B&H has the worst customer service on the planet.

Why didn't you print out the rebate form from the website in the first
place. You obviously knew you were going to purchase the recorder - why wait
to order then go get the rebate form?

" bozak" wrote in message
news
I bought a Panasonic stand alone dvd recorder from them
(their top of the line unit for the home consumer) and it came
when they said it would. This product came with a rebate
from Panasonic which included 2 DVD-RAM and 8 DVD-R
discs. When i bought the recorder they had the rebate form
on their site for downloading. Once I received the product
I went back to the site and it was no longer there. I spent
a ridiculous amount of time waiting on their phone lines for
someone to talk too. Never happened. I sent three emails to
them. One to the guy who sold it to me (he forwarded it to
the so called customer service department), and two to their
customer service department, both of which went unanswered.

The whole problem with the matter is that Panasonic is no
longer participating in the rebate, but I called Panasonic and
they told me that they would honor the rebate if B&H sent me
the form. This isn't a huge problem, but if they cant take the
time out to send me a rebate form through fax or email, I wonder
what would happen if I had a real problem that they needed
to fix. Their customer service department is none existent.

I'm now in the market for an external Sony 510UL dvd recorder.
I told the guy who i intially bought the Panasonic recorder that
I would buy it from them if all went well with that purchase.
I would buy it from them if i was into aggravation.

Just in case they want to say I'm lying about it, this is
their reference number...

control no. 109178360

They are good for communicating with you as long as you
have received your product. Once you receive it you are
on your own.

Sorry, Charlie

Fer Gods sake Charlie, say somethin'.

"PTRAVEL" wrote

" bozak" wrote in message
news
Well, let's see. . .

You're mad at B&H because they took down a rebate form after the promotion
ended, and won't send you another.

You must be kidding.

Incidently, both in my personal experience, and after buying many, many
thousands of dollars worth of gear, and in the experiences of those who
bought from them and reported on the internet, B&H is the unquestioned
leader in customer service, ethical deal and business integrity.

E-mailing the old rebate form is a pretty simple request. If your
"unquestioned leader in customer service" won't even be bothered doing that,
then it doesn't say much for the current state of customer service.

"PTRAVEL" wrote in message ...
" bozak" wrote in message
news
Well, let's see. . .

You're mad at B&H because they took down a rebate form after the promotion
ended, and won't send you another.

they never sent me the first one...

You must be kidding.

apparently i must not be...

Incidently, both in my personal experience, and after buying many, many
thousands of dollars worth of gear, and in the experiences of those who
bought from them and reported on the internet, B&H is the unquestioned
leader in customer service, ethical deal and business integrity.

B&H is full of ****... The problem is they have not responded back in
kind in any fashion. If thats what you call great customer service,
so be it.