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Canon camera and service.



 
 
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  #1  
Old October 25th 05, 02:37 AM
Joseph Chamberlain, DDS
external usenet poster
 
Posts: n/a
Default Canon camera and service.

Dear colleagues:

Last week I purchased a Canon EOS 1Ds Mk II. I usually purchase my photo
equipment from BH Photo in NY and have come to rely on the equipment I
always receive from them since they maintain a huge inventory.

This week BH is closed for the Jewish holidays and I couldn't wait since I
needed to purchase the camera for an event this past weekend. On Friday I
purchased the camera at a large reseller in Los Angeles that shall remain
nameless for ethical reasons. I have no reason to doubt this reseller but
wanted to have some assurance that the equipment was new and not something
that had been opened before and handled by numerous customers.

I remember that a while back we had a discussion on this forum about a
feature available in many high-end pro cameras that allowed the owner to
have access through the menu of how many times the shutter had been
released.

I called Canon and was told that this feature is not offered for any of
Canon's cameras. I then asked the customer service agent to check the
camera's serial number to verify if the camera was indeed a new camera that
had let the company recently. The only piece of information the agent could
share with me was the fact that no call had been made to customer service on
that serial number, but this is hardly an indication of whether the camera
is new or not.

I am very happy with the camera and have no reason to doubt the reseller who
sold it to me. However, it is only natural for a customer to try to obtain
some form of guarantee or assurance when buying a product such as this. I
would expect Canon to provide better service and support to its customers
than that which I received over the phone. This type of support would be
reprehensible if one received it for an issue involving a point-and-shoot,
200 dollar camera. This is definitely not the way I would expect Canon to
stand behind me as a customer when I am buying from the company a camera
with accessories in the price range of a new car.

Another thing that concerned me was the statement made by the customer
service agent about being considered acceptable to have a certain number of
dead pixels on the sensor. I asked him what would be the best way for me to
verify if there were any dead pixels so I could exchange the camera for
another one if any were present. His claim was that Canon considers it to be
within the range of acceptability (meaning the camera will pass its quality
control inspection and reach the customer) if up to approximately 11 pixels
on the sensor are dead. This is not what I would like to hear from the
manufacturer after purchasing a camera as expensive as this one.

Any ideas ? What is your opinion on the dead pixel count ? Is this true and
the standard for the industry ?

Since the reseller had claimed that the camera was shipped to its store from
Canon's warehouse the day before I went to purchase it I also tried to
verify if it was indeed true. According to the reseller the camera came from
Canon's warehouse located in Lake Success, IL. I also asked the customer
service agent to verify this information but he informed me that he had no
means to verify if the camera had indeed left the warehouse on that
particular date. What kind of company is this that seems to have such poor
control over its own inventory and database ? I would expect a company such
as Canon to be able to track one of its products with the serial number and
tell where the camera was, the address it was shipped to and when.

I have contacted Canon's technical support department in the past and have
been quite disappointed. The "specialists" I spoke to were far from being
the true knowledgeable specialists I was hoping to reach. But the customer
service I've just received over the phone is insane.

Since I am discussing my new camera and Canon's service and support I will
try to avoid carrying the subject over to other areas but only wish to add
that it seems to happen to other companies as I just recently took a D70 I
own to Nikon's own service center for sensor cleaning and received one of
the worst services I have ever received for any product (with the possible
exception of Dell computers). What is going on with these companies ?
Whatever happened to good, quality support and service ?

Please forgive me for the longer post but I am "venting" here and wish to
get your feedback on how to make sure my camera is indeed a new one that
hasn't been played too much with.

Thank you in advance.

Best regards,

Dr. Joseph Chamberlain
Oral and Maxillofacial Surgery

  #2  
Old October 25th 05, 03:24 AM
Taswolf
external usenet poster
 
Posts: n/a
Default Canon camera and service.


"Joseph Chamberlain, DDS" wrote in message
.. .
Dear colleagues:


I have contacted Canon's technical support department in the past and have
been quite disappointed. The "specialists" I spoke to were far from being
the true knowledgeable specialists I was hoping to reach. But the customer
service I've just received over the phone is insane.

Since I am discussing my new camera and Canon's service and support I will
try to avoid carrying the subject over to other areas but only wish to add
that it seems to happen to other companies as I just recently took a D70 I
own to Nikon's own service center for sensor cleaning and received one of
the worst services I have ever received for any product (with the possible
exception of Dell computers). What is going on with these companies ?
Whatever happened to good, quality support and service ?

I have a feeling you will never find satisfactory customer service for
anything you buy.
You are upset because customer service can't or won't answer inane
questions, yet
it is the CSR's fault and/or the company's fault, eh?

My old boss had a saying about people like you;
"He would complain if he was hanged with a new rope"

TW


  #4  
Old October 25th 05, 05:53 AM
Jasen
external usenet poster
 
Posts: n/a
Default Canon camera and service.


"Joseph Chamberlain, DDS" wrote in message
.. .
Dear colleagues:

Last week I purchased a Canon EOS 1Ds Mk II. I usually purchase my photo
equipment from BH Photo in NY and have come to rely on the equipment I
always receive from them since they maintain a huge inventory.

This week BH is closed for the Jewish holidays and I couldn't wait since I
needed to purchase the camera for an event this past weekend. On Friday I
purchased the camera at a large reseller in Los Angeles that shall remain
nameless for ethical reasons. I have no reason to doubt this reseller but
wanted to have some assurance that the equipment was new and not something
that had been opened before and handled by numerous customers.

I remember that a while back we had a discussion on this forum about a
feature available in many high-end pro cameras that allowed the owner to
have access through the menu of how many times the shutter had been
released.

I called Canon and was told that this feature is not offered for any of
Canon's cameras. I then asked the customer service agent to check the
camera's serial number to verify if the camera was indeed a new camera

that
had let the company recently. The only piece of information the agent

could
share with me was the fact that no call had been made to customer service

on
that serial number, but this is hardly an indication of whether the camera
is new or not.

I am very happy with the camera and have no reason to doubt the reseller

who
sold it to me. However, it is only natural for a customer to try to obtain
some form of guarantee or assurance when buying a product such as this. I
would expect Canon to provide better service and support to its customers
than that which I received over the phone. This type of support would be
reprehensible if one received it for an issue involving a point-and-shoot,
200 dollar camera. This is definitely not the way I would expect Canon to
stand behind me as a customer when I am buying from the company a camera
with accessories in the price range of a new car.

Another thing that concerned me was the statement made by the customer
service agent about being considered acceptable to have a certain number

of
dead pixels on the sensor. I asked him what would be the best way for me

to
verify if there were any dead pixels so I could exchange the camera for
another one if any were present. His claim was that Canon considers it to

be
within the range of acceptability (meaning the camera will pass its

quality
control inspection and reach the customer) if up to approximately 11

pixels
on the sensor are dead. This is not what I would like to hear from the
manufacturer after purchasing a camera as expensive as this one.

Any ideas ? What is your opinion on the dead pixel count ? Is this true

and
the standard for the industry ?

Since the reseller had claimed that the camera was shipped to its store

from
Canon's warehouse the day before I went to purchase it I also tried to
verify if it was indeed true. According to the reseller the camera came

from
Canon's warehouse located in Lake Success, IL. I also asked the customer
service agent to verify this information but he informed me that he had no
means to verify if the camera had indeed left the warehouse on that
particular date. What kind of company is this that seems to have such poor
control over its own inventory and database ? I would expect a company

such
as Canon to be able to track one of its products with the serial number

and
tell where the camera was, the address it was shipped to and when.

I have contacted Canon's technical support department in the past and have
been quite disappointed. The "specialists" I spoke to were far from being
the true knowledgeable specialists I was hoping to reach. But the customer
service I've just received over the phone is insane.

Since I am discussing my new camera and Canon's service and support I will
try to avoid carrying the subject over to other areas but only wish to add
that it seems to happen to other companies as I just recently took a D70 I
own to Nikon's own service center for sensor cleaning and received one of
the worst services I have ever received for any product (with the possible
exception of Dell computers). What is going on with these companies ?
Whatever happened to good, quality support and service ?

Please forgive me for the longer post but I am "venting" here and wish to
get your feedback on how to make sure my camera is indeed a new one that
hasn't been played too much with.

Thank you in advance.

Best regards,

Dr. Joseph Chamberlain
Oral and Maxillofacial Surgery


I'd have to agree with the others. You're going WAY over the top here. I
note you are a surgeon, I'm a lowly, poorly paid scientist. Buying a camera
such as this for you is almost like me buying a disposable P&S.
It's new, get over it.


  #5  
Old October 25th 05, 06:22 AM
Con Sohlayshen
external usenet poster
 
Posts: n/a
Default Canon camera and service.


"Joseph Chamberlain, DDS" wrote in message
.. .
Dear colleagues:

Last week I purchased a Canon EOS 1Ds Mk II. I usually purchase my photo
equipment from BH Photo in NY and have come to rely on the equipment I
always receive from them since they maintain a huge inventory.

I think you have been standing too close to your anaesthetic dispensers!!!


  #6  
Old October 25th 05, 06:58 AM
Cockpit Colin
external usenet poster
 
Posts: n/a
Default Canon camera and service.


"Joseph Chamberlain, DDS" wrote in message
.. .
Dear colleagues:

Last week I purchased a Canon EOS 1Ds Mk II. I usually purchase my photo
equipment from BH Photo in NY and have come to rely on the equipment I
always receive from them since they maintain a huge inventory.

This week BH is closed for the Jewish holidays and I couldn't wait since I
needed to purchase the camera for an event this past weekend. On Friday I
purchased the camera at a large reseller in Los Angeles that shall remain
nameless for ethical reasons. I have no reason to doubt this reseller but
wanted to have some assurance that the equipment was new and not something
that had been opened before and handled by numerous customers.

I remember that a while back we had a discussion on this forum about a
feature available in many high-end pro cameras that allowed the owner to
have access through the menu of how many times the shutter had been
released.

I called Canon and was told that this feature is not offered for any of
Canon's cameras. I then asked the customer service agent to check the
camera's serial number to verify if the camera was indeed a new camera

that
had let the company recently. The only piece of information the agent

could
share with me was the fact that no call had been made to customer service

on
that serial number, but this is hardly an indication of whether the camera
is new or not.

I am very happy with the camera and have no reason to doubt the reseller

who
sold it to me. However, it is only natural for a customer to try to obtain
some form of guarantee or assurance when buying a product such as this. I
would expect Canon to provide better service and support to its customers
than that which I received over the phone. This type of support would be
reprehensible if one received it for an issue involving a point-and-shoot,
200 dollar camera. This is definitely not the way I would expect Canon to
stand behind me as a customer when I am buying from the company a camera
with accessories in the price range of a new car.

Another thing that concerned me was the statement made by the customer
service agent about being considered acceptable to have a certain number

of
dead pixels on the sensor. I asked him what would be the best way for me

to
verify if there were any dead pixels so I could exchange the camera for
another one if any were present. His claim was that Canon considers it to

be
within the range of acceptability (meaning the camera will pass its

quality
control inspection and reach the customer) if up to approximately 11

pixels
on the sensor are dead. This is not what I would like to hear from the
manufacturer after purchasing a camera as expensive as this one.

Any ideas ? What is your opinion on the dead pixel count ? Is this true

and
the standard for the industry ?

Since the reseller had claimed that the camera was shipped to its store

from
Canon's warehouse the day before I went to purchase it I also tried to
verify if it was indeed true. According to the reseller the camera came

from
Canon's warehouse located in Lake Success, IL. I also asked the customer
service agent to verify this information but he informed me that he had no
means to verify if the camera had indeed left the warehouse on that
particular date. What kind of company is this that seems to have such poor
control over its own inventory and database ? I would expect a company

such
as Canon to be able to track one of its products with the serial number

and
tell where the camera was, the address it was shipped to and when.

I have contacted Canon's technical support department in the past and have
been quite disappointed. The "specialists" I spoke to were far from being
the true knowledgeable specialists I was hoping to reach. But the customer
service I've just received over the phone is insane.

Since I am discussing my new camera and Canon's service and support I will
try to avoid carrying the subject over to other areas but only wish to add
that it seems to happen to other companies as I just recently took a D70 I
own to Nikon's own service center for sensor cleaning and received one of
the worst services I have ever received for any product (with the possible
exception of Dell computers). What is going on with these companies ?
Whatever happened to good, quality support and service ?

Please forgive me for the longer post but I am "venting" here and wish to
get your feedback on how to make sure my camera is indeed a new one that
hasn't been played too much with.

Thank you in advance.

Best regards,

Dr. Joseph Chamberlain
Oral and Maxillofacial Surgery


Gentlemen, start your [flame] engines!

Personally, I don't think there are many companies left in the world where
staff understand the true meaning of "CUSTOMER Service" (Remember
customers? - you know, the ones who contribute approx 100% of the income of
most manufacturers). Once upon a time the golden rule of customer service
was: "The Customer is ALWAYS right" (if it appears that the customer is
wrong, then re-read the golden rule).

There was a time when a service-based organisation would go out of their way
to adapt their resources to the needs of the customer -- but for far too
long now too many organisations have totally inverted this to the point were
it's the customer who must adapt to "the firms way of doing things". In
other words "if you don't like the way we do it then bugger off"

For whatever reasons that are important to Joseph, he feels the need to
clarify the fact that a major purchase is in fact pristine and new - it's
not something we all might choose to do, but at the end of the day
(especially considering the profit they're about to make on an easy sale),
why the heck can't they step up to the plate and try to help?

I'm very happy with my Canon equipment, but from all that I've read, it
sounds like Canon has a corporate mentatity much like Hewlett Packard - keep
everything close to your chest - neither confirm, nor deny many things (the
the rest of the world has known about for months) - veil of silence -
company mantera etc etc etc, to the point where the customer is just another
brick in the wall - if the brick is the wrong size and shape then it's
replaced with one that conforms.

Instead of treating customers as individuals they prefer them to be Sheeple.

Baaaaaaah!


  #7  
Old October 25th 05, 08:35 AM
Jasen
external usenet poster
 
Posts: n/a
Default Canon camera and service.


"Cockpit Colin" wrote in message
...

"Joseph Chamberlain, DDS" wrote in message
.. .
Dear colleagues:

Last week I purchased a Canon EOS 1Ds Mk II. I usually purchase my photo
equipment from BH Photo in NY and have come to rely on the equipment I
always receive from them since they maintain a huge inventory.

This week BH is closed for the Jewish holidays and I couldn't wait since

I
needed to purchase the camera for an event this past weekend. On Friday

I
purchased the camera at a large reseller in Los Angeles that shall

remain
nameless for ethical reasons. I have no reason to doubt this reseller

but
wanted to have some assurance that the equipment was new and not

something
that had been opened before and handled by numerous customers.

I remember that a while back we had a discussion on this forum about a
feature available in many high-end pro cameras that allowed the owner to
have access through the menu of how many times the shutter had been
released.

I called Canon and was told that this feature is not offered for any of
Canon's cameras. I then asked the customer service agent to check the
camera's serial number to verify if the camera was indeed a new camera

that
had let the company recently. The only piece of information the agent

could
share with me was the fact that no call had been made to customer

service
on
that serial number, but this is hardly an indication of whether the

camera
is new or not.

I am very happy with the camera and have no reason to doubt the reseller

who
sold it to me. However, it is only natural for a customer to try to

obtain
some form of guarantee or assurance when buying a product such as this.

I
would expect Canon to provide better service and support to its

customers
than that which I received over the phone. This type of support would be
reprehensible if one received it for an issue involving a

point-and-shoot,
200 dollar camera. This is definitely not the way I would expect Canon

to
stand behind me as a customer when I am buying from the company a camera
with accessories in the price range of a new car.

Another thing that concerned me was the statement made by the customer
service agent about being considered acceptable to have a certain number

of
dead pixels on the sensor. I asked him what would be the best way for me

to
verify if there were any dead pixels so I could exchange the camera for
another one if any were present. His claim was that Canon considers it

to
be
within the range of acceptability (meaning the camera will pass its

quality
control inspection and reach the customer) if up to approximately 11

pixels
on the sensor are dead. This is not what I would like to hear from the
manufacturer after purchasing a camera as expensive as this one.

Any ideas ? What is your opinion on the dead pixel count ? Is this true

and
the standard for the industry ?

Since the reseller had claimed that the camera was shipped to its store

from
Canon's warehouse the day before I went to purchase it I also tried to
verify if it was indeed true. According to the reseller the camera came

from
Canon's warehouse located in Lake Success, IL. I also asked the customer
service agent to verify this information but he informed me that he had

no
means to verify if the camera had indeed left the warehouse on that
particular date. What kind of company is this that seems to have such

poor
control over its own inventory and database ? I would expect a company

such
as Canon to be able to track one of its products with the serial number

and
tell where the camera was, the address it was shipped to and when.

I have contacted Canon's technical support department in the past and

have
been quite disappointed. The "specialists" I spoke to were far from

being
the true knowledgeable specialists I was hoping to reach. But the

customer
service I've just received over the phone is insane.

Since I am discussing my new camera and Canon's service and support I

will
try to avoid carrying the subject over to other areas but only wish to

add
that it seems to happen to other companies as I just recently took a D70

I
own to Nikon's own service center for sensor cleaning and received one

of
the worst services I have ever received for any product (with the

possible
exception of Dell computers). What is going on with these companies ?
Whatever happened to good, quality support and service ?

Please forgive me for the longer post but I am "venting" here and wish

to
get your feedback on how to make sure my camera is indeed a new one that
hasn't been played too much with.

Thank you in advance.

Best regards,

Dr. Joseph Chamberlain
Oral and Maxillofacial Surgery


Gentlemen, start your [flame] engines!

Personally, I don't think there are many companies left in the world where
staff understand the true meaning of "CUSTOMER Service" (Remember
customers? - you know, the ones who contribute approx 100% of the income

of
most manufacturers). Once upon a time the golden rule of customer service
was: "The Customer is ALWAYS right" (if it appears that the customer is
wrong, then re-read the golden rule).

There was a time when a service-based organisation would go out of their

way
to adapt their resources to the needs of the customer -- but for far too
long now too many organisations have totally inverted this to the point

were
it's the customer who must adapt to "the firms way of doing things". In
other words "if you don't like the way we do it then bugger off"

For whatever reasons that are important to Joseph, he feels the need to
clarify the fact that a major purchase is in fact pristine and new - it's
not something we all might choose to do, but at the end of the day
(especially considering the profit they're about to make on an easy sale),
why the heck can't they step up to the plate and try to help?

I'm very happy with my Canon equipment, but from all that I've read, it
sounds like Canon has a corporate mentatity much like Hewlett Packard -

keep
everything close to your chest - neither confirm, nor deny many things

(the
the rest of the world has known about for months) - veil of silence -
company mantera etc etc etc, to the point where the customer is just

another
brick in the wall - if the brick is the wrong size and shape then it's
replaced with one that conforms.

Instead of treating customers as individuals they prefer them to be

Sheeple.

Baaaaaaah!


Sorry, but as someone who works in the medical service industry and deals
with numbskull doctors who either expect everything to be perfect or think
they know everything, day in, day out, this guy had it coming even if it
really isn't justified on the face of it. It beats me why he had to have
his new toy, right now GODDAMNIT! Where is all his other equipment he raved
about buying through the normal place of business?? And he said he had no
reason to doubt them. So why ask. I just spend half of my savings for the
last 5 months on a new camera and didn't bat an eyelid and proof was in the
state of the packaging and cleaniness of the camera I bought. There's some
things you just know. Oh well, we were all probably a bit harsh on the poor
guy. It's not every day you spend the equivalent of a deposit on a house!!
I WISH!!
You are, alas, right about corporate mentality/mantra. It is a disgrace.


  #8  
Old October 25th 05, 08:42 AM
Joseph Chamberlain, DDS
external usenet poster
 
Posts: n/a
Default Canon camera and service.

Dear Colin:

You've got it right on target. Your post is the purest reflection of my
feelings as a consumer and the dissatisfaction about the respect we no
longer seem to receive from Corporations. Corporate greed has driven good
quality customer service into the gutter so that profit margins can be
maximized and we are faced with the choice to either buy a product for which
customer service is not what it should be or to avoid buying it.

Hewlett-Packard was an outstanding example. I would mention Kodak as another
one. I have in fact contacted Kodak in the past to buy large quantities of
their dye sub printers and high-end SLR digital cameras being "pushed" away
to other companies by their own representatives, including a Director of
Product Development from whom I received support worse than that I receive
from the sales person or cashier at a local Wal-Mart.

Is there a company that offers good customer service ? Yes. I think Apple
still does. I have contacted Apple on not one but numerous occasions. The
help I have received has always made me satisfied as a customer and my needs
have always been met. No exception. Apple's technicians are in the US, are
truly knowledgeable and well trained, are always courteous and
well-mannered, and provide the simplest and most objective solution to the
problem that they always manage to turn into a simple issue.

Customer service in my field of expertise is half the business and if I were
to provide my patients the same type of "knowledgeable" guidance and
treatment I received from Canon I would certainly be out of business by now
(and maybe even have a few dead patients in my professional records as well
- doing what I do there simply isn't room for mistake). A surgery can easily
cost less than the camera I purchased depending on the type of surgery. It
involves a lot more preparation and it is by virtue of its own nature always
a "custom" service that has to be tailored to each different individual.
These companies make huge profit margins with products that are
mass-produced and pumped out by the dozens by production lines that are many
times controlled in whole or in part by robotics. But this isn't still
enough. The profit margin has to be increased further by (1) paying low
salaries to customer service and technical support representatives instead
of paying higher salaries to individuals with greater experience and also
providing them with the necessary training or (2) moving technical support
to India, Panama, Vietnam or other countries where tech support and customer
service reps can't sometimes even communicate with customers in an
acceptable manner due to language and cultural barriers (I want to make it
clear that there I have absolutely no intention to insult any of the above
mentioned countries. I just happen to believe that customer service is the
type of activity that must always be developed on a local level, being
provided by agents who are part of the same social and cultural environment
as customers are so they both "speak" the same language).

Your review is well taken and very appreciated. It goes to the very heart of
the issue and the reason I posted the message in the first place. I also
wanted to obtain the opinions of "professional" photographers who could
share with me their experiences but unfortunately (with the exception of
your post) I didn't receive anything but insulting replies.

Thank you again for your help.

Best regards,

Joseph

---

Dr. Joseph Chamberlain
Oral and Maxillofacial Surgery

----------------------------------------------------------------------------

Gentlemen, start your [flame] engines!

Personally, I don't think there are many companies left in the world where
staff understand the true meaning of "CUSTOMER Service" (Remember
customers? - you know, the ones who contribute approx 100% of the income of
most manufacturers). Once upon a time the golden rule of customer service
was: "The Customer is ALWAYS right" (if it appears that the customer is
wrong, then re-read the golden rule).

There was a time when a service-based organisation would go out of their way
to adapt their resources to the needs of the customer -- but for far too
long now too many organisations have totally inverted this to the point were
it's the customer who must adapt to "the firms way of doing things". In
other words "if you don't like the way we do it then bugger off"

For whatever reasons that are important to Joseph, he feels the need to
clarify the fact that a major purchase is in fact pristine and new - it's
not something we all might choose to do, but at the end of the day
(especially considering the profit they're about to make on an easy sale),
why the heck can't they step up to the plate and try to help?

I'm very happy with my Canon equipment, but from all that I've read, it
sounds like Canon has a corporate mentatity much like Hewlett Packard - keep
everything close to your chest - neither confirm, nor deny many things (the
the rest of the world has known about for months) - veil of silence -
company mantera etc etc etc, to the point where the customer is just another
brick in the wall - if the brick is the wrong size and shape then it's
replaced with one that conforms.

Instead of treating customers as individuals they prefer them to be Sheeple.

Baaaaaaah!



  #9  
Old October 25th 05, 08:52 AM
Joseph Chamberlain, DDS
external usenet poster
 
Posts: n/a
Default Canon camera and service.


I have a feeling you will never find satisfactory customer service for
anything you buy.


Wrong. I am in fact happy with numerous companies I do business with. I
usually choose to buy products based on two primary criteria: product
quality and service/support the company is willing to provide me as a
customer.

You are upset because customer service can't or won't answer inane


I am not sure about what your last word is. I certainly hope it isn't
"insane" since I would find any type of justification for you to refer to me
in such a manner.

questions, yet
it is the CSR's fault and/or the company's fault, eh?


I think it is mostly the company's fault for not hiring people with more
experience (and paying an appropriate salary to attract the right type of
professional) and for not providing more detailed training. I also happen to
think that being a technical support implies one will make efforts to remain
well informed about the products and the way they operate. So to a certain
extent the representative also has a small share of the responsibility for
providing inappropriate support to customers.

My old boss had a saying about people like you;


People like me ? What do you know about me ? We have never met, you know
nothing about me and this is the very first time I place a post here.

"He would complain if he was hanged with a new rope"

TW

You need to improve your manners and your level of professionalism. I
understand that this is a Usenet group and as such it is open, free and not
moderated. This brings about this types of problems. That's the reason why
many individuals refuse to participate in these forums. However, even here
one must display a certain degree of respect for others, and the proper "net
etiquette" when exchanging messages with others.

Next time don't post anything unless you have something useful and
constructive to say. You may have a lot of spare time to waste but most
people don't.

  #10  
Old October 25th 05, 09:02 AM
Douglas...
external usenet poster
 
Posts: n/a
Default Canon camera and service.

Joseph Chamberlain, DDS wrote:
Dear colleagues:



Another thing that concerned me was the statement made by the customer
service agent about being considered acceptable to have a certain number of
dead pixels on the sensor. I asked him what would be the best way for me to
verify if there were any dead pixels so I could exchange the camera for
another one if any were present. His claim was that Canon considers it to be
within the range of acceptability (meaning the camera will pass its quality
control inspection and reach the customer) if up to approximately 11 pixels
on the sensor are dead. This is not what I would like to hear from the
manufacturer after purchasing a camera as expensive as this one.

The issue of acceptable faults in products is one I find hard to tolerate.
Many years ago I bought a new car which I firmly believed should have
been replaced because it was a lemon. As it turned out, the faults it
had were documented and addressed by the maker under warranty. Not the
best outcome but a workable one.

Dead pixels have long been a manufacturing problem. Not just with
cameras but also computer monitors. I was disappointed to learn the new
LCD screen I bought had some dead pixels. I screamed long and hard only
to discover the maker had 2 types of screens. The lower cost one I
bought thinking it was on special and the zero dead pixel count ones for
quite a lot more. Viewsonic should have been more up front with their
product description to be sure but none the less, they refused to
address the dead pixels until it reached 7 of the same colour.

The problem you have is addressable with processing software. I don't
own any Canon cameras now but my current DSLRs all have a pixel mapping
ability built in to identify and obfuscate any dead pixels. Considering
the resolution of a 1Ds, I'd say the dead pixel allowance is quite
conservative and easily addressed. You shouldn't worry at this stage of
DSLR evolution.

You might be surprised at what other tolerances your camera has in other
areas too. Just because these cameras are the most expensive Canon sell,
does not in itself mean they are the 'best' they sell. It is very
subjective. Most sports Photographers using Canon cameras prefer the 1D
for it's high speed sequencing. Studio Photographers seeking as much
resolution as they can get buy the camera you have.

Why not just concentrate on taking photographs and see if they are any
good before blaming the equipment? You never know, it might be just what
the Doctor ordered :-)

--
Douglas...
Specifications are good to read but
When it comes to judging Digital Cameras...
I'm in the "how do the pictures look" category.
 




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