If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#11
|
|||
|
|||
Matt Clara wrote:
In terms of level of service it is. I'm not saying Badger Graphic gave _bad_ service, just minimal. B&H has bent over backwards for me on numerous occasions. Personal experiences can differ a whole lot. For example, I had nothing but bad experiences with B&H, all the times. Even now, I ordered (and paid in advance) 3 items, and they delivered only 2 of them. No trace of the 3rd, no replies to my emails, and so. Fernando |
#12
|
|||
|
|||
"Matt Clara" wrote in message
... [...] The camera arrived two days later (two states away). You are easily disappointed. |
#13
|
|||
|
|||
"Matt Clara" wrote in message
... _Very_ good service doesn't ignore emails. Fer crying out loud, it arrived two days after they said it would. |
#14
|
|||
|
|||
"jjs" wrote in message
... "Matt Clara" wrote in message ... [...] The camera arrived two days later (two states away). You are easily disappointed. I guess I didn't explain myself very well, as that wasn't the source of my disappointment. Drop that issue, please. My issue was the ignored email and brusque service--they made me fish for answers instead of just trying to sell me what I need or directing me to a place that could. -- Regards, Matt Clara www.mattclara.com |
#15
|
|||
|
|||
"jjs" wrote in message
... "Matt Clara" wrote in message ... [...] The camera arrived two days later (two states away). You are easily disappointed. I guess I didn't explain myself very well, as that wasn't the source of my disappointment. Drop that issue, please. My issue was the ignored email and brusque service--they made me fish for answers instead of just trying to sell me what I need or directing me to a place that could. -- Regards, Matt Clara www.mattclara.com |
#16
|
|||
|
|||
"jjs" wrote in message
... "Matt Clara" wrote in message ... _Very_ good service doesn't ignore emails. Fer crying out loud, it arrived two days after they said it would. That was never my point. -- Regards, Matt Clara www.mattclara.com |
#17
|
|||
|
|||
"Matt Clara" wrote in message
... Hey, they delivered, don't get me wrong, but I had several questions before I purchased, and all answers were brusque and minimal. Ok, no biggy, so I bought the camera (Shen Hao for $625). A few days later I was told it would be shipped the following week via UPS. I waited til the day and then wrote and asked for a tracking number, only to have my email ignored. The camera arrived two days later (two states away). Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and my money will command more, or I'll take it somewhere else. -- Regards, Matt Clara www.mattclara.com Please keep in mind people, all I've done is relay my experience, which was one of disappointment. Probably much of that disappointment stems from the way I've heard Badger Graphic talked up in the past, on this and other forums. They simply failed to meet my expectations. For instance, many people have said Jeff is a friendly guy, yet in a series of emails over several weeks, he failed to convey that to me. I'd go so far as to say ignoring my final email was decidedly unfriendly. But I suppose it could have gotten lost in the ether... Please stop trying to explain how my experience wasn't a valid one, or my interpretation of that experience. I do business on the internet almost daily. You don't have to like what I say, but that doesn't make it any less valid. -- Regards, Matt Clara www.mattclara.com |
#18
|
|||
|
|||
In article ,
"Matt Clara" wrote: Hey, they delivered, don't get me wrong, but I had several questions before I purchased, and all answers were brusque and minimal. Ok, no biggy, so I bought the camera (Shen Hao for $625). A few days later I was told it would be shipped the following week via UPS. I waited til the day and then wrote and asked for a tracking number, only to have my email ignored. The camera arrived two days later (two states away). Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and my money will command more, or I'll take it somewhere else. I have never received bad service from Badger, I have bought several items from them. I did wait many weeks/months for my Ries tripod....backordered. I called and called and was politely dealt with despite my anxiousness. Jeff at Badger is quiet and some what aloof when you first speak to him, but will speak to you at length regarding photography and is a good guy IMOP. I think this by experience, is the way of a lot of people. I agree with Shelly deal with any company long enough and somethings will sometimes go wrong, it all depends how we the customer handle it-to a degree. You want a bad service story,... I have a story also,...I bought a 120 film scanner prior to Christmas, from one of the big three dealers. First I had a grating metal sound, so the scanner went back to the manufacturer. They shipped a new one,...which was DOA. Then the dealer,...one I dealt with for 18 years and had spent 1,000's of dollars with told me to play along with the manufacturer to isolate their problem. I was told they the dealer would not take back the scanner even though I had informed them of the existing problem(s) well in advance of the 15 day return policy. Ultimately I got my credit card company involved and got some "most" of my money back less the 70.00 in shipping to and from the dealer. The thing that really galls me was the manufacturer after the DOA unit was received by me stated they wouldn't expedite the 3rd replacement scanner unless I was willing to pay an additional 500.00 as a guarantee they get the DOA unit back. Then after 60 days they would process the credit and I would be responsible for interest accrued on the credit card. Basically I mentally told them and the dealer to FOAD. I shipped the unit back to the dealer despite their no return policy and had documentation of the history to fax to my CC company. I can't imagine ever willingly dealing with either company again,...and it hurts to a degree because that dealer has a great catalog, and a wide variety of important stuff. I guess I'll either have to spend more locally or look elsewhere and hope this kind of thing does not happen somewhere else *End of Rant* -- LF Website @ http://members.verizon.net/~gregoryblank "To announce that there must be no criticism of the President, or that we are to stand by the President, right or wrong, is not only unpatriotic and servile, but is morally treasonable to the American public."--Theodore Roosevelt, May 7, 1918 |
#19
|
|||
|
|||
On Thu, 06 Jan 2005 11:49:07 GMT, "Matt Clara"
wrote: "rafe bustin" wrote in message .. . I've had great service from Badger -- not only when I bought the camera & first lens but later when ordering additional lens boards. It's possible the camera is in short supply. It's been getting a lot of good press, and there aren't too many other US distributors that I know of that carry it. What does that have to do with brusque answers and ignored emails? Easy. They're a small outfit in East Bum****. They might have been busy when you called, probably packing up Shen Haos to send to other folks who were in line in front of you. I'm not excusing rudeness at all but I know I get when I'm busy and I get interrupted. At BH and Adorama there are people whose job it is to answer thousands of phone calls a day. BTW, it used to be the rule in the busier and better New York City photo stores that clerks were rude and brusque. You were expected to know what you wanted by the time you got to the counter. Clearly things are different now, particularly at BH. You can't compare Badger to BH Photo, that's not a meaningful comparison. In terms of level of service it is. I'm not saying Badger Graphic gave _bad_ service, just minimal. B&H has bent over backwards for me on numerous occasions. Yeah, I like BH as well. But no problems so far with Badger either, and from what I've read, your personal experience, though apparently unpleasant, appears to be the exception, not the rule. rafe b http://www.terrapinphoto.com |
#20
|
|||
|
|||
On Thu, 06 Jan 2005 13:24:28 GMT, "Matt Clara"
wrote: I'm looking forward to that experience myself. I've got a 6x9 rollfilm back I think I'll start with, though. Then I can scan on my 8000ED, too. What are you doing with your 4x5 slides? Besides enjoying them, of course! Have you gotten any prints made, or are you planning to? If so, what route are you taking? That seems to make some sense (the 6x9 back.) I've been considering doing the same, and for the same reason. Which one did you get? rafe b http://www.terrapinphoto.com |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
NIKON USA--TERRIBLE SERVICE EXPERIENCE. | Aguilabrava | 35mm Photo Equipment | 134 | December 17th 04 04:00 AM |
Sony Cybershot DSC-W1... Bad Camera...Bad Customer Service by Sony... Read on... | unavailable | 35mm Photo Equipment | 38 | June 29th 04 06:45 AM |
B&H has the worst customer service on the planet. | bozak | Advanced Photography | 340 | February 8th 04 06:37 PM |
B&H has the worst customer service on the planet. | Stephen H. Westin | Medium Format Photography Equipment | 10 | February 3rd 04 08:46 PM |
B&H Photo has horrible customer service... | generic eric | Medium Format Photography Equipment | 13 | January 31st 04 09:25 PM |