 +0000, Savageduck said:

On 2015-08-09 04:46:37 +0000, Eric Stevens said:

I have a Dell XPS 8300 fitted with an i7. I am running Windows 7/64
bit which as far as I know is fully updated. Certainly it is service
pack 1. My major use of the machine is processing photographic images.

For may years I have been keeping my screen profiles calibrated using
the DataColor Spyder. I used the Spyder 4 Pro quite succesfully for a
long time, until about mid June this year I found that every time I
tried to save the profile after a new calibration I received the
single-line message

"SaveProfileUsingCM.DeleteFile failed
[C:Windows\System32\Spool\drivers\color\name.icm"

Where name is the chosen name of the profile.

About a month ago I installed a Spyder 5 Pro, and I still have the
same problem. I have been in touch with DataColor but so far they have
not been able to come up with anything that helps.

Today I have spent several hours experimenting with all kinds of
possible variables but none of my trials have enabled me to save a
profile. I always end up with the failure message. About all I have
not done is invoke the command "net user administrator /active:yes"

Changing the name of the profile has no effect. I have tried some
ridiculous names and it is not likely that they all are under use by
other software so a conflict or trying to delete a file that is
already in use does not seem to be the explanation.

I have disabled the relevant parts of my McAfee anti-virus software.

I have explored file permissions and changed those of my original
profile to include me as administrator.

I have followed the Datacolor instructions for completely deleting all
traces of Spyder, including removing all profiles associated with my
monitors from the Windows color manager. I then reinstalled Spyder.

I have installed and run Spyder 5 Pro immediately after creating an
entirely new user with administrator privileges and virtually no
startup software.

None of these things have had any effect.

I first encountered this problem in mid June whhen I was still using
Spyder 4 Pro. The problem has continued with Spyder 5 Pro. This
suggests that it arises from a body of code which is common to both
Spyder 4 and Spyder 5. Unfortunately I don't know enough to suggest
what it might be.

I have used Spyder products for many years without any problems,
including Spyder 4. It is likely that the problem arises from a change
made by other software. I have all sorts of software which updates
itself automatically and it is possible that the problem arises from
one of these. The only software I have which might want to take over
part of the color management is iTunes, Adobe CC and Windows.

There is no reason for iTunes to access color management. I cannot
speak for how Windows executes profiles for monitor/display color
management.
Adobe is going to be dependant on your OS profile setting.

It is possible that iTunes may have updated in the month before the
problem started, but I don't really know. I don't think it will be
Adobe CC as, as far as I can remember, there had been no updates for
some months until the arrival of CC 2015 about a week ago.

The CC 2015 update was on July 31. Since then there were multiple
issues with PS CC 2015 which were addressed by another fix update on
August 5. Check and see if you have that update installed.

Finally, there is Windows. Windows updates almost very Thursday and sometimes
on days in between. If any outside software is likely to have
triggered this problem, Windows would be my chief suspect.

Finally, there is the Microsoft Community post at
http://tinyurl.com/nsrqlaa. This suggests that I am not alone with
this problem. I was interested to note that the writer was using a
Dell XPS laptop. I am using a Dell XPS 8300 desk top. Is this a
coincidence? I've had no changes or updates as far as I know.

I am not going to stick my nose into this tent, as you know I am not
running Windows, so my advice would probably be questionable at best.
I have not experienced any issues saving profiles generated using my
now discontinued Pantone hueyPro which still works just fine with the
X-Rite software and OSX 10.10.4. When that fails I might consider a
replacement colorimeter.


--
Regards,

Savageduck

On Sat, 8 Aug 2015 22:07:20 -0700, Savageduck
wrote:

I am not going to stick my nose into this tent, as you know I am not
running Windows, so my advice would probably be questionable at best.
I have not experienced any issues saving profiles generated using my
now discontinued Pantone hueyPro which still works just fine with the
X-Rite software and OSX 10.10.4. When that fails I might consider a
replacement colorimeter.

I don't think the problem is anything to do with the colorimeter.
Something new has clashed with the software.
--

Regards,

Eric Stevens

On Sat, 8 Aug 2015 22:42:19 -0700, Savageduck
wrote:

There is no reason for iTunes to access color management. I cannot
speak for how Windows executes profiles for monitor/display color
management.

Dammit. I meant Quicktime.
--

Regards,

Eric Stevens

On 2015-08-09 09:29:19 +0000, Eric Stevens said:

On Sat, 8 Aug 2015 22:42:19 -0700, Savageduck
wrote:

There is no reason for iTunes to access color management. I cannot
speak for how Windows executes profiles for monitor/display color
management.

Dammit. I meant Quicktime.

Why would QT need to access color management? The OS, be it Win or OSX
is going to handle that for QT.

Have you installed any fresh printer drivers?

....and after the July 31 PS update, did you install the PS CC 2015 fix
made available on August 5?

--
Regards,

Savageduck

On Sat, 08 Aug 2015 22:20:39 -0700, Bill W
wrote:

Do you have more than one video card installed? You can try disabling
the unused one. Also, you might try disabling any programs in startup
that might use video settings, uninstalling the video card, and then
restarting the computer, which will reinstall the card. And then the
first thing you would do is the monitor calibration again, before any
other programs can lock the profile. And then re-enable anything you
still want in startup.

It has the usual Intel installed on the mother board but on top of
that I have a Radeon 5670. There is nothing that I know of that might
have affected either - except Windows updates. But I will bear your
suggestion in mind.

But I don't think it is anything else locking the profile: not unless
I already have a lot of profiles with crazy names.
--

Regards,

Eric Stevens

Maybe some service has it open. Try in safe mode,
just to limit what starts up.
--


On the internet, nobody knows you're a jerk.

Ron Hardin wrote:

Maybe some service has it open. Try in safe mode,
just to limit what starts up.
--


On the internet, nobody knows you're a jerk.

Also Process Explorer I think can tell you who has a file open.
--


On the internet, nobody knows you're a jerk.