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Adobe being punished for predatory marketing tactics
On Thu, 23 Sep 2010 05:21:22 -0700 (PDT), RichA
wrote: Tsk, tsk. No support for software just a year after its inception, moving on to newer editions, forcing people to upgrade whether they needed to or not. http://money.cnn.com/2010/09/22/tech...tock/index.htm So, Rich.... what Adobe products do you own legally and use daily? Personally I own Photoshop CS4 and have had every version since it's initial release. I also use Illustrator, LightRoom although I don't have the mose recent versions but I use each several times a week. I have used Adobe products on both Mac and PC platforms and have met several Adobe developers and designers and attended countless Adobe presentations. On top of that, I have had direct dealings with Adobe customer support AND tech support many times over the decades and never ONCE had a bad experience. TO INCLUDE the time I asked if there was anything they could do to replace a stolen Photoshop CD which they did without question, comment and even sent it to me free of shipping charges! Never once did they EVER force me to upgrade. Never once did I see any lack for suctomer support or technical assistance. While there might have been a few times they moved a new release along a bit faster than I might have wanted..... I was never under any pressure to upgrade and have on a couple of occasions completely skipped a version moving to a more recent version. So, in my OWN humble experience I will have to say that I could never have written a script giving me better customer care than I have gotten from Adobe. I would recopmment them first time, any place under any circumstances where their products were applicable. They deliver what they say as far as I have experienced and they do so with a great attitude and have always seemed to appreciate my patronage. Maybe if you were not always looking for the bad in every company and every situation you too might be received a little better? Think about. Try it. You might be surprised. |
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Adobe being punished for predatory marketing tactics
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Adobe being punished for predatory marketing tactics
On 9/25/10 PDT 11:10 AM, Doug McDonald wrote:
On 9/25/2010 11:55 AM, wrote: Never once did they EVER force me to upgrade. But did you every buy a new camera and find that Photoshop could not open the raw files? This has happened numerous times. And it will continue to happen until software writers become omniscient and can write code for products not released at the time of the software release..... -- john mcwilliams |
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Adobe being punished for predatory marketing tactics
"John McWilliams" wrote in message
... On 9/25/10 PDT 11:10 AM, Doug McDonald wrote: On 9/25/2010 11:55 AM, wrote: Never once did they EVER force me to upgrade. But did you every buy a new camera and find that Photoshop could not open the raw files? This has happened numerous times. And it will continue to happen until software writers become omniscient and can write code for products not released at the time of the software release..... They would have to become prescient first. -- Peter |
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Adobe being punished for predatory marketing tactics
On 2010-09-25 11:10:49 -0700, Doug McDonald said:
On 9/25/2010 11:55 AM, wrote: So, Rich.... what Adobe products do you own legally and use daily? Personally I own Photoshop CS4 and have had every version since it's initial release. I also use Illustrator, LightRoom although I don't have the mose recent versions but I use each several times a week. I have used Adobe products on both Mac and PC platforms and have met several Adobe developers and designers and attended countless Adobe presentations. On top of that, I have had direct dealings with Adobe customer support AND tech support many times over the decades and never ONCE had a bad experience. TO INCLUDE the time I asked if there was anything they could do to replace a stolen Photoshop CD which they did without question, comment and even sent it to me free of shipping charges! Never once did they EVER force me to upgrade. But did you every buy a new camera and find that Photoshop could not open the raw files? This has happened numerous times. Doug McDonald I can only speak of my experience; When I was using CS2 and I bought my D300. Adobe had moved on to CS4 by then and I could not update the version of ACR built for CS2. However I got by by converting the NEF's to DNG via LR2. About a year later I upgraded to CS4, and I have since upgraded to CS5, because of what both of those versions offered. I am not a fan of the Nikon software. I was an early G11 buyer and ACR had yet to catch up, so I converted the CR2 files to DNG. Within 3 weeks there was an ACR update which brought the G11-CR2 files into the fold. I tried the Canon DPP software for my G11 CR2 shots, but I was not happy using it. -- Regards, Savageduck |
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Adobe being punished for predatory marketing tactics
"John A." wrote in message
... On Sat, 25 Sep 2010 13:58:09 -0700, John McWilliams wrote: On 9/25/10 PDT 11:10 AM, Doug McDonald wrote: On 9/25/2010 11:55 AM, wrote: Never once did they EVER force me to upgrade. But did you every buy a new camera and find that Photoshop could not open the raw files? This has happened numerous times. And it will continue to happen until software writers become omniscient and can write code for products not released at the time of the software release..... Or come up with some sort of system where new converters can "plug in" to the main program, adding capability on an ongoing basis. But don't look for it now; that kind of technology won't come until the year 2000! Perhaps they should open up their code and give it away. -- Peter |
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Adobe being punished for predatory marketing tactics
On 2010-09-25 14:49:20 -0700, John A. said:
On Sat, 25 Sep 2010 13:58:09 -0700, John McWilliams wrote: On 9/25/10 PDT 11:10 AM, Doug McDonald wrote: On 9/25/2010 11:55 AM, wrote: Never once did they EVER force me to upgrade. But did you every buy a new camera and find that Photoshop could not open the raw files? This has happened numerous times. And it will continue to happen until software writers become omniscient and can write code for products not released at the time of the software release..... Or come up with some sort of system where new converters can "plug in" to the main program, adding capability on an ongoing basis. But don't look for it now; that kind of technology won't come until the year 2000! I guess we must have missed the opportunity then, considering we are almost done with 2010. -- Regards, Savageduck |
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Adobe being punished for predatory marketing tactics
On 10-09-25 14:10 , Doug McDonald wrote:
On 9/25/2010 11:55 AM, wrote: So, Rich.... what Adobe products do you own legally and use daily? Personally I own Photoshop CS4 and have had every version since it's initial release. I also use Illustrator, LightRoom although I don't have the mose recent versions but I use each several times a week. I have used Adobe products on both Mac and PC platforms and have met several Adobe developers and designers and attended countless Adobe presentations. On top of that, I have had direct dealings with Adobe customer support AND tech support many times over the decades and never ONCE had a bad experience. TO INCLUDE the time I asked if there was anything they could do to replace a stolen Photoshop CD which they did without question, comment and even sent it to me free of shipping charges! Never once did they EVER force me to upgrade. But did you every buy a new camera and find that Photoshop could not open the raw files? For recent versions there are always raw updates coming out and otherwise DNG converter will save the day. -- gmail originated posts are filtered due to spam. |
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Adobe being punished for predatory marketing tactics
"Savageduck" wrote in message
news:2010092515554999097-savageduck1@REMOVESPAMmecom... On 2010-09-25 14:49:20 -0700, John A. said: On Sat, 25 Sep 2010 13:58:09 -0700, John McWilliams wrote: On 9/25/10 PDT 11:10 AM, Doug McDonald wrote: On 9/25/2010 11:55 AM, wrote: Never once did they EVER force me to upgrade. But did you every buy a new camera and find that Photoshop could not open the raw files? This has happened numerous times. And it will continue to happen until software writers become omniscient and can write code for products not released at the time of the software release..... Or come up with some sort of system where new converters can "plug in" to the main program, adding capability on an ongoing basis. But don't look for it now; that kind of technology won't come until the year 2000! I guess we must have missed the opportunity then, considering we are almost done with 2010. I read his comment as a sarcastic way of saying that the technology has been around for over 10 years. -- Peter |
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