Does Nikon web support stink?

Is it just me, or does Nikon's web support system stink? (At Nikon
Canada, they call it the "Imaging Support Centre", while at Nikon USA it's
called the "Nikon Knowledge Database", but it seems to be same server...my
support account and inquiries show up at both sites.)

Recently, I was trying to download the latest full version of Nikon View
for my Apple iBook. Unfortunately, for some reason or other, Nikon's web
site keeps telling me my D100 isn't registered with them, and they won't let
me download the software. In fact, I ***am*** registered, I bought my D100
from a legit Canadian Nikon dealer, and I can download lots of other stuff
from Nikon for both Macs and PCs...except this one package. So I sent them
an inquiry through the support centre, asking Nikon what was wrong. As
usual, I got an automated e-mail from their server informing me that "you
should expect a response from us within 24 hours". Well, after nearly three
weeks and a couple of further requests that Nikon respond, I still haven't
heard anything from them!

This is not the first time I've had problems with getting Nikon support
to respond. And when they do respond, too often Nikon's attitude is "that's
the way it is, tough", or "no, you can't do that, too bad". You'd think
that being a Nikon user for over 30 years, and spending thousands of dollars
on Nikon gear, would entitle me to at least some decent service. Apparently
not.

I like Nikon cameras and lens, but frankly I'm fed up with Nikon's
non-service. Is Canon any better? I really could see switching over to
Canon...

"Amr" wrote in message
...
Is it just me, or does Nikon's web support system stink? (At Nikon
Canada, they call it the "Imaging Support Centre", while at Nikon USA it's
called the "Nikon Knowledge Database", but it seems to be same server...my
support account and inquiries show up at both sites.)

Recently, I was trying to download the latest full version of Nikon View
for my Apple iBook. Unfortunately, for some reason or other, Nikon's web
site keeps telling me my D100 isn't registered with them, and they won't
let me download the software. In fact, I ***am*** registered, I bought my
D100 from a legit Canadian Nikon dealer, and I can download lots of other
stuff from Nikon for both Macs and PCs...except this one package. So I
sent them an inquiry through the support centre, asking Nikon what was
wrong. As usual, I got an automated e-mail from their server informing me
that "you should expect a response from us within 24 hours". Well, after
nearly three weeks and a couple of further requests that Nikon respond, I
still haven't heard anything from them!

This is not the first time I've had problems with getting Nikon support
to respond. And when they do respond, too often Nikon's attitude is
"that's the way it is, tough", or "no, you can't do that, too bad". You'd
think that being a Nikon user for over 30 years, and spending thousands of
dollars on Nikon gear, would entitle me to at least some decent service.
Apparently not.

I like Nikon cameras and lens, but frankly I'm fed up with Nikon's
non-service. Is Canon any better? I really could see switching over to
Canon...


I always call the 1-800 number here in the states. They've bent over
backwards for me, calling me back with extensive answers (more than I was
looking for) on a couple of occasions.

--
Regards,
Matt Clara
www.mattclara.com

Amr wrote:

Is it just me, or does Nikon's web support system stink?

It's not just you. Call them on the phone instead, it's more likely to
get you somewhere.

--
Jeremy |

I found exactly the same thing.


They didn't/couldn't answer the question and told me so and left it that....


My expectations of service are probably a lot lower than yours ...I don't
expect it anymore. When I get it though I make sure the praise is fed back
as it's so rare.

I had a problem with my Leatherman wave once....I applied way too much
torque when using one of the tools and the tool bent just a fraction so it
made it stiff to return into the knife handle. I sent it away for repair and
within 2 days it was returned to me by courier with every single utility
replaced or as they put it 'upgraded' to the new model.

Unbelievably good service and I would of course now buy one of their
products again in a heartbeat.

On 9/24/05 9:04 AM, in article , "Amr"
wrote:

Is it just me, or does Nikon's web support system stink? (At Nikon
Canada, they call it the "Imaging Support Centre", while at Nikon USA it's
called the "Nikon Knowledge Database", but it seems to be same server...my
support account and inquiries show up at both sites.)

Recently, I was trying to download the latest full version of Nikon View
for my Apple iBook. Unfortunately, for some reason or other, Nikon's web
site keeps telling me my D100 isn't registered with them, and they won't let
me download the software. In fact, I ***am*** registered, I bought my D100
from a legit Canadian Nikon dealer, and I can download lots of other stuff
from Nikon for both Macs and PCs...except this one package. So I sent them
an inquiry through the support centre, asking Nikon what was wrong. As
usual, I got an automated e-mail from their server informing me that "you
should expect a response from us within 24 hours". Well, after nearly three
weeks and a couple of further requests that Nikon respond, I still haven't
heard anything from them!

This is not the first time I've had problems with getting Nikon support
to respond. And when they do respond, too often Nikon's attitude is "that's
the way it is, tough", or "no, you can't do that, too bad". You'd think
that being a Nikon user for over 30 years, and spending thousands of dollars
on Nikon gear, would entitle me to at least some decent service. Apparently
not.

I like Nikon cameras and lens, but frankly I'm fed up with Nikon's
non-service. Is Canon any better? I really could see switching over to
Canon...

This is no "biggie" - you can download, all they want is the serial number
of your camera......

PC

In article ,
says...

I like Nikon cameras and lens, but frankly I'm fed up with Nikon's
non-service. Is Canon any better? I really could see switching over to
Canon...

Good luck with that move. I hope you have lots of money.

--
Look. See. Click. Share.
www.leica.co.za
www.dallasdahms.com

Ed Ruf wrote:

| On Sun, 25 Sep 2005 21:54:38 -0700, in rec.photo.digital.slr-systems
| Proconsul wrote:
|
|
|| This is no "biggie" - you can download, all they want is the serial
|| number of your camera......
|
| However, it may need to be a valid SN for that country depending upon
| the site. I've had no problems with the Singapore site and my US SN,
| but the US site I think is more picky.

If you bought the camera, i.e., it's not stolen - they ain't a bit
picky.....

PC

"Proconsul" wrote in message
news:f0%Ze.284623$E95.97810@fed1read01...
Ed Ruf wrote:

| On Sun, 25 Sep 2005 21:54:38 -0700, in rec.photo.digital.slr-systems
| Proconsul wrote:
|
|
|| This is no "biggie" - you can download, all they want is the serial
|| number of your camera......
|
| However, it may need to be a valid SN for that country depending upon
| the site. I've had no problems with the Singapore site and my US SN,
| but the US site I think is more picky.

If you bought the camera, i.e., it's not stolen - they ain't a bit
picky.....

PC



Nikon USA will not service gray market goods.

--
Regards,
Matt Clara
www.mattclara.com

On 9/26/05 6:49 PM, in article ,
"Ed Ruf" wrote:

On Mon, 26 Sep 2005 15:55:48 -0700, in rec.photo.digital.slr-systems
"Proconsul" wrote:

If you bought the camera, i.e., it's not stolen - they ain't a bit
picky.....

Oh yeah, try and get a gray market Nikon serviced by NikonUSA.

Anyone with half a brain knows that "grey market" stuff isn't, and shouldn't
be, serviced. However, I'll bet you can still download software.....

PC

On 9/26/05 6:53 PM, in article
, "Matt Clara" wrote:

"Proconsul" wrote in message
news:f0%Ze.284623$E95.97810@fed1read01...
Ed Ruf wrote:

| On Sun, 25 Sep 2005 21:54:38 -0700, in rec.photo.digital.slr-systems
| Proconsul wrote:
|
|
|| This is no "biggie" - you can download, all they want is the serial
|| number of your camera......
|
| However, it may need to be a valid SN for that country depending upon
| the site. I've had no problems with the Singapore site and my US SN,
| but the US site I think is more picky.

If you bought the camera, i.e., it's not stolen - they ain't a bit
picky.....

PC



Nikon USA will not service gray market goods.

Nor should they - but downloading software is probably still doable....in
any event, why nitpick?

PC