On Fri, 10 Nov 2017 08:18:36 -0500, nospam
wrote:

In article , Eric Stevens
wrote:

users are not interested in being able to open the computer. they want
to get actual work done.

Which is why they don't want to sit around while someone buggers about
with small tools.

instead, they bring it to a repair shop and drop it off.

All of the high end commercially oriented Dell stuff can be fixed on
the spot without needing any tools.

For the people who don't have on-site on-call service they can be
fixed within minutes at the service center. It's called cost
effective.
--

Regards,

Eric Stevens