On Wed, 28 Jan 2009 14:42:56 -0800 (PST), Helen Oster
wrote:

On Jan 28, 9:48*pm, "Sharp Dressed Man" wrote:
Went on their website to check an item I decided to buy and saw that their
price was the same as another usually reliable online vendor I often buy
from-- but Adorama was offering free shipping. So I put one in my cart and
start to check out-- only to see shipping charges listed. I retried the
order from the beginning and got the same result so I called them and
explained the problem.

I gave the guy the SKU number and he tells me-- no, that item doesn't have
free shipping. No I said, I'm looking right at it and your web page says
it's free. Well he says in his best New York way, maybe you're reading it
wrong or maybe they just took free shipping off that item. No problem I
say-- as long as you take the $6.95 shipping off my order.

Then he says $6.95 wasn't all that much money and he wouldn't remove it and
I said OK, if that's the way you do business now, goodbye. I hung up and did
not complete the order.

Is that just an uncooperative CSR-- or a new business model based on bait
and switch? I've made many purchases from them and other than the occasional
required "confirmation call" so they can try to sell me unwanted add-ons,
I've never had any problems.

I was extremely concerned to read your posting, and at this point can
only apologize that you have been so inconvenienced.

Could you please contact me directly, with the details of the item you
wanted to order, the date and time of your call, plus the number you
called from. I'd like to listen to the tapes of the call and find out
who spoke to you in this way - and why!

Adorama absolutely forbids any kind of bait and switch approach to
selling; the chances are it was a website error - nevertheless, the
sales associate should certainly not have addressed you in the way you
describe, and I would have expected an error of this kind to be
honored.

I do look forward to hearing from you.

Sincerely

Helen Oster
Adorama Camera Customer Service Ambassador

www.adorama.com

I posted my comment about Adorama before reading this. I dealt with
Michael at extension 2276 yesterday in getting a price for my son to
buy a D40. Michael was very professional, very helpful.

You can send me a Nikkor 70-300 VR for my camera for the plug. Make
sure it's the VR.


--
Tony Cooper - Orlando, Florida